6901 results found

1. Import PDF Comments - New Bugs identified - Part 2

   We're also facing below issues in the new feature, called 'Import PDF Comments':

   (1) Formatting properties are getting removed after importing the PDFs into InDesign, for example, if editor marking the contents in Bold format, is getting removed automatically
   (2) When contents are getting overset during Comments accepting, throwing error ‘Comment cannot be accepted’
   (3) Unable to select the comment one-by-one thro’ COM
   (4) Unable to navigate the comment to respective position in the InDesign file thro’ COM
   (5) Unable to get the page numbers thro’ COM

   Please let me know for any clarifications on the above given feedback.

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2. Book / Index

   Indesign 2020 15.0, Indesign CC 2019 14.0.3, Indesign CC 2018:
   Crash when generating the index in a book with many chapters.
   The book has 156 chapters (from 1 page to 30 pages) - when updating the index reproducible crash.
   The book has 822 pages.

   Every time I sent an error report - no reaction. I think it depends on the number of documents.

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   1 comment  ·  Book/TOC  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,
   Please can you share the sample document with which the crash can be reproduced?

   Thanks
   amaarora@adobe.com

3. Loss of typographic enrichment (italic, bold, etc.) on import .docx files

   On CC2019 14.0.3 but also on previous versions.
   When I import a Miscrosoft Word text I sometimes lose part of the enrichment. On the attached example the majority of Bold are kept but some are gone. This is very problematic when working on documents of several hundred pages.
   The problem occurs with .docx files but not with .doc files.

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4. Output intent broken in 2020

   Seems that Indesign 2020 shouldn't have been released since one of the most important things is broken.

   We tell our customers to use PDF/X4 to export pdf's so that we get a correct output intent profile in the pdf.
   The problem is that it doesn't seem to matter what color settings I have, the output intent is always set to US Web Coated in the Output tab of the export window. So now everyone has to change the output profile manually in the output tab to the color profile setup in color settings. This is really bad and alot of customers that don't know about this will get really bad printing results from this.

   Seems that Indesign 2020 shouldn't have been released since one of the most important things is broken.

   We tell our customers to use PDF/X4 to export pdf's so that we get a correct output intent profile in the pdf.
   The problem is that it doesn't seem to matter what color settings I have, the output intent is always set to US Web Coated in the Output tab of the export window. So now everyone has to change the output profile manually in the output tab to the color profile setup in color settings. This is really bad and alot of… more

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   1 comment  ·  PDF Export  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   It looks like the Synchronize Color Settings in Bridge was not syncing the color settings in InDesign. Changing the settings once again in Bridge sorted out the issue of synchronization.
   Based on this information, closing the thread.
   Thank you Anders for prompt back & forth communication and help in troubleshooting the glitch.

   —
   Adobe InDesign team

5. InDesign performance is ****

   The actual performance of InDesign is, speaking gently, ****. I really don't know how you can release such a buggy version. I'm doing nothing on my machine except writing this text and InDesign is using more than 500 % of my CPU and the fan of my graphic card is going nuts!

   Calling the actual version "production ready" is a joke. I am really disappointed about Adobe. The only program actually which is really good and performing is XD.

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   4 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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6. ID crashes inserting a symbol as index reference. I tried a dozen times. It used to work in previous versios

   ID crashes inserting a symbol as index reference. I tried a dozen times. It used to work in previous versions

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

7. Cross-references in a table breaks when moving table-cell.

   When moving a table-cell that contains a cross-reference, it breaks and becomes a ”red flag”. What happens is that a text-anchor gets a "1" added to its name. A paragraph anchor just breaks.

   CC2020 15.0.1

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8. there isnt' Indesign 2018 (13.0) from Download legacy versions of Creative Cloud apps

   Hi,
   I can't find Indesign 2018 (13.0....) from the page of "Download legacy versions of Creative Cloud apps" after updating to Indesign 2020. I have the same issue for my two account, Windows 10 and macOS 10.14, any idea? Thanks
   Andrea

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9. InDesign won't find fonts in file package if the file is in a Dropbox folder

   Version: InDesign 14.0.3 macOS Catalina
   Steps: 1. Package a file and include fonts
   2. Move the package anywhere in the local Dropbox folder
   3. Make sure fonts are not locally activated/present
   4. Open file
   Expected result: InDesign opens fonts in the "Document fonts" folder
   Actual result: InDesign reports fonts as missing
   [Same package moved to Desktop, everything works fine]

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10. shared destination hyperlinks do not get inserted into exported epub 3 (InDesign CC 2020 v15.0)

    I have a document with many shared destination hyperlinks. When I go to export this document out to an epub 3 file, non of the shared destination hyperlinks are inserted into the epub file. This is a huge problem.

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    1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Can you please share a sample file with which the issue is reproducible at amaarora@adobe.com?

    I tried with some custom files but was unable to see the issue (checked on Sigil epub viewer)

    Thanks
    InDesign Team

11. Multipage PDF Export failure -Backgrond task running constantly

    PDF export constantly runs as background task with zero percent progress until I force quit InDesign, delete the temp recovery file, and delete the "zero bytes" PDF that InDesign failed to genereate. If I leave it and reexport once running InDesign again it happens again. I've found it takes deleting the recovery file (.idlk) and the PDF that has zero data at the location I tried exporting to. Once I do that it seems to work. My InDesign file is multiple pages (32). Smaller page counts and data files seem to work although my InDesign file isn't that large. Once I run through the aforementioned steps and export again the PDF is genereated within 15-20 secs.
    I am running Mac OS Mojave 10.14.6

    PDF export constantly runs as background task with zero percent progress until I force quit InDesign, delete the temp recovery file, and delete the "zero bytes" PDF that InDesign failed to genereate. If I leave it and reexport once running InDesign again it happens again. I've found it takes deleting the recovery file (.idlk) and the PDF that has zero data at the location I tried exporting to. Once I do that it seems to work. My InDesign file is multiple pages (32). Smaller page counts and data files seem to work although my InDesign file isn't that large. Once… more

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    Need More Info  ·  amaarora responded

    Hi,
    Can you please share a sample INDD file at rdubey@adobe.com with which issue is reproducible?

    We tried with some custom InDesign files, but export works fine

    Thanks

12. flash 2020

    With Flash ending in 2020. What is going to happen to the feature to export an interactive workbook?

    I have tested and exported as an HTML but the site still asked me to use Flash. The look and interactive abilities where not there. It was a grey screen.

    What is an alternative way to export an InDesign file to have the same abilities of an interactive workbook? (same look and interactive buttons)

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    0 comments  ·  InDesign Server (IDS)  ·  Edit…  ·  Delete…  ·  Admin →
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13. InDesign Crashing when inserting footnote or carriage return

    Running Mac OS Mojave 10.14.6 and inDesign CC 2019.

    I have used InDesign since it replaced PageMaker, and PageMaker for a decade before that. It almost never misbehaves ... so I am grieved to report that I just crashed InDesign three times in a row.

    I am editing an existing 20-page, single-column document. The first two times I tried to insert a footnote, InDesign crashed dramatically -- the windows disappeared and the program icon in my Dock no longer showed the dot indicating an open application. The third time I inserted a carriage return and InDesign crashed the same way.

    It appears to me that in no case did InDesign report its misbehavior back to Adboe, nor did the Apple OS report the crash (?!?). I will send the problematic file if it helps. A screenshot is of no use -- the program is blinking out of existance, leaving no visible trace.

    Running Mac OS Mojave 10.14.6 and inDesign CC 2019.

    I have used InDesign since it replaced PageMaker, and PageMaker for a decade before that. It almost never misbehaves ... so I am grieved to report that I just crashed InDesign three times in a row.

    I am editing an existing 20-page, single-column document. The first two times I tried to insert a footnote, InDesign crashed dramatically -- the windows disappeared and the program icon in my Dock no longer showed the dot indicating an open application. The third time I inserted a carriage return and InDesign crashed the same way.

    … more

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

14. Cannot save under a new name error code 1, network share, InDesign 2019

    When I am trying to save InDesign document to a network share using Save As or using Save a Copy, InDesign comes up with an error message saying 'Cannot save, file is damaged, error code 1'.
    InDesign 2019 is up to date.

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    2 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Are you able to saveAs/ SaveACopy the file locally?
    What is the exact version of InDesign 2019 are you using? 14.0.1/14.0.2/14.0.3?
    Is it happening with all InDesign files?
    Which OS version are you using?

15. Email Hyperlinks Not Responding in Published Online File

    I have a document that contains some email hyperlinks throughout it. I set up the hyperlinks with the link to "email" option, and then the address as the destination. Creating a "mailto:xyz@xyz.com" link.

    After publishing online, when the links are clicked on, it takes the page to a "could not connect" page and does not respond correctly. BUT all email links work completely fine when copied and pasted, right click and opened up in a new tab, when clicking directly from an exported PDF, when clicking from the downloaded PDF from the published online document, etc. It's only from the direct link/web version of the published online.

    When you hover over it, the link in the bottom left shows displays "mailto:xyz40%xyz.com". Showing 40% instead of the @. I have read other forums and articles discussing this and saying that is a glitch in Adobe that can potentially cause problems at times. Which may be the root of my problem, may not be.

    I have also read about the workaround of this and I have tried changing my hyperlink from a link to "email" to an "URL" link, with the "mailto:" as the URL. That does eliminate the 40% mumbo jumbo I see in the bottom left, but the same problem occurs. Link does not work when clicking directly online from published version. Works fine all other ways. It's odd and very frustrating.

    I'm using a completed updated version of InDesign CC 2019.

    I have a document that contains some email hyperlinks throughout it. I set up the hyperlinks with the link to "email" option, and then the address as the destination. Creating a "mailto:xyz@xyz.com" link.

    After publishing online, when the links are clicked on, it takes the page to a "could not connect" page and does not respond correctly. BUT all email links work completely fine when copied and pasted, right click and opened up in a new tab, when clicking directly from an exported PDF, when clicking from the downloaded PDF from the published online document, etc. It's only… more

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    0 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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16. quarkxpress

    When importing files from QuarkXPress into InDesign, clipping masks on placed images end up completely out of whack. See the attached screenshot.

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17. quarkxpress

    When importing files from QuarkXPress into InDesign, clipping masks on placed images end up completely out of whack. See the attached screenshot and the QXD file that produced this problem when imported (and the PDF which illustrates what the correct appearance of the document should be).

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18. Reaching InDesign’s limits when importing XML

    Late 2013 Mac Pro (3.5 GHz 6-Core Intel Xeon E5, 16 GB 1866 MHz DDR3, AMD FirePro D500 3072MB, Mojave 10.14.2)

    2017 iMac Pro (2.3 GHz Intel Xeon W, 64GB 266 MHz DDR4, Radeon Pro Vega 64 16GB, Mojave 10.14.4)

    InDesign CC 2019

    Steps to reproduce the issues:
    - Create XML file (8k lines) to import copy into InDesign with tags and linking to 700+ images (343x343px, CMYK jpegs)
    - Create 74pp InDesign template 12 text boxes per page, content flowing, with 50+ paragraph and character styles
    - Expected result: Text and images flowing through text boxes, allowing editing and tidying up.
    - Actual result: After getting through some pages the software is slows down, beach-balling, the screen goes blue. 50 pages seems to be the maximum it can handle.
    - BUG: Even with very powerful Macs with massive processors, graphic cards etc. Producing a book (400+ pages) the XML and the inDesign document needs to be split in files 50pp or less.

    I can’t upload samples as files are confidential (annual international publication) and there’s too many. Happy discuss in private and transfer some packaged inDesign files and xml to private and secure location.

    Late 2013 Mac Pro (3.5 GHz 6-Core Intel Xeon E5, 16 GB 1866 MHz DDR3, AMD FirePro D500 3072MB, Mojave 10.14.2)

    2017 iMac Pro (2.3 GHz Intel Xeon W, 64GB 266 MHz DDR4, Radeon Pro Vega 64 16GB, Mojave 10.14.4)

    InDesign CC 2019

    Steps to reproduce the issues:
    - Create XML file (8k lines) to import copy into InDesign with tags and linking to 700+ images (343x343px, CMYK jpegs)
    - Create 74pp InDesign template 12 text boxes per page, content flowing, with 50+ paragraph and character styles
    - Expected result: Text and images flowing through text boxes, allowing editing and… more

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    2 votes

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19. indesign canvas can not be 6500mm in CC

    can not create a canvas with 6500mm, it reverts back to 5486.4 mm

    As an industry standard software, you would expect that there is no limitations to the canvas size.

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    2 comments  ·  Adjust Layout  ·  Delete…  ·  Admin →
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20. Lag due to "corrupt links"

    Case Number: ADB-10686986-C0K0
    Issue: Performance
    The file I am working on is part of a network located book which included 15 separate indesign documents and links to many images. Working on the file last week everything was fine, however this week when I type even a single character there is a tremendous lag (30 seconds to 2 minutes). This has affected every file in the book that I have opened this week so far.
    The adobe tech had me create a new file and "move" all the pages to that file. This resolved the lag however it also broke the relationship to the pdf comments and now they cannot be imported. The solution also will require me to import missing formats (table of contents) and manually make all edits but is still faster than working with the original file.
    Unsure why the links "became corrupt" especially when they appear fine.

    The advanced technician identified something she called "corrupted links" which she mentioned "happens sometimes" . I propose an export to new document feature since all I had to do was move the pages to a new document to fix it. Adobe should be able to figure out why the links are not ok in one document but work fine when move to a new one. The old file is the one with the issues.

    Case Number: ADB-10686986-C0K0
    Issue: Performance
    The file I am working on is part of a network located book which included 15 separate indesign documents and links to many images. Working on the file last week everything was fine, however this week when I type even a single character there is a tremendous lag (30 seconds to 2 minutes). This has affected every file in the book that I have opened this week so far.
    The adobe tech had me create a new file and "move" all the pages to that file. This resolved the lag however it also broke the… more

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    0 comments  ·  Performance/Usability  ·  Edit…  ·  Delete…  ·  Admin →
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