905 results found

1. [ID-4257184]InDesign 2025(v20.0) Performance issues: Delay or beach balls on basic operations

   Problem: 

   InDesign Performance issues: Delay or beach balls observed on basic operations on Macintosh

   Steps to Reproduce:

   No reliable reproducible steps

   Impacted workflows:

   • Switching to InDesign
   • Open/Closing of Document
   • Edit/Scroll/Copy-paste/Highlight operation on Text
   • Text disappears, illustrations disappear
   • Imported or added text turns black until a style is applied.
   • Font menu highlight not following my mouse movement
   • Text will not change fonts until I click the mouse inside or outside the text box.
   • Resize a document window, the corner flies below the screen border
   • Click or Drag of the mouse
   • Switching between tools
   • "Waiting for UXP plugins to finish up remaining tasks."

   Workaround:

   • Close the MAGNET application
   • Revert to InDesign 19.5, No performance lag is observed.
   • Restarting the machine and trashing the preferences seems to resolve the issue temporarily
   • Disabling any font manager software seems to resolve the issue. One customer confirmed that disabling "Rightfont" resolved the issue.
   • Uninstall-Reinstall seems to resolve the issue temporarily
   • Turn off Preflight seems to resolve the issue temporarily

   Note:

   1. The issue seems to be specific to the MAC platform only. Impacted macOS (Sequoia, Sonoma, Ventura(maybe), Monterey)
   2. The issue seems to be specific to the MAC devices
      • Apple MacBook Pro M1/M2/M3
      • Apple MacBook Air M1/M2/M3
      • Apple Max Studio M1/M2/M3
      • Apple Mac mini M1/i7 Intel
   3. The issue exists for both old and new documents

   Additional information needed:

   1. Screenshot of Memory usage while the issue is observed
   2. Is the "Contextual Task bar" shown? If yes, Disable it from "Window->Contextual Task bar"
   3. Please follow the below steps for InDesign 20.0.1.32 and InDesign PR 20.1.0.28 on Macintosh
      • Open Terminal in full screen mode
      • Drag the InDesign application on terminal (e.g. "/Applications/Adobe\ InDesign\ 2025/Adobe\ InDesign\ 2025.app/Contents/MacOS/Adobe\ InDesign\ 2025")
      • Copy the logs when you start facing the slowness in a text(.txt) file. Share the file with us at sharewithID@adobe.com.

   Problem: 

   InDesign Performance issues: Delay or beach balls observed on basic operations on Macintosh

   Steps to Reproduce:

   No reliable reproducible steps

   Impacted workflows:

   • Switching to InDesign
   • Open/Closing of Document
   • Edit/Scroll/Copy-paste/Highlight operation on Text
   • Text disappears, illustrations disappear
   • Imported or added text turns black until a style is applied.
   • Font menu highlight not following my mouse movement
   • Text will not change fonts until I click the mouse inside or outside the text box.
   • Resize a document window, the corner flies below the screen border
   • Click or Drag of the mouse
   • Switching between tools
   • "Waiting for UXP plugins to finish up… more

   • 

   113 votes

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   108 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,

   Thank you for reporting the issue. We are currently investigating the issue and updated the status in the Uservioce thread. However, the issue is still not reproducible in-house and we need additional information

   1. Screenshot of Memory usage while the issue is observed
   2. Is the "Contextual Task bar" shown? If yes, Disable it from "Window->Contextual Task bar"
   3. Please follow the below steps for InDesign 20.0.1.32 and InDesign PR 20.1.0.28 on Macintosh

   • Open Terminal in full screen mode
   • Drag the InDesign application on terminal (e.g. "/Applications/Adobe\ InDesign\ 2025/Adobe\ InDesign\ 2025.app/Contents/MacOS/Adobe\ InDesign\ 2025")
   • Copy the logs when you start facing the slowness in a text(.txt) file. Share the file with us at sharewithID@adobe.com.

   —

   Adobe InDesign Team

2. [ID-4253441]"Don't Save" and "Cancel" Positions are reversed in InDesign 20.0

   "Don't Save" and "Cancel" Positions are reversed in Indesign 20.0.

   Why in the world would they do this??? Yet another meaningless update to hinder production.

   Not OS related, as I have not updated my OS since updating to Indesign 20.

   Mac Sonoma 14.7

   3.6 GHz 10-Core Intel Core i9

   AMD Radeon Pro 5700 XT 16 GB

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   39 votes

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   22 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,

   Thank you for reporting the issue. It is currently under investigation. 

   —

   Adobe InDesign Team

3. [ID-4257731]No Redraws on Object Highlight

   Prerequisites

   • macOS version only
   • version 18 (2023) and later
   • Screen Mode: Normal
   • GPU Performance OFF (CPU Preview)

   This issue occurs 100% of the time under these conditions. Note that Overprint Preview forces CPU Preview, causing the issue even in Overprint Preview mode with GPU Performance ON. It persists across macOS versions and Intel/Apple Silicon platforms.

   Steps to Reproduce

   1. Prepare an InDesign document with multiple pages.
   2. Place any object on the page.
   3. Switch to the Text tool.
   4. Hover the mouse over the object (MouseEnter), without selecting it.
   5. Press the Cmd key while the mouse is over the object.
   6. The object is highlighted.
   7. Select the menu item "Layout > Next Page."

   The document should navigate to the next page, but it doesn't. Although the scrollbar or page panel indicates navigation, the display remains frozen without redrawing.

   Furthermore, even when the mouse is moved away from the object (MouseExit), the object remains highlighted and can be challenging to unhighlight.

   This feature, highlighting objects using "Text tool + Cmd key + MouseEnter," has been present in InDesign since its early versions. However, this issue surfaced in version 18 (2023) specifically when using CPU Preview, despite no problems in version 17 (2022).

   ---

   There are similar issues with other functions.

   Steps to Reproduce

   In addition to the prerequisites mentioned above, turn on "Highlight Object Under Selection Tool" in "Preferences > Interface." Then, highlight an object with the Selection Tool and press the keyboard shortcut for "Layout > Next Page" (shift+page down).

   The document should move to the next page, but it does not. Similarity to the above bug.

   "Highlight Object Under Selection Tool" is a feature introduced in CS5.5. Turning this off can prevent the issue from occurring.

   However, even when this is turned off, the object highlight with "Text Tool + Cmd Key + MouseEnter" does not turn off. It might be a completely separate function. To avoid confusion, I explained these two separately.

   Prerequisites

   • macOS version only
   • version 18 (2023) and later
   • Screen Mode: Normal
   • GPU Performance OFF (CPU Preview)

   This issue occurs 100% of the time under these conditions. Note that Overprint Preview forces CPU Preview, causing the issue even in Overprint Preview mode with GPU Performance ON. It persists across macOS versions and Intel/Apple Silicon platforms.

   Steps to Reproduce

   1. Prepare an InDesign document with multiple pages.
   2. Place any object on the page.
   3. Switch to the Text tool.
   4. Hover the mouse over the object (MouseEnter), without selecting it.
   5. Press the Cmd key while the mouse is over the object.
   6. The object is… more
   36 votes

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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,

   Thank you for reporting the issue. It is currently under investigation. 

   —

   Adobe InDesign Team

4. [macOS Sonoma]White Screen on drawing marquee/highlighting text in CPU and Overprint Preview modes

   Hi,

   Since I've updated my mac mini to Sonoma, when I use InDesign, the documents flash every time I click on it. If I click and hold, the screen become completely white. This is very annoying, almost impossible to work.

   Please help me!

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   74 votes

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   Closed: Fixed  ·  68 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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5. InDesign 20 won't open InDesign 19 file...

   ID 20
   Mac OS 14.7
   InDesign will not open an Indesign 19 file that was fine yesterday, I get the beachball, converting box then nothing. I tried opening through InDesign and the Finder - nothing. I 've re-started ID - nothing. Some ID 19 files DO open though...

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   6 votes

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6. Stop with the tips and tours!

   Stop popping up these tool tips and "tours." I don't want them. I don't need them. I have work to do.

   7 votes

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7. Installing InDesign 2024 wiped all my preferences and workspaces

   Just as the title said - preferences and workspaces wiped, despite ensuring the checkbox 'import exisiting preferences' was turned on during install.

   42 votes

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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix of the issue is now available in the latest InDesign 2024(v19.0.1.205). We recommend you upgrade to the latest version for the fix.

   If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   —

   Adobe InDesign Team

8. Indesign opens on wrong screen with multiple monitors (Mac OS)

   This issue has been going on for years now. I recently updated to inDesign 2025, but it's still not solved for me:

   Expected result: I've assigned InDesign to open on my external monitor, just like all my other Adobe apps.
   Actual result: It completely ignores this, and just opens on my Macbook screen. The window resize buttons will be hidden behind my menu bar, so I have to alt+drag the window to make the buttons appear again. Then I can drag inDesign to my external monitor.
   I've seen posts going back to 2019 about this issue

   I'm on Mac OS Sequoia, with inDesign 2025

   This issue has been going on for years now. I recently updated to inDesign 2025, but it's still not solved for me:

   Expected result: I've assigned InDesign to open on my external monitor, just like all my other Adobe apps.
   Actual result: It completely ignores this, and just opens on my Macbook screen. The window resize buttons will be hidden behind my menu bar, so I have to alt+drag the window to make the buttons appear again. Then I can drag inDesign to my external monitor.
   I've seen posts going back to 2019 about this issue

   I'm on Mac OS… more

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   3 votes

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9. Adobe Indesign 2024 - frequent "Hang" issues & "error report" messages.

   1. We recently purchased Adobe Indesign 2024 and we are frequently facing "hang" issues where the screen gets stuck on opening an indesign file or while adding few lines of texts while editing a file. we are neither able to perform any further action nor close the indesign program. Only if we end the task we are able to exit.

   2. We have also been getting error report frequently and the working indesign file gets closed.

   3. In addition to that for the past 2 days, we are getting a pop-up message showing "do you want automatic recovery?" message, clicking yes on which the file gets stuck again.

   1. We recently purchased Adobe Indesign 2024 and we are frequently facing "hang" issues where the screen gets stuck on opening an indesign file or while adding few lines of texts while editing a file. we are neither able to perform any further action nor close the indesign program. Only if we end the task we are able to exit.

   2. We have also been getting error report frequently and the working indesign file gets closed.

   3. In addition to that for the past 2 days, we are getting a pop-up message showing "do you want automatic recovery?" message, clicking yes on which… more

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   4 votes

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10. Panels move from Extended Display to Main Display on waking Mac from sleep.

    Setup:
    1) Mac as Main Display, External Monitor as Extended Display
    2) App Window on Main Display, All panels on Extended Display
    OR
    1) Mac in Clamshell mode, 2 External Monitors (one is Main Display, other is Extended Display)
    2) App Window on Main Display, All panels on Extended Display

    3) Mac goes to Sleep.
    4) Wake up Mac from Sleep.

    Result : Some panels move to the Main Display, some panels remain partially on both Displays.

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    3 votes

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    Available in Prerelease Builds  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is available in the latest PreRelease build (20.1.0.28) of InDesign available via Creative Cloud Desktop application (look under the Pre-release tab).

    
    

    If you would like to join InDesign PreRelease program, do the following:

    * Go to https://www.adobeprerelease.com/

    * Sign in with your Adobe ID (Email address associated with your Adobe account)

    * Click Available Programs

    * Find InDesign Prerelease and click Join

    
    

    --

    Adobe InDesign team

11. CC2024 Spinning Beachball

    When the internet connection stops (due to an active VPN) Indesign becomes very slow, stalls and shows spinning beachballs ...

    3 votes

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12. InDesign 2025 does not import settings from 2024 correctly

    InDesign CC 2025 does not import Keyboard Shortcuts nor Workspaces. I had to install them manually. The new “Export setting” or “Import settings” features are obviously useless (as expected).

    2 votes

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13. Uso elevado de CPU en InDesign 2025 (v. 20.0)

    La última versión del programa (20.0) consume muchísima CPU. Esto no ocurría con la versión previa.

    2 votes

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14. Screen tearing while scrolling

    I'm having issues with screen tearing in InDesign 2023 and 2024. I've tried resizing UI, testing an earlier version of InDesign (hence 2023), making sure my computer was set to best performance over battery saver, etc. Inevitably when I scroll around, lines of text will jump around or break. I'm operating a brand new windows 11 computer with 16gb of RAM, and this is a two page InDesign document with one image, so...

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15. Command-S shortcut activates DON'T SAVE

    Command-S shortcut activates DON'T SAVE

    InDesign 20.0
    MacOS 15.1
    Swedish language

    I noticed that Command-S activates the Don't Save button in the dialog shown in the image.

    1. Command-W to close the document
    2. The dialog shows Cancel, Don't Save and Save
    3. Command-S will activate the Don't Save button!

    I tried it on two Macs with the same setup.

    This is a serious bug and it's much worse than a crash.

    After a crash the changes will be kept by the crash restore feature. If someone use the Command-S shortcut in the scenario described here they will erase all changes with no way to get them back.

    Command-S will do a Save in the same dialog in Apples apps.

    Other users said this bug is not showing up with English language.

    https://community.adobe.com/t5/indesign-discussions/confusion-over-cancel-vs-don-t-save-options-in-indesign-dialogs/m-p/14984070

    Command-S shortcut activates DON'T SAVE

    InDesign 20.0
    MacOS 15.1
    Swedish language

    I noticed that Command-S activates the Don't Save button in the dialog shown in the image.

    1. Command-W to close the document
    2. The dialog shows Cancel, Don't Save and Save
    3. Command-S will activate the Don't Save button!

    I tried it on two Macs with the same setup.

    This is a serious bug and it's much worse than a crash.

    After a crash the changes will be kept by the crash restore feature. If someone use the Command-S shortcut in the scenario described here they will erase all changes with no… more

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    2 votes

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16. History Window

    Using the hotkeys Command > Z to undo constantly brings up a tour of the History window. Don't want to use it or I would already and am really over it telling me to. Please how do I stop the prompt?

    3 votes

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17. Project goes blank

    I've been using the new Indesign 20.0 and it will often go blank to a completely grey screen in the working area. I can see the toolbar, and even the image gizmo but none of the actual content. I tried switching preview modes and to presentation mode and nothing works besides just quitting out and opening it back up. It seems to happen when it's been in the background for a while and I switch back to it. It's extremely frustrating. I'm on a Macbook Pro M3 maxed out specs on Mac OS Sequia 15.0.1 (24A348).

    This may be related but even when the content is visible and I'm trying to re-position my images in their frames I can't see the box outline or handles. Whats odd is when the content goes blank I can see the image outline and handles. Not sure if the box/handle color is blending in with my background or what is going on, I just have to hover my mouse and guess where an edge is. That is a constant issue. I had tried to see if i could change the color of the box/handles but it doesn't seem so. Also very frustrating.

    I've been using the new Indesign 20.0 and it will often go blank to a completely grey screen in the working area. I can see the toolbar, and even the image gizmo but none of the actual content. I tried switching preview modes and to presentation mode and nothing works besides just quitting out and opening it back up. It seems to happen when it's been in the background for a while and I switch back to it. It's extremely frustrating. I'm on a Macbook Pro M3 maxed out specs on Mac OS Sequia 15.0.1 (24A348).

    This may be related… more

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    2 votes

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18. embeded Illustrator documents in InDesign looses page information, after being used in library

    We have following situation:
    InDesign library with an embeded Illustrator document. this document has pages (used for different icons). I have placed page 3 of the Illustrator file in as InDesign document. I place the element in an library in InDesign.
    I place the same object from the library in the document. The Element looses the pageinformation. the preview is still correct, but when i export an PDF it collects the information from the illustrator file again and it has an other icon in its place…

    So it is a massive problem of missmanaging elements and creates Errors in production! Please fix ASAP!

    Setup:
    MACOS 14.6.1
    INDD 19.5
    Illustrator 29.0 (created in an earlier version)

    We have following situation:
    InDesign library with an embeded Illustrator document. this document has pages (used for different icons). I have placed page 3 of the Illustrator file in as InDesign document. I place the element in an library in InDesign.
    I place the same object from the library in the document. The Element looses the pageinformation. the preview is still correct, but when i export an PDF it collects the information from the illustrator file again and it has an other icon in its place…

    So it is a massive problem of missmanaging elements and creates Errors in production!… more

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    2 votes

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19. Black box appears while working Indesign, even on blank document

    A black box appears at random over the screen, covering everything in Indesign. Flashes and then goes away, but does it repeatedly.

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    1 vote

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    3 comments  ·  Performance/Usability  ·  Edit…  ·  Delete…  ·  Admin →
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20. Navigating through pages with keyboard shift page up / page down jumps multiple pages Indesign V19.x and 20.0

    Navigating through pages with keyboard shift + page up/down was already flaky in the last couple versions of Indesign jumping two pages at once, especially after opening a document. With version 20.0 it now jumps two and sometimes three pages at once and even back when it should go forward. Sometimes navigating stalls completely and ID is "thinking" for several seconds before it jumps huge amounts 10-20 pages or completely at the end /beginning of the document. This behaviour is not seen when navigating via the pages palette.

    The documents in question do not have large media files linked where previews have to be updated, they are mostly text on landscape 16:9 pages (think of presentation slides)

    Navigating through pages with keyboard shift + page up/down was already flaky in the last couple versions of Indesign jumping two pages at once, especially after opening a document. With version 20.0 it now jumps two and sometimes three pages at once and even back when it should go forward. Sometimes navigating stalls completely and ID is "thinking" for several seconds before it jumps huge amounts 10-20 pages or completely at the end /beginning of the document. This behaviour is not seen when navigating via the pages palette.

    The documents in question do not have large media files linked where… more

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  Adminansjain (Admin, Adobe InDesign) responded

    We would need more info on when you are using shift + page up/down key and what is the expectation. Are you using these when in Presentation mode?

    Using page up/down key, does not solve the purpose?