598 results found

1. Extendscript hangs CC2019 (14.0.2) on macOS

   Code below works fine on Windows and CC 2018 on Mac. But CC 2019 Mac it hangs the app once clicking the OK button in window 2. I've tried three different Macs including Mojave and High Sierra. All the same result. Pretty sure it's not just me. This bug has broken a number of my scripts that present a secondary window for saving settings.

   var w1 = new Window("dialog", "Window 1");
   
   var btnOpenWindow2 = w1.add("button", undefined, "Open Window 2");
   
   var btnOk1 = w1.add("button", undefined, "OK");
   
   btnOpenWindow2.onClick = function () {
   
   openWindow2();
   
   };
   
   btnOk1 = function () {
   
   w1.close();
   
   };
   
   w1.show();

   function openWindow2 () {
   
   var w2 = new Window("dialog", "Window 2");
   
   var btnOk2 = w2.add("button", undefined, "OK");
   
   btnOk2.onClick = function () {
   
   w2.close();
   
   };
   
   w2.show();
   
   }

   Code below works fine on Windows and CC 2018 on Mac. But CC 2019 Mac it hangs the app once clicking the OK button in window 2. I've tried three different Macs including Mojave and High Sierra. All the same result. Pretty sure it's not just me. This bug has broken a number of my scripts that present a secondary window for saving settings.

   var w1 = new Window("dialog", "Window 1");
   
   var btnOpenWindow2 = w1.add("button", undefined, "Open Window 2");
   
   var btnOk1 = w1.add("button", undefined, "OK");
   
   btnOpenWindow2.onClick = function () {
   
   openWindow2();
   
   };
   
   btnOk1 = function () {
   
   w1.close();
   
   };
   
   w1.show();

   … more

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   1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Hi,
   Thanks for reporting the issue, we are reviewing it

   -InDesign Team

2. Crash when placing DOCX with paragraphStyles

   Version: InDesign 14.0.1, macOS 10.14.3

   Steps:
   1. Open attached InDesign document (please rename .jpg in .indd, there was a bug while uploading the file)
   2. Place "ThisDocumentHasParagraphStyles.docx" in the document
   3. InDesign crashes :-(

   It seems it has something to do with the ParagraphStyles that are in the Word document. If I try to place the DOCX file named "ThisDocumentDOESNTHaveParagraphStyles.docx", then InDesign doesn't crash.

   Attached is a screen video capture of the process (rename .jpg in .mp4 please)

   Please help!

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   7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting. We will look into the issue

   -Aman

3. CC Libraries panel crashes on right-click

   Whenever right-clicking on any item in the CC Libraries panel, the panel crashes. Rebooting computer, restarting InDesign, and resetting preferences did not fix the issue.

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

4. crash

   For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).

   I've sent several crash reports and heard nothing.

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

5. InDesign 14.0.1 is crashing hourly

   For three days my InDesign 14.0.1 has been crashing almost exactly hourly. It just freezes and I get the spinning beachball. Only recourse is to re-start my Mac. I've uninstalled and reinstalled multiple times. Prior to this, I had downloaded Lightroom... I thought this might have been the initial cause. I uninstalled Lightroom and all my Adobe products. Any ideas?

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

6. InDesign crashes when mounting/updating another InDesign document with overset text

   InDesign Version: Adobe InDesign CC 13.0.1
   Operating System: macOS High Sierra version 10.13.2
   Computer: MacBook Pro (Retina, 15-inch, Mid 2015)

   Steps to reproduce the issue:
   1. Create a new document in InDesign with at least 3 pages.
   2. Make a textbox on one of the pages (e.g. page 1) and fill it with some text.
   3. Resize the textbox so that some text overset and preflight shows 1 error - overflowing text.
   4. Save and close the document
   5. Create a new InDesign document
   6. Place the InDesign file with the overflowing textbox in the new InDesign document (NOTE: You need to place the page which actually has the overflowing text). You should get an error message that the document you want to place is containing overflowing text. Click OK.
   7. Alt+Double Click / Opt+Double Click on the placed document in order to edit it.
   8. Do some edits in the document, e.g. duplicate the textbox with the overflowing text by holding ALT while moving it. Make sure that you still have overset text in the document.
   9. Save the document, and close it by clicking CMD+W or File->Close. This should automatically lead you back to the document where you placed the document, and InDesign should try to automatically update the placed document with the new content.

   Expected result:
   InDesign should update the contents of the placed InDesign document, and not crash, regardless of whether the placed InDesign document contains overset text or not.

   Actual result:
   In my case, InDesign crashes at the end of step 9 when trying to update the placed document containing overset text. I have attached a screenshot, in addition to the crash reports generated by Apple/Adobe at this time. InDesign shows the following error message (translated from Norwegian to English): "Error: Adobe InDesign is exiting. A serious error occured. Restart InDesign to restore work in any InDesign-documents that isn't archived." It also shows a dialog box which warns you about overset text on pages in the placed document.

   Extra notes and comments:
   If InDesign didn't crash in step 9, you can try to go to the "Links" panel and update the link to the placed document, if it didn't update automatically. In general you should also try placing and updating InDesign documents containing overset text into another InDesign document, and this error should occur eventually.

   In my experience InDesign crashes very often due to this error when using a workflow which requires mounting other InDesign documents, which might contain overset text accidentally. In the workflow that we use, this error is very devastating leading to InDesign crashing up to several times per day (or per hour) in certain periods.

   The error most consistently occurs when doing some changes in a document containing overset text, and then updating it in InDesign, as described in the steps to reproduce the error. However, the error has also occured when placing the document, not just while updating it.

   I have also experienced that this error occurs even when there just are some extra lines at the end of the textbox, so that text technically overflows, but no preflight error appears because the overflowing text is just empty lines/paragraphs. This makes the bug extra difficult to avoid, because the overflowing text could be in any textbox in the document, even though no error is showed.

   This error has occured consistently over several InDesign and OS versions, at least for several years, probably since the feature to place another InDesign document was introduced.

   InDesign Version: Adobe InDesign CC 13.0.1
   Operating System: macOS High Sierra version 10.13.2
   Computer: MacBook Pro (Retina, 15-inch, Mid 2015)

   Steps to reproduce the issue:
   1. Create a new document in InDesign with at least 3 pages.
   2. Make a textbox on one of the pages (e.g. page 1) and fill it with some text.
   3. Resize the textbox so that some text overset and preflight shows 1 error - overflowing text.
   4. Save and close the document
   5. Create a new InDesign document
   6. Place the InDesign file with the overflowing textbox in the new InDesign document (NOTE: You… more

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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know if the issue is resolved for you in InDesign 14.0.

   Thanks,
   Abhinav Kaushik
   InDesign Team

7. Trying to copy any item or group of items crashes InDesign

   Attempting to copy any item or group of items to the pasteboard in InDesign crashes the application.

   4 votes

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

8. Wheel of death when placing images

   Lately, the spinning wheel has been appearing, especially when I place a photo via drag-and-drop, but also when I use the "Place" command from the menu. When the spinning wheel appears (and stays there), I can close or save the document, but the undo/redo functions no longer work, other functions work limited. After closing all documents, I have to force-quit the application; otherwise, InDesign won’t close. When I reopen it, sometimes it loads previously closed documents with recovery, even though I closed them myself. The "CPU Preview / Preflight Off" mode doesn’t work. I work with local documents (I don’t use CC Libraries, etc.).
   Windows 11 - InDesign 21.3.x64; this issue has been present since v21.0
   GeForce 4070TI GPU (up-to-date Studio Drivers), Intel motherboard platform.

   Lately, the spinning wheel has been appearing, especially when I place a photo via drag-and-drop, but also when I use the "Place" command from the menu. When the spinning wheel appears (and stays there), I can close or save the document, but the undo/redo functions no longer work, other functions work limited. After closing all documents, I have to force-quit the application; otherwise, InDesign won’t close. When I reopen it, sometimes it loads previously closed documents with recovery, even though I closed them myself. The "CPU Preview / Preflight Off" mode doesn’t work. I work with local documents (I don’t… more

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9. 21.2 Acting Strange

   I updated to 21.2 and ever since then, I have had these things happen:
   1. Freezes (beach ball spinning)
   2. Unable to "undo" (the undo is greyed out and Indesign seems to have no memory of the last event
   3. Icons get stuck. When I change tools, it still is showing the magnifying glass tool not the selection or type tool. But I acts like that tool is active (so can type text, but shows magnifying glass icon)
   4. Is crashing A LOT! And it has been years since I have had any issues with Indeisgn crashing.

   Anyone know what is goin on? I updated my OS and also tried numerous restarts and reboots. I am on a MacBook Pro running Taho 26.4

   I updated to 21.2 and ever since then, I have had these things happen:
   1. Freezes (beach ball spinning)
   2. Unable to "undo" (the undo is greyed out and Indesign seems to have no memory of the last event
   3. Icons get stuck. When I change tools, it still is showing the magnifying glass tool not the selection or type tool. But I acts like that tool is active (so can type text, but shows magnifying glass icon)
   4. Is crashing A LOT! And it has been years since I have had any issues with Indeisgn crashing.

   Anyone know what… more

   3 votes

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10. "Repair file" Pops up when trying to 'Save' a file... InDesign closes without saving

    When opening an InDesing file with the new 2026 version, the file opens without any issues at all.
    No missing links, no missing fonts. Opens OK.

    When trying to save that file, which was created by previous InDesign version (2025), InDesign encounters an issue while saving. A pop-up asks if I want to "Repair the file". I hit the "Repair" button. InDesign app closes abruptly.

    So, I used another way to save the file without 'Saving As', nor replacing the file.

    I opened the exact same file made with a previous version of InDesign, hit 'Save as', select IDML, and the app didn't crash. I close the InDesing file. I erase the InDesign file from my folder.

    Then:

    Opened the IDML file, hit 'Save As > InDesign 2026'.
    The file saves as InDesign.
    No pop-up.

    I close the IDML file.
    Open the recently saved InDesign (2026).

    No more issues.

    When opening an InDesing file with the new 2026 version, the file opens without any issues at all.
    No missing links, no missing fonts. Opens OK.

    When trying to save that file, which was created by previous InDesign version (2025), InDesign encounters an issue while saving. A pop-up asks if I want to "Repair the file". I hit the "Repair" button. InDesign app closes abruptly.

    So, I used another way to save the file without 'Saving As', nor replacing the file.

    I opened the exact same file made with a previous version of InDesign, hit 'Save as', select IDML, and… more

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    3 votes

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11. text dissapere when editing

    The documents text dissapeares when I'm editing text - why - and I have the latest version 21.1

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12. Indesign 2025 and 2026 hang for long periods during functions such as edting searches, editing paragraph styles, and other things

    Indesign 2025 and 2026 hang for long periods during functions such as editing searches, editing paragraph styles, using the find/replace font function and other things as well.

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

13. Opening document message stuck when opening a document

    ID 20.5 on Mac Sequoia (M4 Pro).

    1. Open a document by double-clicking the file.
    2. The document opens.
    3. The "Opening document message" remains stuck in the display.
    4. The only solution to exit from this situation is to close ID.
    3 votes

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14. [ID-4264967] ExternalObject("lib:PlugPlugExternalObject") now throw an “I/O Error”

    IOError: I/O error occurs when calling new ExternalObject("lib:\PlugPlugExternalObject") after updating to InDesign 20.4 on macOS 15.

    3 votes

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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2025(v20.4.1.004). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

    —

    Adobe InDesign Team

15. object anchored in text frame disappears after editing the original text file

    object anchored in text frame disappears after editing the original text file

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many bug fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

16. program freezes after Save As

    InDesign v.19.4 freezes after Save As is used. The program is inaccessible and has to be force quit and restarted. It will reopen the document when it starts up again with no data lost. An annoyance, but at least no work is forfeited.

    3 votes

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

    If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

17. table of contents

    Updating table of contents causes InDesign 2024 [19.4.0.63] to crash. Over & over.

    3 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

18. Can't save

    This is so frustrating. Why cant i save? 3rd time its happpened, try to save my file when i need to quit and come back to the file later and cant save. Force quit is the only option. Never had this problem when using InDesign Creative Suite (non-cloud version). What the ****, Adobe?

    3 votes

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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19. InDesign 2023 crashes when opening older InDesign files

    Can't open older version files in InDesign 2023. Using Microsoft Office 2016 64-Bit Edition (yes, I know we're really behind in our operating system). It looks like it's going to open the file, and then it crashes InDesign. Have tried restarting, re-installing InDesign and no go. Have even tried saving the old file as an IDML mark-up file and it still won't open.

    3 votes

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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20. InDesign 2023 crashing when using links panel

    Though it rights itself occasionally, this happens only when I use the links panel. I am having to cmd-D to import, but that is adding lots of time I don't have.

    Restarts of both InDesign and my latest model MacBook Pro are not fixing this.

    What can I do?

    3 votes

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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