587 results found

1. crash

   For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).

   I've sent several crash reports and heard nothing.

   4 votes

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   5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

2. InDesign 14.0.1 is crashing hourly

   For three days my InDesign 14.0.1 has been crashing almost exactly hourly. It just freezes and I get the spinning beachball. Only recourse is to re-start my Mac. I've uninstalled and reinstalled multiple times. Prior to this, I had downloaded Lightroom... I thought this might have been the initial cause. I uninstalled Lightroom and all my Adobe products. Any ideas?

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   9 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

3. [ID-4208319] InDesign crashes while working with Hyperlink

   For some reason there is 1 page number on my TOC that keeps making Indesign crash when I try applying a hyperlink to it. Everything else hyperlinked just fine. Also, I tried to delete the text so I could maybe retype the number but that also makes my application crash.

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   We’ve been able to reproduce the issue and it is currently under investigation.

   Thanks,
   InDesign Team

4. InDesign crashes when mounting/updating another InDesign document with overset text

   InDesign Version: Adobe InDesign CC 13.0.1
   Operating System: macOS High Sierra version 10.13.2
   Computer: MacBook Pro (Retina, 15-inch, Mid 2015)

   Steps to reproduce the issue:
   1. Create a new document in InDesign with at least 3 pages.
   2. Make a textbox on one of the pages (e.g. page 1) and fill it with some text.
   3. Resize the textbox so that some text overset and preflight shows 1 error - overflowing text.
   4. Save and close the document
   5. Create a new InDesign document
   6. Place the InDesign file with the overflowing textbox in the new InDesign document (NOTE: You need to place the page which actually has the overflowing text). You should get an error message that the document you want to place is containing overflowing text. Click OK.
   7. Alt+Double Click / Opt+Double Click on the placed document in order to edit it.
   8. Do some edits in the document, e.g. duplicate the textbox with the overflowing text by holding ALT while moving it. Make sure that you still have overset text in the document.
   9. Save the document, and close it by clicking CMD+W or File->Close. This should automatically lead you back to the document where you placed the document, and InDesign should try to automatically update the placed document with the new content.

   Expected result:
   InDesign should update the contents of the placed InDesign document, and not crash, regardless of whether the placed InDesign document contains overset text or not.

   Actual result:
   In my case, InDesign crashes at the end of step 9 when trying to update the placed document containing overset text. I have attached a screenshot, in addition to the crash reports generated by Apple/Adobe at this time. InDesign shows the following error message (translated from Norwegian to English): "Error: Adobe InDesign is exiting. A serious error occured. Restart InDesign to restore work in any InDesign-documents that isn't archived." It also shows a dialog box which warns you about overset text on pages in the placed document.

   Extra notes and comments:
   If InDesign didn't crash in step 9, you can try to go to the "Links" panel and update the link to the placed document, if it didn't update automatically. In general you should also try placing and updating InDesign documents containing overset text into another InDesign document, and this error should occur eventually.

   In my experience InDesign crashes very often due to this error when using a workflow which requires mounting other InDesign documents, which might contain overset text accidentally. In the workflow that we use, this error is very devastating leading to InDesign crashing up to several times per day (or per hour) in certain periods.

   The error most consistently occurs when doing some changes in a document containing overset text, and then updating it in InDesign, as described in the steps to reproduce the error. However, the error has also occured when placing the document, not just while updating it.

   I have also experienced that this error occurs even when there just are some extra lines at the end of the textbox, so that text technically overflows, but no preflight error appears because the overflowing text is just empty lines/paragraphs. This makes the bug extra difficult to avoid, because the overflowing text could be in any textbox in the document, even though no error is showed.

   This error has occured consistently over several InDesign and OS versions, at least for several years, probably since the feature to place another InDesign document was introduced.

   InDesign Version: Adobe InDesign CC 13.0.1
   Operating System: macOS High Sierra version 10.13.2
   Computer: MacBook Pro (Retina, 15-inch, Mid 2015)

   Steps to reproduce the issue:
   1. Create a new document in InDesign with at least 3 pages.
   2. Make a textbox on one of the pages (e.g. page 1) and fill it with some text.
   3. Resize the textbox so that some text overset and preflight shows 1 error - overflowing text.
   4. Save and close the document
   5. Create a new InDesign document
   6. Place the InDesign file with the overflowing textbox in the new InDesign document (NOTE: You… more

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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know if the issue is resolved for you in InDesign 14.0.

   Thanks,
   Abhinav Kaushik
   InDesign Team

5. Trying to copy any item or group of items crashes InDesign

   Attempting to copy any item or group of items to the pasteboard in InDesign crashes the application.

   4 votes

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

6. "Repair file" Pops up when trying to 'Save' a file... InDesign closes without saving

   When opening an InDesing file with the new 2026 version, the file opens without any issues at all.
   No missing links, no missing fonts. Opens OK.

   When trying to save that file, which was created by previous InDesign version (2025), InDesign encounters an issue while saving. A pop-up asks if I want to "Repair the file". I hit the "Repair" button. InDesign app closes abruptly.

   So, I used another way to save the file without 'Saving As', nor replacing the file.

   I opened the exact same file made with a previous version of InDesign, hit 'Save as', select IDML, and the app didn't crash. I close the InDesing file. I erase the InDesign file from my folder.

   Then:

   Opened the IDML file, hit 'Save As > InDesign 2026'.
   The file saves as InDesign.
   No pop-up.

   I close the IDML file.
   Open the recently saved InDesign (2026).

   No more issues.

   When opening an InDesing file with the new 2026 version, the file opens without any issues at all.
   No missing links, no missing fonts. Opens OK.

   When trying to save that file, which was created by previous InDesign version (2025), InDesign encounters an issue while saving. A pop-up asks if I want to "Repair the file". I hit the "Repair" button. InDesign app closes abruptly.

   So, I used another way to save the file without 'Saving As', nor replacing the file.

   I opened the exact same file made with a previous version of InDesign, hit 'Save as', select IDML, and… more

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7. text dissapere when editing

   The documents text dissapeares when I'm editing text - why - and I have the latest version 21.1

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8. Indesign 2025 and 2026 hang for long periods during functions such as edting searches, editing paragraph styles, and other things

   Indesign 2025 and 2026 hang for long periods during functions such as editing searches, editing paragraph styles, using the find/replace font function and other things as well.

   3 votes

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

9. Opening document message stuck when opening a document

   ID 20.5 on Mac Sequoia (M4 Pro).

   1. Open a document by double-clicking the file.
   2. The document opens.
   3. The "Opening document message" remains stuck in the display.
   4. The only solution to exit from this situation is to close ID.
   3 votes

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10. [ID-4264967] ExternalObject("lib:PlugPlugExternalObject") now throw an “I/O Error”

    IOError: I/O error occurs when calling new ExternalObject("lib:\PlugPlugExternalObject") after updating to InDesign 20.4 on macOS 15.

    3 votes

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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2025(v20.4.1.004). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

    —

    Adobe InDesign Team

11. object anchored in text frame disappears after editing the original text file

    object anchored in text frame disappears after editing the original text file

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many bug fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

12. program freezes after Save As

    InDesign v.19.4 freezes after Save As is used. The program is inaccessible and has to be force quit and restarted. It will reopen the document when it starts up again with no data lost. An annoyance, but at least no work is forfeited.

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

    If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

13. table of contents

    Updating table of contents causes InDesign 2024 [19.4.0.63] to crash. Over & over.

    3 votes

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

14. Can't save

    This is so frustrating. Why cant i save? 3rd time its happpened, try to save my file when i need to quit and come back to the file later and cant save. Force quit is the only option. Never had this problem when using InDesign Creative Suite (non-cloud version). What the ****, Adobe?

    3 votes

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15. InDesign 2023 crashes when opening older InDesign files

    Can't open older version files in InDesign 2023. Using Microsoft Office 2016 64-Bit Edition (yes, I know we're really behind in our operating system). It looks like it's going to open the file, and then it crashes InDesign. Have tried restarting, re-installing InDesign and no go. Have even tried saving the old file as an IDML mark-up file and it still won't open.

    3 votes

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16. InDesign 2023 crashing when using links panel

    Though it rights itself occasionally, this happens only when I use the links panel. I am having to cmd-D to import, but that is adding lots of time I don't have.

    Restarts of both InDesign and my latest model MacBook Pro are not fixing this.

    What can I do?

    3 votes

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17. 17.0.1 crashes adding links

    Every time I try to add or change a link in the links panel, InDesign crashes.

    I restart InDesign and it tells my my file might be damaged. Do I still want to open it.

    I open it. All seems ok. Try to change a link again, and InDesign crashes.

    This is so frustrating!!

    3 votes

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18. Export Jpeg to nas, finder crash

    I have a MacbookPro under macOs BigSur version 11.4 with an Apple M1 chip, the version of Indesign is 16.3.2, when I export one of my files either locally or on the network nas, in the JPEG format to the NAS and I want to open the Finder to see if the file is saved, as soon as I click on it without opening it, the Finder no longer responds and the same for Indesign, which forces me to close Indesign so that the Finder will work again, is there a compatibility problem since there is still no version of Indesign for Apple Silicon processors?
    I have already been with an adobe technician who took the hand on my post, he told me to do a post here, thanks

    I have a MacbookPro under macOs BigSur version 11.4 with an Apple M1 chip, the version of Indesign is 16.3.2, when I export one of my files either locally or on the network nas, in the JPEG format to the NAS and I want to open the Finder to see if the file is saved, as soon as I click on it without opening it, the Finder no longer responds and the same for Indesign, which forces me to close Indesign so that the Finder will work again, is there a compatibility problem since there is still no version of… more

    3 votes

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19. indesign crashes when inserting copied text from an external document

    indesign cc 2021 16.1

    I open an existing indesign document
    I copy text from a google doc / external file
    I insert text into existing connected text frame with the text spreading over both frames

    -> indesign crashes

    (restarting indesign did not help. restarting the mac did not help. wirting text by hand without copying works. copying text within the document works.)

    3 votes

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

20. InDesign stalls with with new MacBook Air (M1, 2020)

    InDesign is stalling (pausing for up to 30 second) regularly on my new MacBook Air with the Silicon M1 chip. I know it is an Intel Based program but I don't think the emulator is working. Shouldn't Rosetta 2 download automatically when I use InDesign? I presume you (the good folks at Adobe) are working to make it native to the new chip. Happy Holidays. Seth

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