Bug details

crash

For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).

I've sent several crash reports and heard nothing.

2 votes
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Kristofer Haglund shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

• Error snapshot or video recording of the issue.
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

Adobe InDesign team

4 comments

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  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    Based on analysis of crash logs, there are different crashes being submitted by you. We haven’t been able to reproduce as it is specific to customer workflow or actions performed in a specific order.

  • Kristofer Haglund commented  ·   ·  Flag as inappropriate

    1. I have submitted several crash reports multiple of times over the past weeks regarding crash because of link/network error in the way your guide describes.
    2. What do you want me to take a snapshot/video of (there is just a crash report dialogue box)? If I get an error while idle there is no way for to record it happening if I don't record everything non-stop (which I cannot. Security issues).
    3. Yes, I have tried what you suggested several times with all CC 2019 applications since that is the only "fix" for the slow performance and constant crashes (though I don't see how that would be a "fix" since it's undone within a week, but that's not the issue we're discussing).

  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

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