InDesign 14.0.1 is crashing hourly
For three days my InDesign 14.0.1 has been crashing almost exactly hourly. It just freezes and I get the spinning beachball. Only recourse is to re-start my Mac. I've uninstalled and reinstalled multiple times. Prior to this, I had downloaded Lightroom... I thought this might have been the initial cause. I uninstalled Lightroom and all my Adobe products. Any ideas?
Rob
shared this idea
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
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Adobe InDesign Team
9 comments
Comments are closed-
Sanyam Talwar
commented
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
Sanyam Talwar
commented
We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Anonymous
commented
I had to go back to an older version. It was crashing as soon as I opened it.
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Anonymous
commented
Crashed constantly for a whole week. Please fix 14.0.1 new update ASAP.
Worst its ever been...
Lost 5 days of work with an unrecoverable file
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Jessica
commented
Since updating to Version 14.0.1 InDesign over a week ago it hasn't worked. When I work in a document every other action such as resizing a box, moving text boxes, typing, changes font etc. (all basic stuff) causes InDesign to freeze. It's as though I'm working in a large file size document, but they're under 2mb. It's happening so frequently that it's making it impossible to work in. The application stops responding after a few minutes and I have to force quit. I've tried reinstalling, deleting InDesign preferences and cached but nothing's worked. I think we all really need a solution to this issue.
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Lance
commented
InDesign has been freezing up for quite a while now - any older file is doomed (not real old either, like a month before updating ID). Sometimes I can save as an IDML - then re-open and re-save... but it isn't working today.
This is a very serious issue as it make working with InDesign more trouble than it's worth. This has to get fixed or I'll need to find another solution... my Quark is working fine although I've kind of forgotten all the key commands as I seldom use it other than to open files from almost a decade ago.
I've been reading posts for weeks now about the freezing issue... has to get fixed soon.
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Tom L
commented
14.0.1 is crashing on me too very often. Crashes a few times a day. And even more beachballs, once every 5 min's or so, with all kinds of activities.
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Rob
commented
Deleting the InDesign Preferences and Cache did not resolve the issue. Not sure it's an InDesign problem... it's probably a system problem of some kind. But I usually am working in InDesign when it occurs, but not always. It happens one hour after each re-start. Doesn't crash, it hangs with the spinning wheel until it forces me to re-start. It's not related to a specific document/asset.
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Sanyam Talwar
commented
Please submit the crash report to us.
(Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team