7785 results found

1. Recurring connectivity issue with InDesign

   Hi Support Team,

   We are experiencing a recurring connectivity issue with Adobe InDesign. The same error message has appeared again, and I’m unable to open the program. My internet connection seems to be working properly, so I don’t believe that’s the cause of the problem.

   My Adobe membership/subscription is still active, and all other Adobe applications are functioning normally. This suggests that the issue isn’t related to the license itself.

   Could you please advise on what might be causing this and how to resolve it?

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   0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   First logout from your creative cloud client, reboot your computer (cold boot) and then login with your Adobe ID again.

   If this doesn't help try to reset the CC app by following the steps below:

   Bring the CC app in the foreground the press:

   • Win: Ctrl + Alt + R
   • Mac: Cmd + Opt + R

   If this doeswn't help try the steps below:

   • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
   • Browse to the location: [System Drive]:\ProgramData\Adobe
   • Rename the 'SLStore' folder to 'SLStore_old'
   • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
   • Rename the 'SLCache' folder to 'SLCache_old'
   • Sign in to the Adobe CC desktop app

   You may also try below steps:

   Close all Adobe apps and make sure no Adobe processes are running in Task Manager.

   1. Make sure that Hosts file does not contains Adobe URL entries with Loop back address 127.0.0.1 .
   2. Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

   • Type in "Appdata" hit 'Enter' key.
   • It will open Appdata folder.
   • Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

   Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check.

   If this fails the next step is to try a repair of the CC client. See here: Adobe app installation stuck

   If this also doesn't help the nest step is to uninstall/reinstall per linked document above.

   You can also check the following socuments. There are a lot of steps to check. Especially take a look into your HOSTS file.

   Purchased Creative Cloud apps appear as trial versions

   How to resolve connection errors with Creative Suite applications

   Reference Thread: https://community.adobe.com/t5/photoshop-ecosystem-discussions/error-18000/m-p/15295508#M884537

   First logout from your creative cloud client, reboot your computer (cold boot) and then login with your Adobe ID again.

   If this doesn't help try to reset the CC app by following the steps below:

   Bring the CC app in the foreground the press:

   • Win: Ctrl + Alt + R
   • Mac: Cmd + Opt + R

   If this doeswn't help try the steps below:

   • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
   • Browse to the location: [System Drive]:\ProgramData\Adobe
   • Rename the 'SLStore' folder to 'SLStore_old'
   • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
   • Rename the 'SLCache' folder to 'SLCache_old'
   • Sign in to the Adobe CC desktop app

   You may also try below steps:

   Close all Adobe apps and make sure no Adobe processes are running in Task Manager.

   1. Make sure that Hosts file does not contains Adobe… more

2. Duplicate files opening from the Book utility

   InDesign CC2025 v20.5 / Mac Sequoia 15.6

   Opened all the documents from the Book utility then using the Book utility to navigate between them. Unlike previous versions, the CC2025 version is opening duplicates of the document instead of navigating to the one that is already open.

   I checked the same file in the older version of InDesign, CC2024. It worked correctly.

   I have been using InDesign for 17 years and have always opened or navigating to the documents from within the book utility. This is the first time in all these years that I've had this issue. I didn't realize this at first. You don't necessarily see it happening. But when I was closing the individual documents, I noticed that I had 4 times the number of documents open than I should have.

   Note: My files are on my laptop, not the network. And I am the only person working on them.

   Consulted the internet. It stated the following:
   This behavior of opening duplicates or files as read-only when working with InDesign book files, particularly in collaborative settings, has been reported as a bug in recent InDesign versions, including CC 2025.

   Here's a breakdown of the issue and potential workarounds:
   The problem
   InDesign book files are designed for collaborative work, allowing multiple users to access and edit different documents within the book. The software is supposed to show a lock icon next to a file if it's already open by another user, preventing others from opening it and making it read-only for them.

   However, in versions like InDesign CC 2025 (and potentially 19.4), this functionality is reportedly broken. The software allows multiple users to open and save changes to the same file simultaneously, leading to the creation of duplicate files.
   This issue also manifests as files opening as "unsaved" specifically when launched from the Book panel, even though they open correctly from other locations, according to the Adobe Community.

   InDesign CC2025 v20.5 / Mac Sequoia 15.6

   Opened all the documents from the Book utility then using the Book utility to navigate between them. Unlike previous versions, the CC2025 version is opening duplicates of the document instead of navigating to the one that is already open.

   I checked the same file in the older version of InDesign, CC2024. It worked correctly.

   I have been using InDesign for 17 years and have always opened or navigating to the documents from within the book utility. This is the first time in all these years that I've had this issue. I didn't realize… more

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3. Lag in 20.0 and higher

   The lag in 20.0 and its updates is hard to stomach. We pay a lot for this app and it is VERY difficult to work with these issues. Evey time I click on something in a document - no matter how large a file - there is lag. Text boxes, images, color shapes/boxes. I have a brand new Mac Studio with Apple M2 Ultra and 128GB Memory - I have more than enough power to support your app. PLEASE FIX THIS ISSUE. I have tried all of the troubleshooting offered to no avail, and I shouldn't have to trouble shoot to make it function properly.

   The lag in 20.0 and its updates is hard to stomach. We pay a lot for this app and it is VERY difficult to work with these issues. Evey time I click on something in a document - no matter how large a file - there is lag. Text boxes, images, color shapes/boxes. I have a brand new Mac Studio with Apple M2 Ultra and 128GB Memory - I have more than enough power to support your app. PLEASE FIX THIS ISSUE. I have tried all of the troubleshooting offered to no avail, and I shouldn't have to trouble shoot… more

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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4. Effects not working

   InDesign 20.5
   Inserted an image
   Trying to apply effect - soft light to the image and the image disappears
   The only effects working are Multiply, High Light, Darken, Difference, and Luminosity

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5. Share for review suddenly aligned left

   Since a few weeks ago (maybe longer) I've noticed that when viewing documents in Share for Review (I think this happens in Illustrator as well as InDesign) everything is aligned to the left of the screen. I'm pretty sure it used to be centered. I don't think this is a browser-specific issue - I first noticed it in Microsoft Edge but saw the same thing when I opened in Firefox.

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   0 comments  ·  Share for Review  ·  Edit…  ·  Delete…  ·  Admin →
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6. Show Hyperlinks

   I'm having a problem displaying hyperlinks. Absolutely nothing happens when I enable "Show Hyperlinks" in the menu. I need to highlight my hyperlinks, but the option isn't working.

   In View > Extras > Show Hyperlinks

   InDesign 20.4.1 French version

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7. Can't open or place files from Windows Explorer

   Updated to most recent version of InDesign (Beta) and Photoshop (Beta), and still can't open files by double-clicking in Windows Explorer. I also cannot drag-and-drop files from Explorer to either Adobe program. If I have a document open in InDesign, I can't drag-and-drop to place. The ONLY way I can open files in either InDesign or Photoshop is to use Open from the file menu. This is VERY annoying and time consuming.

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   4 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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8. Export to pdf

   When the export starts, it reports an error. It is necessary to close and reopen the program, then the export works.

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   0 comments  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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9. Object Style defined to ignore Nonprinting changes Nonprinting status when applied to grouped frames

   Object Style defined to ignore Text Wrap & Other, when applied to a group of two frames where one has Nonprinting applied and the other does not, changes the Nonprinting status.

   Expected result: attributes in a category that is greyed out will be ignored, including Nonprinting.

   Actual result: Nonprinting turned off and frame prints and is visible in Overprint Preview.

   Pictured: The only intended purpose of the object style is to change position of frame. 1: The two frames are grouped. Large frame is live, small frame is note for designer. 2: The object style as defined. (By the way, the Text Wrap attributes are not listed in the style definition summary in the Object Style Options panel.) 3: After invoking the object style, the Nonprinting attribute of the small frame is now unchecked.

   Object Style defined to ignore Text Wrap & Other, when applied to a group of two frames where one has Nonprinting applied and the other does not, changes the Nonprinting status.

   Expected result: attributes in a category that is greyed out will be ignored, including Nonprinting.

   Actual result: Nonprinting turned off and frame prints and is visible in Overprint Preview.

   Pictured: The only intended purpose of the object style is to change position of frame. 1: The two frames are grouped. Large frame is live, small frame is note for designer. 2: The object style as defined. (By the way,… more

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   0 comments  ·  Styles  ·  Edit…  ·  Delete…  ·  Admin →
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10. mathml

    The MathML module does not support Polish characters in formulas. Polish characters are displayed in a different font than the rest of the formula, which makes the entire expression visually inconsistent.

    Indesign 20.5

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    0 comments  ·  Adjust Layout  ·  Edit…  ·  Delete…  ·  Admin →
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11. windows explorer crash after closing Indesign

    all our machne have same symtoms, everytime we do copy and paste between pages on indesign, our windows explorer crash or after we close our indesign.

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12. [ID-4257194]page numbers on documents don't match page numbers in book window or pages pane

    Ever since InDesign updated from version 19.5 to version 20, the current page number marker on my master pages will not sync. Now, every document in my book just starts from page 1. So, in other words, every chapter starts over at page 1. Please help. I've included a screen grab of my problem. You'll see that the page numbers on the actual document don't match the page numbers indicated in the pages window or in the book window. I've redone the marker in the master pages and resynced, but no dice...

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    6 comments  ·  Book/TOC  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminVineet (Admin, Adobe InDesign) responded

    To resolve this issue, please click on the 'Update page and section numbers' option (present in the book panel's hamburger menu) after opening any book(created in any previous version) for the first time in 20.0

13. Indesign 20.1 There is a delay in moving picture/text box

    Clicking on a text box takes about 5/6 seconds before it selects it to move it.

    6 votes

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    1 comment  ·  Adjust Layout  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with performance and stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    a. Please share your OS version and machine configuration

    • To save your Mac's system configuration, open the "About This Mac" window, select "System Report," and then choose "File" > "Save" to export a detailed system information file that captures your current settings; you can name and save it to a location on your Mac for future reference. 

    b. Steps to Collect Windows System Information

    • Type System Information in the search bar.
    • Double-click the System Information app.
    • Click File. Click Save.
    • Name the file. Save the file to the Downloads folder. Click Save.

    c. Reproducible Steps – What workflow are you experiencing performance issues in?

    d. Video recording of the issue

    e. Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    f. Screenshot of Memory usage while the issue is observed

    e. Please follow the below steps on the Macintosh

    • Open Terminal in full-screen mode
    • Drag the InDesign application on the terminal (e.g. “/Applications/Adobe\ InDesign\ 2025/Adobe\ InDesign\ 2025.app/Contents/MacOS/Adobe\ InDesign\ 2025”)
    • Copy the logs when you start facing the slowness in a text(.txt) file. Share the file with us.

    —

    Adobe InDesign Team

    We have released InDesign 2025(v20.2.0.036) with performance and stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    a. Please share your OS version and machine configuration

    • To save your Mac's system configuration, open the "About This Mac" window, select "System Report," and then choose "File" > "Save" to export a detailed system information file that captures your current settings; you can name and save it to a location on your Mac for future reference. 

    b. Steps to Collect Windows System Information

    • Type System Information in the search bar.
    • Double-click the System Information app.
    • Click File. Click Save.
    • Name the file. Save the file to the Downloads folder. Click Save.

    c. Reproducible Steps – What workflow are you experiencing performance issues in?

    d. Video recording of… more

14. Creative Suite apps are INSANELY slow

    All Creative Cloud programs are insanely slow and lagging. It's nearly impossible to use 2 or 3 of them at the same time, and I need to restart my computer every hour to even be able to do some very basic tasks. The problem is happening in all programs, Indesign, Illustrator, Acrobat Pro ertc.
    This is happening on ALL computers I used in past years, and everything was up to date. It's not about 3rd party add-ons or resetting preferences, or any advice you offer.
    Some weeks ago I killed off all Adobe/CC background processes and everything worked perfect until the next time I restarted the computer. I tried to re-do this, but it doesn't help any more, or I can't remember what exactly I did.
    Obviously - it's some unoptimized background process or service causing it.
    I can see on forums that many other users have the same problem.
    You should take this seriously and finally fix it up. This is causing lots of problems and time is being wasted for millions of your users.

    All Creative Cloud programs are insanely slow and lagging. It's nearly impossible to use 2 or 3 of them at the same time, and I need to restart my computer every hour to even be able to do some very basic tasks. The problem is happening in all programs, Indesign, Illustrator, Acrobat Pro ertc.
    This is happening on ALL computers I used in past years, and everything was up to date. It's not about 3rd party add-ons or resetting preferences, or any advice you offer.
    Some weeks ago I killed off all Adobe/CC background processes and everything worked perfect until… more

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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15. When waking from sleep, screen turns black or magenta

    InDesign 20.5 (and previous versions). Apple Mac mini M1 2020, 16GB, Sequoia 15.6 (and previous iterations of the OS). Samsung UJ590 UHD Monitor.

    Not the first time this has happened but as I’m on the latest version of ID now it’s becoming increasingly frustrating.

    When waking from sleep, in GPU Preview, my entire screen is either black or magenta and I cannot see the components of my file. If I turn on Overprint Preview the assets can be seen. If I then switch back to GPU Preview, the screen changes back to black or magenta.

    I have to quit and re-open to be able to work again. It seems to me that it's a GPU Preview issue?

    InDesign 20.5 (and previous versions). Apple Mac mini M1 2020, 16GB, Sequoia 15.6 (and previous iterations of the OS). Samsung UJ590 UHD Monitor.

    Not the first time this has happened but as I’m on the latest version of ID now it’s becoming increasingly frustrating.

    When waking from sleep, in GPU Preview, my entire screen is either black or magenta and I cannot see the components of my file. If I turn on Overprint Preview the assets can be seen. If I then switch back to GPU Preview, the screen changes back to black or magenta.

    I have to quit and… more

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16. InDesign exporting old QR code after editing URL

    InDesign is exporting an old QR code after editing the URL.

    In InDesign I can scan the QR code and it is correct. When I export to PDF, the old (incorrect) QR code is on the PDF. I can literally see the difference ,and when scanned, it goes to the OLD URL.

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    0 comments  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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17. Alternate Layouts lost, names missing and out of order

    I've had a reoccuring issue of InDesign documents with multiple alternate layouts 'losing' their layout names and placements.

    I've attached a screenshot of what my alternate layouts should look like, and then again what they now look like.
    InDesign no longer sees it as an alternate layout.

    This seems to happen some time after working in a file, or re-opening a file.
    No updates have been made to InDesign between closing and re-opening these files.

    I'm on MacOS Sequoia 15.6
    Adobe InDesign 20.5

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    0 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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18. [ID-4256710]InDesign 20.0 is unable to open INDD files without any error or alert

    InDesign 20.0 can't open some files - they start to open and then the process is just somehow cancels and nothing happens. No error - you can try again but the files doesn't open.

    I have macOS 15.1 on a 2.4GHz 8-core Intel Core i9 macBook Pro

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    6 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Fix for this issue is available in the latest InDesign Release version 20.2, available via Adobe CCD app.

    --

    Adobe InDesign team

19. Error message "Unable to convert pdf file"

    InDesign no longer opens any pdf file. I tried plenty of times with various different files (even those that worked just fine a week ago) and nothing. It looks like some update completely messed up this function. I tried changing Acrobat's Enhanced Security and save file again I tried to re-export pdf again - nothing works. Other Adobe programms works just fine, it's just InDesign that suddenly lost its ability to open pdf

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    0 comments  ·  PDF Comments  ·  Edit…  ·  Delete…  ·  Admin →
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20. Game

    En cherchant un nouveau site de jeux en ligne à tester, je suis tombé sur plinko app et j’ai découvert qu’ils offrent des bonus exclusifs pour les joueurs venant de France. J’ai commencé par la roulette, juste pour voir, et après quelques tours tendus, j’ai décroché un joli gain. Depuis, c’est devenu mon petit moment de détente quotidien, parfait pour mêler frisson et relaxation après le travail.

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    1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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