Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
481 results found
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Crash on Importing Large Word File
InDesign v17.4
macOS 12.6 Monterey
Mac Studio (2022)InDesign is crashing on importing a large (859-page) Word .docx file. The document begins to import for a couple of seconds but then InDesign crashes and there is a 'may be damaged' warning on reopening the file.
Attempts were made to import into a completely new document and multiple variations of import settings have been tried, as has resaving, duplicating and deleting comments and saving the Word file. Smart Text Reflow has also been turned off but this hasn't helped.
2 votes -
Indesign is unusable
Since the last update Indesign is barely usable. It crashes 10 times a day and with no explanation. Changing fonts, placing objects, updating graphics, all seem to cause it to crash. Suitcase is also causing problems with Adobe fonts which I can't seem to resolve. This is by far the worst update to Indesign that has come out. Forget adding new features, fix the problems with the program first so it is at least usuable.
2 votes -
Create Merged Document causes Indesign to hang and crash
- Version of Adobe InDesign, InCopy or InDesign Server: Adobe InDesign 2021 v16.4 macOS Big Sur 11.6
- Steps to reproduce the issues: Select Data Source in Data Merge panel options Assign data placement field in document's master page Click "Create Merged Document..." in Data Merge panel options
- Expected result: InDesign should insert data from selected source document and create new pages for all records.
- Actual result: Source document is imported correctly, and preview in Data Merge panel displays correct data, but when I click "Create Merged Document..." in Data Merge panel options it cause Indesign to hang, the application stops responding…
2 votes -
InDesign crashes and cannot be shut down until a hard reset is performed on Mac OS computers
My colleagues and I have been collaborating on an indesign document on a share drive. Whenever one of us has recently opened, made any changes, and then closed it - if the other person then opens it from their computer, it crashes InDesign and it cannot be "Force Closed" and also InDesign doesn't show up in the list of open applications within Mac OS Activity Monitor.
I'd post logs and screenshots, but (A) I don't know which logs or where to find them, and (B) our computers crashed hard after this, even preventing Electron and other apps from accessing the…
2 votes -
idml import
When I open a specific IDML file Indesign crash and stop it all.
InDesign 16.2.1 x642 votes -
tools
The tools are blocked on the Type again! I can't get all the tools. It's happened before and after update this problem has been settled. But now the problem come back. What can I do? now the app is up to date 16.2 and it's still stuck.
2 votes -
Crash when selecting bullet paragraph style
I'm trying to select Bullets and Numbering under Paragraph Style Options, and every time I do, InDesign crashes.
2 votes -
Save/Save as corrupts file
InDesign 2021, running on Mac OS 10.14.6, on a iMac (Retina 5K, 27-inch, 2019)
I recently "upgraded" my version of InDesign to the latest 2021 version. I thought, why not, new features, upgraded stability.
Or so I thought....
I started working on a document, a newsletter, that I retrieved from our archive as it is a quarterly magazine. I opened the file and proceeded to start working on it. Did a couple of pages and thought I'd better save it.
Command+s, message pops up saying this file is damaged and/or corrupt, save it as something else. Which I did, and…
2 votes -
Indesign 16.0.1 sometimes crashes when saving
Indesign 16.0.1 on my month-old iMac, crashes daily usually when I'm saving my 80 page catalog, I don't know when it will happen. The book contains links from Drive, Dropbox and another computer.
Yesterday's crash damaged the file but luckily I could use a recently saved version.
2 votes -
InDesign 16.0.1 can't recover file from crash
Running InDesign 16.0.1 on Catalina. Mac workstation connected SMB to Windows server.
InDesign crashes shortly after working in a different program and returning to InDesign. Report the crash then try to reopen InDesign from doc icon (or CC). It crashes again. Report, reopen from doc icon (or CC, or in applications folder). Get error message that InDesign crashed trying to load the recovery file, can't locate the recovery file. In order to open InDesign I must click "no" to not try to recover the file.
I have reset preferences, created a new workspace (instead of using previous version's saved workspace),…
2 votes -
text crash
Every time I select a text box or select/highlight the content, InDesign crashes.
2 votes -
InDesign crashing while saving the document to GoogleDrive
Crashes when saving to google drive.
Not only crash the program, but the whole laptop. Running MBP 2017.
File was lost and corrupted the original file.
Lost hours of work.
2 votes -
Updating Excel file causes crash
InDesign 2021 on Mac 10.14.6
Clicking link to update file causes immediate crash.
A quick internet search finds that his been a long ongoing issue. (Maybe fixed at times? I'm not seeing posts for 2021 version.)2 votes -
switching between documents in just upgraded (16.0.1) takes around one minute
both documents are similar, 20 pages, Indesign has 1GB RAM occupied.
2 votes -
2 votes
Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
ID 16.0 – Crashing in Split Layout View When Cutting and Pasting Text
InDesign crashes when doing the following:
- Open or Create a document.
- Enable split layout view
- Create a text frame in each view
- Fill one of the text frames with type
- Cut some of the type into the other frame
- Cut some more of the type from the filled frame
- Copy the text in the other frame
- Undo the cutting of the text
- Re-cut the text
- Paste the text into the other frame
- CRASH
Video of the bug: https://youtu.be/ex7BsXfeSUA
This is present in both ID 15.X and ID 16.0 and crashes with documents created in both new and old versions of…
2 votes -
InDesign crashes and content disappears
InDesign sometimes crashes when saving, packaging, or exporting a file. It then corrupts file, removing content (entire text boxes are now empty). This is destroying files and setting me back hours in my workflow.
- Adobe InDesign 16.0
- Save/export/package
- Should have stable, usable files
- InDesign crashes and corrupts my source file
2 votesPlease submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
Hyperlink causing InDesign to crash
I have an issue in a file that I'm working with where if I scroll to a certain point in the hyperlink panel, my entire InDesign program crashes. I've tried deleting all of the hyperlinks one-by-one, and I noticed that it always crashes when I reach the same point (about 2/3rds down the list).
I think there's a hyperlink that's become an issue within the file, and whenever InDesign tries to show that specific one within the hyperlink panel, it crashes.
2 votesWe have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
File Info box not displaying CC2020 15.1.1
File Info box not displaying when trying to add metadata. CC2020 15.1.1, Mac OS Catalina 10.15.5, external Dell monitor. I have tried reopening and overwriting preference files then restart. I have tried deleting library cache for cc15 and then restart. I have disconnected external monitor and restarted. Only solution has been to reopen as cc2019 doc and add there, but some clients make additional changes in 2020 and send back so I still have same issue. I keep having to force quit to get program to restart each time I try and open file info.
I saw someone had issue…2 votesHi,
As confirmed by the user, the issue is resolved with the latest InDesign 2020.1.2(v15.1.2.226).—
Adobe InDesign Team -
Indesign 15.1.1 crashing when placing an AI file
Indesign 15.1.1 crashes every time when trying to place an AI file of a map that was originally exported from ArcGIS. Maps are complex, but I have never had a problem placing them before this update.
2 votesClosed: Not Reproducible ·
AdminSanyam Talwar
(Senior Lead Software Engineer, Adobe InDesign)
responded
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team
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