491 results found

1. Save/Save as corrupts file

   InDesign 2021, running on Mac OS 10.14.6, on a iMac (Retina 5K, 27-inch, 2019)

   I recently "upgraded" my version of InDesign to the latest 2021 version. I thought, why not, new features, upgraded stability.

   Or so I thought....

   I started working on a document, a newsletter, that I retrieved from our archive as it is a quarterly magazine. I opened the file and proceeded to start working on it. Did a couple of pages and thought I'd better save it.

   Command+s, message pops up saying this file is damaged and/or corrupt, save it as something else. Which I did, and so it came up with another warning saying, "this file is damaged and will be recovered".

   Ok, so I saved a recovery file, tried to open that, then I got hit with a InDesign serious error warning and will be shut down.

   Tried again a few times and went through the same process. So then I thought it may be the preferences, So I launched the application holding down shift+option+command and it seemed to work. I managed to actually save a document without any corruption. Great!

   I thought I'd sorted it, now, tried to work on my document again and its doing the same thing.

   Got sick of my time being wasted.

   Uninstalled

   Re-installed the previous InDesign and it seems to be fine now.

   I installed the latest version as it boasted "upgraded stability" This is very much so, not the case.

   InDesign 2021, running on Mac OS 10.14.6, on a iMac (Retina 5K, 27-inch, 2019)

   I recently "upgraded" my version of InDesign to the latest 2021 version. I thought, why not, new features, upgraded stability.

   Or so I thought....

   I started working on a document, a newsletter, that I retrieved from our archive as it is a quarterly magazine. I opened the file and proceeded to start working on it. Did a couple of pages and thought I'd better save it.

   Command+s, message pops up saying this file is damaged and/or corrupt, save it as something else. Which I did, and… more

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2. Indesign 16.0.1 sometimes crashes when saving

   Indesign 16.0.1 on my month-old iMac, crashes daily usually when I'm saving my 80 page catalog, I don't know when it will happen. The book contains links from Drive, Dropbox and another computer.

   Yesterday's crash damaged the file but luckily I could use a recently saved version.

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3. InDesign 16.0.1 can't recover file from crash

   Running InDesign 16.0.1 on Catalina. Mac workstation connected SMB to Windows server.

   InDesign crashes shortly after working in a different program and returning to InDesign. Report the crash then try to reopen InDesign from doc icon (or CC). It crashes again. Report, reopen from doc icon (or CC, or in applications folder). Get error message that InDesign crashed trying to load the recovery file, can't locate the recovery file. In order to open InDesign I must click "no" to not try to recover the file.

   I have reset preferences, created a new workspace (instead of using previous version's saved workspace), uninstalled and reinstalled several times.

   Mostly returning to InDesign from Chrome – Version 87.0.4280.88 (Official Build) (x86_64). Or from Photoshop 22.1.

   The recovery folder has 70 files from Oct.-Dec. 2020.

   Attached are screenshots of the crash reports and the error message from InDesign. There was only one doc open and it was saved with a filename, there was no "untitled" file open.

   Running InDesign 16.0.1 on Catalina. Mac workstation connected SMB to Windows server.

   InDesign crashes shortly after working in a different program and returning to InDesign. Report the crash then try to reopen InDesign from doc icon (or CC). It crashes again. Report, reopen from doc icon (or CC, or in applications folder). Get error message that InDesign crashed trying to load the recovery file, can't locate the recovery file. In order to open InDesign I must click "no" to not try to recover the file.

   I have reset preferences, created a new workspace (instead of using previous version's saved workspace),… more

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4. crashing on save

   Crashes when saving to google drive.

   Not only crash the program, but the whole laptop. Running MBP 2017.

   File was lost and corrupted the original file.

   Lost hours of work.

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5. Updated to Indesign 2021. if I close the program, it will not open up again unless I reboot or end process in task manager

   I can end the Indesign process in Task Manager, and then Indesign will open again just fine. Or I can reboot the computer, and again it will open without problems.

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6. Updating Excel file causes crash

   InDesign 2021 on Mac 10.14.6
   Clicking link to update file causes immediate crash.
   A quick internet search finds that his been a long ongoing issue. (Maybe fixed at times? I'm not seeing posts for 2021 version.)

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7. switching between documents in just upgraded (16.0.1) takes around one minute

   both documents are similar, 20 pages, Indesign has 1GB RAM occupied.

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8. Running OS Big Sur 11.0.1 on 2019 Mac 27", InDesign 16.0.77. Crashing program the moment I click on an image file on a page in InDesign.
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

9. InDesign 16.0 crashes continually on mac running Catalina

   Cannot seem to get InDesign to open at all since buying new MacBook Pro running Catalina 10.15.7. It opens normally at first, then get the rainbow spinning wheel of death and have to force quit. Same thing happens in InDesign 2019. Have trashed preferences, repaired permissions, granted global permissions for all of Adobe's support folders, used Adobe Cleaner to remove all Adobe files and reinstalled everything from scratch. Spent an hour with Adobe tech support this morning and he could not get this problem fixed. Am very open to suggestions! What would be the next step?

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10. ID 16.0 – Crashing in Split Layout View When Cutting and Pasting Text

    InDesign crashes when doing the following:

    1. Open or Create a document.
    2. Enable split layout view
    3. Create a text frame in each view
    4. Fill one of the text frames with type
    5. Cut some of the type into the other frame
    6. Cut some more of the type from the filled frame
    7. Copy the text in the other frame
    8. Undo the cutting of the text
    9. Re-cut the text
    10. Paste the text into the other frame
    11. CRASH

    Video of the bug: https://youtu.be/ex7BsXfeSUA

    This is present in both ID 15.X and ID 16.0 and crashes with documents created in both new and old versions of InDesign.

    InDesign crashes when doing the following:

    1. Open or Create a document.
    2. Enable split layout view
    3. Create a text frame in each view
    4. Fill one of the text frames with type
    5. Cut some of the type into the other frame
    6. Cut some more of the type from the filled frame
    7. Copy the text in the other frame
    8. Undo the cutting of the text
    9. Re-cut the text
    10. Paste the text into the other frame
    11. CRASH

    Video of the bug: https://youtu.be/ex7BsXfeSUA

    This is present in both ID 15.X and ID 16.0 and crashes with documents created in both new and old versions of… more

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11. InDesign (not responding)

    Under OSX 10.15.7,
    AMD Radeon R9 M370X
    Type:GPU
    Bus: PCIe

    Intel Iris Pro
    Type:GPU

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12. File Info box not displaying CC2020 15.1.1

    File Info box not displaying when trying to add metadata. CC2020 15.1.1, Mac OS Catalina 10.15.5, external Dell monitor. I have tried reopening and overwriting preference files then restart. I have tried deleting library cache for cc15 and then restart. I have disconnected external monitor and restarted. Only solution has been to reopen as cc2019 doc and add there, but some clients make additional changes in 2020 and send back so I still have same issue. I keep having to force quit to get program to restart each time I try and open file info.
    I saw someone had issue in 2019, but no responses had been noted. Mine DOES work in 2019, but bugs in 2020, so I try not to use it.

    File Info box not displaying when trying to add metadata. CC2020 15.1.1, Mac OS Catalina 10.15.5, external Dell monitor. I have tried reopening and overwriting preference files then restart. I have tried deleting library cache for cc15 and then restart. I have disconnected external monitor and restarted. Only solution has been to reopen as cc2019 doc and add there, but some clients make additional changes in 2020 and send back so I still have same issue. I keep having to force quit to get program to restart each time I try and open file info.
    I saw someone had issue… more

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    Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, the issue is resolved with the latest InDesign 2020.1.2(v15.1.2.226).

    —
    Adobe InDesign Team

13. Indesign 15.1.1 crashing when placing an AI file

    Indesign 15.1.1 crashes every time when trying to place an AI file of a map that was originally exported from ArcGIS. Maps are complex, but I have never had a problem placing them before this update.

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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

14. InDesign crashing when you try and copy and paste with GPU turned on

    InDesign crashing when you try and copy and paste with GPU turned on. Turned off works normally

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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

15. Crash when changing bullet character options

    Just updated to the newest InDesign version (as of 28.03.2020).
    Whenever changing the character style on a bullet list, in my case trying to change the character color of the bullet/numbering character (1., 2., 3. ...) , either via paragraph style -> bullet options or directl via character style window, InDesign crashes. The application does not crash when I choose the "Overprint Fill" option.

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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. InDesign "hangs" when exporting to InCopy:

    MAC, OS 15.10.3, InDesign 2020:
    Problems exported via InCopy (hangs and hangs and sometimes crashes) YES I have updated InCopy too. InDesign will no longer export IDML files (could this be due to no longer available to open in CS6?)

    Unfortunately, I am the only person who has upgraded to Catalina.

    Id this an Adobe fix or an Apple OS fix?

    2 votes

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    Closed: Not Reproducible  ·  2 comments  ·  Crash  ·  Delete…  ·  Admin →
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17. InDesign 2020 hangs, had to Force Quit

    Closed a document, leaving InDesign open with no documents open, then tried to quit InDesign. No response. After about a minute, had to Force Quit.

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    Closed: Fixed  ·  amaarora responded

    As confirmed by the customer that upgrading to latest version InDesign CC 15.0.2 the issue is resolved.

    If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

18. InDesign 2020 v15.01 makes corrupt documents when using Alternate Layout

    The "Create Alternate Layout" in indesign 2020 v15.01 is toxic.

    After using it, chances are high that documents will at some later stage become corrupt. It may manifest itself by crashing on copy/paste or just a spinning beachball of death (Mac).

    I have seen this on at least 20 different documents since upgrading from version 2019 to version 2020 (15.0.1). We never used version 15.0.

    This is my guess on what happens:
    Using "Create Alternate Layout" it will make some of the Paragraph Styles corrupt. Version 2020 seems to crash (beachball) whenever one of these are accessed. This might very well be when you open the document, making the whole document inaccessable. It also might happen at a later stage, a minute or two after you have opened the document. (Maybe when some routine tries to read some of the corrupt text styles?)

    Maybe "Copy Text Styles to New Group" is also involved in the plot.

    We are using fairly advanced Paragraph styles with nested styles, based on styles, grep styles, rules etc.

    If I try to use ID 2019 to open the corrupt document using the "Convert" feature, it will somewhat surprisingly likely manage to do so. As opposed to v2020 that only crashes. It will however delete most or all of the Paragraph Styles and assign Standard to all text leaving the document a royal mess. We have not tried to continue to work on such a "Salavaged" document, so if it is still "usable" I do not know.

    Using the exact same features on the same documents in version 2019 never produced such corrupt documents. This has been rampant since upgrading to v2020.

    (I have samples, but not for posting publicly.)

    The "Create Alternate Layout" in indesign 2020 v15.01 is toxic.

    After using it, chances are high that documents will at some later stage become corrupt. It may manifest itself by crashing on copy/paste or just a spinning beachball of death (Mac).

    I have seen this on at least 20 different documents since upgrading from version 2019 to version 2020 (15.0.1). We never used version 15.0.

    This is my guess on what happens:
    Using "Create Alternate Layout" it will make some of the Paragraph Styles corrupt. Version 2020 seems to crash (beachball) whenever one of these are accessed. This might very… more

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue has been fixed in the recently released update to InDesign version 15.0.3.
    Please update to this version to get the fix.

    —
    Adobe InDesign team

19. InDesign freezes and then crashes

    Version: InDesign 15.0.1 x64
    Issue(s): 1. One example is that when working in InDesign and go to save a file the application shows that the icon is spinning and never seems to stop spinning. Then an error message pops up on the screen indicating some sort of issue and then the application crashes to the desktop.
    2. When opening up a file that I have been working on it takes a while to open and when it does open it opens a prior file that I was working on.
    Expected Results: 1. When saving a file I am expecting the application to save as normal and to bring me back to the application and not crash.
    2. To open the file that I requested to be opened.
    Actual Result: 1. File does not save as expected, errors out and then the application crashes.
    2. File requested to be opened opens, but opens with another file as well.
    Example: See attached Windows Event log for application crash details for issue #1.

    Version: InDesign 15.0.1 x64
    Issue(s): 1. One example is that when working in InDesign and go to save a file the application shows that the icon is spinning and never seems to stop spinning. Then an error message pops up on the screen indicating some sort of issue and then the application crashes to the desktop.
    2. When opening up a file that I have been working on it takes a while to open and when it does open it opens a prior file that I was working on.
    Expected Results: 1. When saving a file I am expecting the… more

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

20. Attempting to link two different text boxes causes InDesign to crash.

    I have version 15.0.1.

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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team