867 results found

1. Slow InDesign

   This latest update for late August/September is really really really slow. It lags crazy. It's not efficient to work in. Even with small documents.
   It's the most unpleasant InDesign experience ever!

   32 votes

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   12 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Under Review  ·  Abhinav Kaushik responded

   Thank you for reporting the issue to us.
   We are currently reviewing it.
   InDesign Team

2. can't close file

   Running InDesign CC 17 (12.1.0.56). Having to quit app every time I want to close a file. When trying to close file, application frame remains, but I can not close it or minimize it, or open other files. Am quitting app every time I need to open a new file.

   Running Mojave 10.14.6

   2 votes

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3. Slow performance

   Lately InDesign is nearly unusable. Almost every action from selecting objects, resizing objects, or moving objects comes with a really slow reaction time. Even when clicking between panels in the toolbar there is a delay of about half a second.

   I have tried ruling out potential issues like updating graphic drivers and embedding all resources into the document. Nothing works it seems like the application is just unstable. Please advise, I love to work with indesign but this is overall a very bad user experience.

   41 votes

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   18 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the name of the image folder to disable the dynamic links to picture.
   • Exporting the document to IDML and working on it. Once the document is saved, the performance degradation is observed.
   • Disabling network and internet helps in improving the performance.

   Next Steps 

   • Please provide the number of links in the document when you start facing performance issues
   • Does turning off Links panel help improve performance?
   • Where do you link image from Local/Network/Shared Drives(One drive, Drop box etc)
   • All the machines mentioned in the UserVoice thread are intel based. Performance for Apple Silicon/M1/M2 machines is way better than Intel machines. Is there any user who is using Apple Silicon/M1/M2 and facing performance issues.

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the… more

4. Cannot save under a new name error code 1, network share, InDesign 2019

   When I am trying to save InDesign document to a network share using Save As or using Save a Copy, InDesign comes up with an error message saying 'Cannot save, file is damaged, error code 1'.
   InDesign 2019 is up to date.

   2 votes

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   Need More Info  ·  Abhinav Kaushik responded

   Are you able to saveAs/ SaveACopy the file locally?
   What is the exact version of InDesign 2019 are you using? 14.0.1/14.0.2/14.0.3?
   Is it happening with all InDesign files?
   Which OS version are you using?

5. indesign cursor lag

   My cursor is lagging while passing over portions of the Layers Panel specifically.
   I'm working on a Macbook Pro, with a BenQ GW2765 external monitor.
   The issue only happens while InDesign is on the external monitor, and it works fine while on the macbook pro.
   I've attached a video sample of the issue in action.

   • 

   4 votes

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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We have identified that this occurs when you connect your Macbook Pro with an external monitor using the older, obsolete Apple adapter.

   On using the newer, updated model of the Apple adapter, this issue does not occur. Many of our users have confirmed this.

   Please share what hardware you’re using to connect the external monitor to your MBP.

   —
   Adobe InDesign team

6. New document dialog is extremly slow

   If I want to create a new document the dialog news at least 10 sec to open. After that I can set my defaults but when I click the »create«-button it takes another 10 to 20 sec until the new document is created. The fans are blowing like ****.

   InDesign 14.0.3

   2 votes

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7. STILL stuck in hand tool InDesign

   Stuck in hand tool... YES I read the existing thread... NO none of those fixes work. Adobe, PLEASE supply a REAL, PERMANENT fix.

   Running 2015 MacBook Pro Retina 15-inch, Mojave 10.14 2.8 GHz

   I have NO OTHER programs running. RESTARTING neither the app nor the computer helped. I can't perform ANY tasks in InDesign.

   8 votes

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8. Still not fixed—GREP search fails to find all the matching instances in long documents

   An Adobe Indesign CC 2019 (version 14.0.2) file has fewer than 15K characters. A return, followed by the text “ppp”, appears 27 times in the file. They can all be found using the “Text” version of find, searching for “^ppp”. However, using the “GREP” version of find, searching for “\rppp”, only the last one is found. (I am running MacOS Mojave, version 10.14.5 on a MaxBook Pro, retina, 15 inch, mid 2015).

   I followed the purported fix found at https://helpx.adobe.com/indesign/kb/search-issue-in-long-documents.html but with no success.

   Indesign files are invalid file types for attaching to this bug post; however I have a sample file illustrating this bug and am willing to send it along if it is wanted.

   An Adobe Indesign CC 2019 (version 14.0.2) file has fewer than 15K characters. A return, followed by the text “ppp”, appears 27 times in the file. They can all be found using the “Text” version of find, searching for “^ppp”. However, using the “GREP” version of find, searching for “\rppp”, only the last one is found. (I am running MacOS Mojave, version 10.14.5 on a MaxBook Pro, retina, 15 inch, mid 2015).

   I followed the purported fix found at https://helpx.adobe.com/indesign/kb/search-issue-in-long-documents.html but with no success.

   Indesign files are invalid file types for attaching to this bug post; however I have a… more

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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Upon thorough cleaning of App Preferences, the issue has got resolved.

   —
   Adobe InDesign team

9. Optical Kerning Indesign Plugin (missing)

   CC 2019. Mac OSX 10.14.6

   We have encountered a file corruption whereby we are now unable to open an indesign doc. We get the error message as shown in the screen shot however nobody in our office has this plugin. The operator who created the file cannot even open the file - we are lost as to what has happened to this file as nobody in the team has any additional plugins. We are running the latest version of CC.

   Has anybody else come across this issue as we cannot even search online for such a plugin - does it even exist? What has happened?

   Any help would be greatly appreciated. Currently we are re-building the file!

   CC 2019. Mac OSX 10.14.6

   We have encountered a file corruption whereby we are now unable to open an indesign doc. We get the error message as shown in the screen shot however nobody in our office has this plugin. The operator who created the file cannot even open the file - we are lost as to what has happened to this file as nobody in the team has any additional plugins. We are running the latest version of CC.

   Has anybody else come across this issue as we cannot even search online for such a plugin - does it… more

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10. InDesign 14.0.2 constant spinning beachball - especially on text related commands

    Working in InDesign 14.0.2 on High Sierra, (single computer home network) the programme is exceptionally slow - taking about 10 seconds (of beachballing) to select a line of copy. Clicking between objects takes 5-10 seconds also. This is happening on my Mac Book Pro and iMac, both running High Sierra - all other programmes are working normally. I have tried trashing my preferences and uninstalling etc, but nothing has improved the lagging issue. I have had to revert to the 2018 version to get my work done.

    2 votes

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11. Can't scroll Pages Window when Export dialogue box is up

    Can't scroll Pages Window when Export dialogue box is up

    When exporting certain pages from a large document it was handy being able to scroll through the pages window while the export dialogue was open. This was possible on pre CC indesign copies.
    Issue apparent using OSX Mojave 10.14.5 and Indesign CC 14.0.2

    2 votes

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12. Resized vectors not displaying properly in high quality display mode on drag

    14.0.2 x64 on Windows 10

    Steps:
    1. High Quality display mode (default settings)
    2. Place any EPS vector file.
    3. Attempt to resize it while holding ctrl-shift to maintain ratios.

    Expected result:
    The vector file, resized.

    Actual result:
    Grey box. I have to zoom in or out to get the screen to "refresh" and show the correct image.

    Similar issue happens with placed AI file. Very simple, clearly. Just a triangle. Made in the latest version of Illustrator.

    The Youtube button is an EPS.

    Related: If I use the option "Greek Vector Graphics on Drag" it performs correctly, only now I'm viewing a low res image momentarily where on a Mac I was not. It's a "fix" but it's not an acceptable solution to a feature that should work.

    14.0.2 x64 on Windows 10

    Steps:
    1. High Quality display mode (default settings)
    2. Place any EPS vector file.
    3. Attempt to resize it while holding ctrl-shift to maintain ratios.

    Expected result:
    The vector file, resized.

    Actual result:
    Grey box. I have to zoom in or out to get the screen to "refresh" and show the correct image.

    Similar issue happens with placed AI file. Very simple, clearly. Just a triangle. Made in the latest version of Illustrator.

    The Youtube button is an EPS.

    Related: If I use the option "Greek Vector Graphics on Drag" it performs correctly, only now… more

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    2 votes

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13. ID can't import multiple PDF (with multiple pages) into frames placed in master

    InDesign 14.0.2 french
    Windows 10 x64 Pro 1903 - 18362.239

    I need to import 148 PDF with 5 pages into each files.
    I prepare 5 frames into the A-master.
    CTRL+D from the 1st page to select my files.
    For the demo, I use 3 files.

    Only the second PDF is imported.
    All other PDF are visible in Links panel, but with no pages imported.

    If I do an the same import without frames on the A-master, I am able to place 5 pages per ID page. But it's longer, without the same scale, etc.

    Please check my video attached.
    I attach my 3 PDF of the demo.

    I've just test under 13.1.1: the bug is already there :-(
    Thanks to my users not to tell me...

    I also tried to do the same by duplicating my page with no frames on A-master but on the page itself: same result, only the second PDF is imported.

    If I choose 2 pages on each PDF, I got 2 PDF on 3. Better, but not enough (frames on page or A-master).

    Last test: import without advance options, so only 1st page is imported.
    It worked: I got the 3 first pages imported...

    Please help :)

    InDesign 14.0.2 french
    Windows 10 x64 Pro 1903 - 18362.239

    I need to import 148 PDF with 5 pages into each files.
    I prepare 5 frames into the A-master.
    CTRL+D from the 1st page to select my files.
    For the demo, I use 3 files.

    Only the second PDF is imported.
    All other PDF are visible in Links panel, but with no pages imported.

    If I do an the same import without frames on the A-master, I am able to place 5 pages per ID page. But it's longer, without the same scale, etc.

    Please check my video attached.
    I… more

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14. I have Adobe InDesign 14.0.2 x64, and my book chapters keep showing a spinning wheel when i try to make any change

    I have Adobe InDesign 14.0.2 x64, and my book chapters keep showing a spinning wheel when i try to make any change. Say I need to add one letter, after doing so the ball has to spin 10 times until i can do anything else. This is extremely time consuming and is wasting my time when I have to wait 2 minutes after any tiny change before I can make another. I have seen others posting issues about this over a year ago. All fixes people have suggested do nothing for me. Please help.
    In reading that it could be cross references causing the issue, i opened chapters to which my current chapter refers, and i still get the spinning ball, but not for as long.

    I have Adobe InDesign 14.0.2 x64, and my book chapters keep showing a spinning wheel when i try to make any change. Say I need to add one letter, after doing so the ball has to spin 10 times until i can do anything else. This is extremely time consuming and is wasting my time when I have to wait 2 minutes after any tiny change before I can make another. I have seen others posting issues about this over a year ago. All fixes people have suggested do nothing for me. Please help.
    In reading that it could be… more

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15. Relink to folder and filenames with accents doesn't work

    Relink to folder doesn't work for filenames with accents, it just doesn't find such files, but relinking every single file separately (very annoying) works.

    Adobe InDesign 14.0.2. x64, Win 10 Pro

    1 vote

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16. InDesign doesn't display files or any kind of Interface I can work with.

    InDesign doesn't display the files I want to work on.
    InDesign Version I use is 14.0.2
    Steps to reproduce:
    Open InDesign by clicking on the app icon or double click an InDesign file, none works.
    Expected result: To see the file I want to open and be able to work on it.
    Actual result: InDesign window seems hidden and doesn't display my file which means I can't edit it.
    I tried to clear preferences & cache but there's no InDesign file in the cache folder.

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    5 votes

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17. Indesign causes screen to enter a strobe flicker effect and no choice but to shut down

    Sometimes when I drag a text box to a different position the screen starts to flicker then goes crazy - like a strobe effect. It's applied to all software that's open and there is no choice but to have a frenzied time trying to shut down applications and saving work before the screen either goes completely blank or white. There is no choice but to restrt the imac.

    It happened around 5 times in the space of an hour and then won't happen for weeks.

    iMac - Intel Core i7 - 4 GHz - Memory 32 GB - AMD Radeon R9 M395 - Built-In Retina LCD 5120x2880 - InDesign 14.0.2

    Sometimes when I drag a text box to a different position the screen starts to flicker then goes crazy - like a strobe effect. It's applied to all software that's open and there is no choice but to have a frenzied time trying to shut down applications and saving work before the screen either goes completely blank or white. There is no choice but to restrt the imac.

    It happened around 5 times in the space of an hour and then won't happen for weeks.

    iMac - Intel Core i7 - 4 GHz - Memory 32 GB - AMD Radeon… more

    5 votes

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue has been fixed by upgrading to MacOS Catalina . Various Illustrator users have confirmed that on upgrading their macOS issue is fixed.
    (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38111224-illustrator-2019-gltches-out-video-card-in-macs-wi)

    Please comment on this thread, if this issue is fixed in Catalina (10.15.1)

18. Indd file size optimization

    The filesize of the .indd file increases with every new linked image and is not reset after deleting old images from the workspace.
    If you use the save as function and overwrite the file, the size of the .indd file is much smaller (like 190 MB before and 12 MB after).

    InDesign should clean up the file with every normal saving process !

    2 votes

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19. Printing seems to change a document

    When the only thing done is printing an InDesign document, the app acts if there were any changes made: when closing, it asks wheter to save the changes.
    This is very confusing, since it makes the user think something was changed by accident. Please make InDesign close the document without the save dialog, if nothing was changed.

    3 votes

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    Under Review  ·  amaarora responded

    Thanks for reporting the issue.
    We are reviewing it

20. InDesigns gives me random stuff when clicking on an option

    Recently, I'm in for a surprise when trying to use InDesign. I click on a certain option, and something random pops up, for example while typing this, I'm clicking on "Window > Pages", I'm getting redirected to Adobe website to buy InDesign (note, I already bought the license). Clicking again, redirected to another InDesign file, clicking another time, now I get my Table Style, basically I get everything except the Pages.

    It's always a surprise what I get and I don't know how to get rid of this issue once and for all. This is the case for every option. Sometimes something random happens, something nothing happens. All my tools seems to work normally, so there's that.

    This is the third time that it happened to me. Closing and reopening Indesign seems to work, although that's not really something that I want to do all the time, but it's necessary since this pretty much breaks the whole program.
    I don't know what causes this, leaving InDesign open for the night, maybe? I have no clue.

    I was working on some stuff for work yesterday, the InDesign files are stored on a server. However when going home, I didn't close the InDesign files, but I did get disconnected from the server, now I'm back at work connected with the server, InDesign still open. Not sure if this is relevant, I honestly wouldn't know why InDesign is acting so weird. If I had to give a timestamp on it, I would say it first happened a month ago? Might be little more or less.

    I've inserted a screenrecording. Sometimes nothing happens, sometimes I get something random (which seems to be most of the case from my experience).

    InDesign: 14.0.1

    Recently, I'm in for a surprise when trying to use InDesign. I click on a certain option, and something random pops up, for example while typing this, I'm clicking on "Window > Pages", I'm getting redirected to Adobe website to buy InDesign (note, I already bought the license). Clicking again, redirected to another InDesign file, clicking another time, now I get my Table Style, basically I get everything except the Pages.

    It's always a surprise what I get and I don't know how to get rid of this issue once and for all. This is the case for every option.… more

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    0 comments  ·  Performance/Usability  ·  Edit…  ·  Delete…  ·  Admin →
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