867 results found

1. Screen flickering - Screen turns black when moving objects.

   When i drag and drop a Textframe my Screen flickers black for a second - almost every damn time. This happens for me and most of my colleagues and it is horrible to work with.

   I feel like it got worse after installing the latest "Tablehead" fix that fixed the disapearing tableheads.

   Build 12.1.0.56
   OS X El Capitan 10.11.6
   iMac (Retina 4K, 21.5", 2015)
   3,3 GHz Intel Core i7
   16 GB 1867 MHz DDR3
   Intel Iris Pro Graphics 6200 1536 MB

   2nd Monior is a DELL U2414H, 23,5" at 1800p

   This is happening on quite a lot of machines in my Company and also for Persons i know using a 4K Retina iMac. and Really is a pain to work with. - It is NOT visible in a Screenrecording the only option would be to record a Video from my Smartphone if needed...

   Thanks!

   When i drag and drop a Textframe my Screen flickers black for a second - almost every damn time. This happens for me and most of my colleagues and it is horrible to work with.

   I feel like it got worse after installing the latest "Tablehead" fix that fixed the disapearing tableheads.

   Build 12.1.0.56
   OS X El Capitan 10.11.6
   iMac (Retina 4K, 21.5", 2015)
   3,3 GHz Intel Core i7
   16 GB 1867 MHz DDR3
   Intel Iris Pro Graphics 6200 1536 MB

   2nd Monior is a DELL U2414H, 23,5" at 1800p

   This is happening on quite a lot of machines in… more

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   35 votes

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   41 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The issue reported is at Apple’s end.
   Hence, Apple is recommending to update macOS to 10.15.x version in order to resolve this issue.

   Please update your macOS to Catalina. If you still face this issue in macOS 10.15 do add your comment in this thread.

   —
   Adobe InDesign team

2. InDesign is very slow

   The latest version is virtually unusable. If I select an image or text box on a layout I get a spinning wheel for 10 - 15 seconds. If I try to move something - spinning wheel 10-15 seconds. Try to save a document - spinning wheel 10-15 seconds. Previous versions did not behave this way on this same computer. No other applications behave this way.

   My Mac is a late 2012 model, 32Gb RAM, 2 SSD drives; one for the OS / Applications and one for the customer files. GeForce video card (came with the computer with 1Gb RAM.

   I have attached a Quicktime video of this behavior. The long pauses between seeing the cursor move are the times when the application has a spinning wheel. Then is works for a minute or two and starts all over again.

   Dozens of users in the forums are reporting this problem with this version.

   The latest version is virtually unusable. If I select an image or text box on a layout I get a spinning wheel for 10 - 15 seconds. If I try to move something - spinning wheel 10-15 seconds. Try to save a document - spinning wheel 10-15 seconds. Previous versions did not behave this way on this same computer. No other applications behave this way.

   My Mac is a late 2012 model, 32Gb RAM, 2 SSD drives; one for the OS / Applications and one for the customer files. GeForce video card (came with the computer with 1Gb RAM.

   I… more

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   102 votes

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   52 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

3. Locked text and image boxes

   Text and image boxes are locked to the page and can't be moved with the mouse, only with the arrow tools

   5 votes

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   4 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  ansjain responded

   Hi all,

   Can you please provide some more information to help in reproducing the issue at our end:
   - InDesign version
   - OS
   - Language
   - If document specific, please share a document with me
   - Starts happening after doing some particular steps, please let me know what all things you were performing before this issue happens

   Appreciate your help in reproducing this issue.

   Thanks
   -Anshul

4. Change to gap tool made it useless for measurement

   PRior to the latest update I could use the gap tool to hover between items and see in a moment the distance between them. Now the text color is so pale I can barely see it when hovering. Probably not an intentional change.

   4 votes

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We have made improvements to the readability aspect in the Control panel fields when using the Gap Tool in InDesign CC 2018. You will see a marked change as compared to InDesign CC 2017.
   Closing this thread as we are no more hearing from users about this issue.

   Thanks,
   Adobe InDesign team

5. InDesign interface has issues after exiting touch mode

   To replicate the bug, have at least two documents open.
   After using touch mode and then switching to normal (essentials), the status bar at the end of the current document (contains pages, etc.) will look a little rough. In the document that was not focused, the entire status bar background is missing. In addition, on that document the scrollbars disappear and flash while you scroll, which is a little disturbing for your eyes.

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   3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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6. Scrolling too slow

   Adobe needs to improve scrolling speed. When using the slider, InDesign can't keep up with it.

   8 votes

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   3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminPradeep Verma (Sr. Engineering Manager, Adobe InDesign) responded

   Which version of InDesign are you currently using and what is the operating system you are on? Does this happen in some specific cases or always for you?

7. Too slow to shut down

   If you've opened a document, InDesign is very slow to shut down.

   1 vote

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