Gemma

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  1. 2 votes
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    Gemma commented  · 

    I agree that once a group is moved it should then forget the original layers, or at least have preference to toggle on whether it does so or not.

    Just lately, in the last update or so (CC 2019), I've noticed that if I group several objects on one single layer, then move that group to another layer and ungroup them, they will all return to the original layer. It can't be an intended consequence that ungrouping returns objects to a different layer even if they were all part of the same layer in the first place?

    I wasn't previously aware of this feature but I've had to look it up to turn it off. Googling suggests it's been around since at least 2014, was it that I've never had it turned on and one of the latest updates now turns it on by default? Or has it always been on and now it's not working as expected/been "improved"?

  2. 2 votes
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    1 comment  ·  Adobe InDesign: Bugs » PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
    Gemma supported this idea  · 
    Gemma commented  · 

    Further to this post, the interactive PDF I thought was working ok is now no longer exporting with all the functions which have worked on previous exports but have stopped working as the document has been worked on. There is a button which should have the following actions:

    Roll over: Show hidden button
    Roll off: Hide hidden button
    On release or tap: Got o URL

    Go to URL works. The appearance changes for Rollover and Click. The Show/Hide hidden button on Roll on/off doesn't. Opening it in Acrobat the hidden button is there, but the trigger events have not been included in the trigger button, only Go to URL is listed under Actions. I have to add the events to each button in Acrobat to make them work.

    Gemma shared this idea  · 
  3. 4 votes
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    2 comments  ·  Adobe InDesign: Bugs » PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
    Gemma commented  · 

    This does waste hours, previewed early on and spent a ridiculous amount of time assuming my files weren't set up correctly when it was InDesign the whole time.

    Gemma supported this idea  · 
  4. 22 votes
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    25 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

    Gemma supported this idea  · 
  5. 13 votes
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    8 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Gemma commented  · 

    Same issue. I find quitting and restarting InDesign is never enough to bring them back/make them expand, always end up completely restarting my computer.

    Gemma supported this idea  · 
  6. 45 votes
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    6 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread…

    Gemma supported this idea  · 
  7. 7 votes
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    2 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Gemma supported this idea  · 
    Gemma commented  · 

    I've found quite dramatic examples of this happening. I can make changes to text and images in Normal View, then I switch to Preview and it is displaying the older layout/text of the page.

    Sometimes this happens instantaneously but more more worryingly I have scrolled through a document and seen elements revert back to how they looked days again before several rounds of amends, except they aren't really there, they're just like ghost elements that when clicked on eventually refresh to what they should be. I don't even understand how the files are retaining such old previews of the pages.

  8. 3 votes
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    6 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Gemma commented  · 

    I'm also crashing when trying to delete hyperlinks. The file is an update of a report so the original was created in an older version of InDesign now saved in 2018. Not having issues with URLs but the contents of the report had links to pages within the document which are now wrong. Initially I was just going to delete them all and start again but it crashed several times. I've narrowed it down to 4 I can't delete without crashing, also can't delete the text box they're in without crashing. I seem to be able to update them to the correct pages but not over keen on leaving something I know can crash the document in there.

  9. 87 votes
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    45 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Fix of the issue is now available in InDesign’s latest November’17 update.
    Please upgrade to the latest version InDesign CC 13.0.1 for the fix.

    If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

    Gemma supported this idea  · 

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