260 results found

1. Scrolling too slow

   Adobe needs to improve scrolling speed. When using the slider, InDesign can't keep up with it.

   8 votes

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   3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminPradeep Verma (Admin, Adobe InDesign) responded

   Which version of InDesign are you currently using and what is the operating system you are on? Does this happen in some specific cases or always for you?

2. Color Picker causes InDesign to Crash

   Every time I try to use the eyedrop Color Picker tool in InDesign it causes InDesign to crash and close. It will not allow me to drag the eyedropper to pick up a color, and if I try to drag the eyedropper it makes the color box freeze to where I cannot click "Ok" or "Cancel" and I need to press the "Esc" button on my keyboard to get out of the color box. Shortly after closing the color box, InDesign will crash and close. I have tried updating InDesign to the newest version, turning on/off my computer multiple times, sending crash reports every time the issue happens, creating a new file in InDesign, closing all other applications. When I look at the activity monitor on my Mac, it says InDesign is using 99%-101% CPU. I have a new (purchased 09/2022) MacBook M1 Pro with 16GB of memory, 500GB Flash Storage (494 GB available) Version 12.6 Monterey.

   1. Adobe InDesign 2023 Version 18.1

   2. Steps to Reproduce this issue: Every time I try to click the eyedropper tool to change the color of either text, a line, or a background box it will cause InDesign to crash. I created a new InDesign file to see if the issue will persist in a separate file and it crashed in the new file as well.

   3. Expected Result: I expect to click and drag the eyedropper tool to a part of a photo that has been placed in InDesign to capture the color to use for either text, a line, or a box.

   4. Actual Results: The color box freezes to where I cannot click "Ok" or "Cancel", then InDesign will crash and close on its own and ask if I want to send a crash report. I always say yes to sending a crash report.

   Every time I try to use the eyedrop Color Picker tool in InDesign it causes InDesign to crash and close. It will not allow me to drag the eyedropper to pick up a color, and if I try to drag the eyedropper it makes the color box freeze to where I cannot click "Ok" or "Cancel" and I need to press the "Esc" button on my keyboard to get out of the color box. Shortly after closing the color box, InDesign will crash and close. I have tried updating InDesign to the newest version, turning on/off my computer multiple times,… more

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   If you are still seeing this crash happening in InDesign, please do the following:

   1. do a screen recording
   2. attach a test file
   3. mention the OS version, InDesign version.

   Put the screen recording and test file in a shared drive and share the location of the same with us.

   
   

   Thanks,

   Adobe InDesign team

   
   

   
   

3. Online Published Documents show a blank screen after clicking PDF download button.

   Online Published Documents show a blank screen after clicking PDF download button. Mac Safari & Chrome, Windows 10 & Chrome.

   https://indd.adobe.com/view/023d4ab5-2ffd-4a9c-9b15-cc64ef1d4c27

   7 votes

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   10 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

   1. Does it happen with the latest InDesign version 14.0.1 ?
   2. Is it document specific or happens with all the documents with PDF download capability ?
   3. Which type of accounts are you using : Paid or Trial or something else ?
   4. Please specify your Platform, OS version and Browser information

   A short video depicting the issue will be very helpful

4. Hyperlinks not detected

   The "Convert URLs to Hyperlinks" function in the hyperlinks panel is not working properly in CC 2018. Not all the links are detected. There doesn’t seem to be any logic in which links are detected and which are not, it seems very random.

   7 votes

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   7 comments  ·  Others  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,

   I tried out with various hyperlinks and the function is working fine for me.

   Please try it out with the latest release and even then if you encountering the same issue,
   please provide sample documents with which you are facing the issue or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link.

   Please do mention your machine configuration like OS, Locale.

   You can also send files/links directly to paawasth@adobe.com

   Thanks & Regards
   Payal Awasthi (InDesign Team)

5. Indesign CC 2017 does not accept color management

   Hello!
   I work on Mac with high Sierra 10.13.2 with adobe CC 2015, 2017 and 2018.
   I have been working with Adobe for 25 years and therefore know the subject color management settings & synchronization.
   In Photoshop I have a color set made up of ECI RGB and ISOcoated v2 and other parameters such as rel.fartric with TK, etc.

   Then I synced with the bridge the suite on this set. Photoshop and AI do not accept this set but InDesign does. The error message comes:

   "Some parameters of the color settings file could not be used. The default values ​​are used."

   I have created a new color set from Indesign with eciRGB v2 and ISOctd v2 and get the same problem as prescribed.

   Have already tried everything, even the whole Adobe cc package uninstalled and reinstalled again.
   It did not help. In the 2015er and 2018er version, the indesign color management works flawlessly. Only with the 2017er version hooks it. If you create a new document after restarting the program, it will always be created with sRGB IEC61966-2.1 and Coated Fogra39 (ISO 12647-2: 2004). Only when you go into the color settings, and unchanged with ok confirmed (the settings are all right in there with eci rgb and isocoated) created indesign the new documents with the eci rgb and isocoated v2 profiles. I will despair soon !!!
   There are no umlauts in the name in it. Have also tried several times to reset the profiles and save again. Then the error message always comes as described by clemens. Although it saves the file in the Setting folder, it does so in conjunction with the complete path.

   The file that Indesign stores as a color settings file is as follows:
   / Users / username / Library / Application Support / Adobe / Color / Settings / Test.csf
   (this long line is the filename !!!)

   The file was saved in the Settings directory under:
   / Users / username / Library / Application Support / Adobe / Color / Settings

   As already explained, the correct information under the color setting is in it, but after a restart of the program only active when you call color settings and again confirmed with OK. And only in Indesign 2017!
   If you open a new page right after the restart, ID will include the profiles sRGB IEC61966-2.1 and Coated Fogra39 (ISO 12647-2: 2004).
   When opening existing files, no message box appears on "Deviation from profile or policy".

   I have still tried the folder writing rights repaired or re-adjusted

   In addition, I have the plate still run on the first aid in the hard disk utility.
   Unfortunately, the error still exists.

   What I have to say about this problem is that this error exists in three workplaces.

   I think it's a bug in Indesign.
   Have already discovered 3 or 4 cases on the net, but also with older Indesign versions,
   but all with the same mistake. Unfortunately, there was nowhere a solution for it.

   Hello!
   I work on Mac with high Sierra 10.13.2 with adobe CC 2015, 2017 and 2018.
   I have been working with Adobe for 25 years and therefore know the subject color management settings & synchronization.
   In Photoshop I have a color set made up of ECI RGB and ISOcoated v2 and other parameters such as rel.fartric with TK, etc.

   Then I synced with the bridge the suite on this set. Photoshop and AI do not accept this set but InDesign does. The error message comes:

   "Some parameters of the color settings file could not be used. The default values ​​are… more

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   7 votes

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   4 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

   1. Does it happen with the latest InDesign version 14.0.1 ?
   2. Is it document specific or happens with all the documents?
   3. Does it happen when you switch between Adobe applications in a specific order ?
   4. Please specify your Platform, OS version and InDesign version.

   A short video depicting the issue will be very helpful.

6. Command + option + drag no longer copies text box

   Have used this feature for 20 years and now the double arrow indicating that a box is being copied shows up, but the text box is not actually copied--the box just moves.

   7 votes

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   1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   This is working as it should – that is, duplicating the selected object.

   Please update to the latest available version of InDesign (13.1) via Creative Cloud application. Before launching InDesign, delete the Application Preferences and Caches to ensure that any corrupt preferences are not causing this issue to happen.

   Please let us know if you still experience this issue.

   Thanks,
   Adobe InDesign team

7. Locked text and image boxes

   Text and image boxes are locked to the page and can't be moved with the mouse, only with the arrow tools

   7 votes

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   4 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  Adminansjain (Admin, Adobe InDesign) responded

   Hi all,

   Can you please provide some more information to help in reproducing the issue at our end:
   - InDesign version
   - OS
   - Language
   - If document specific, please share a document with me
   - Starts happening after doing some particular steps, please let me know what all things you were performing before this issue happens

   Appreciate your help in reproducing this issue.

   Thanks
   -Anshul

8. [ID-4260604] InDesign with Typeface app is going in Protective Shutdown on document close

   Customer Scenario1

   Brand new Indesign 20.2: open any document, change nothing in it and close it. Indesign gives a warning and then crashes.
   MacOS 15.3.1 (24D70), Macstudio M2, I have reset all personal prefs, I am using Typeface app. This didn't happen with 20.1

   Customer Scenario2

   Doing a data merging of a .CSV file.

   Result

   InDesign is going in Protective Shutdown for few scenarios

   Workaround

   • Deactivate the Typeface app and continue to work with InDesign v20.2.0.36
   • Rolling back to InDesign 20.1.0.71 to continue to work with the Typeface app

   • 

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

9. Major Preview Glitch

   I'm having a major glitch with preview screen mode in InDesign. When you toggle it on multiple elements on the page disappear, and this is happening on most documents and has only started within the last few days since the the last update. This is a major glitch when working on clients work when tings just start disappearing and not knowing if that is how it will print etc. I have uploaded a before and after image to show what disappears.

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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   We would like to investigate this issue.

   Could you share this document with us?
   If yes, please put the packaged document at a shared location (like Dropbox, etc.) and send us the link at sharewithid@adobe.com

   —
   InDesign team

10. "Shin Dot" and "sin Dot" does not work

    On Mac, InDesign version 15.1.1 - typing the Unicode character "Shin Dot" and "sin Dot" does not work with the keyboard, only with the glyphs panel

    6 votes

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    4 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Did it work in previous versions of InDesign? Or only started happening after InDesign 15.1.1?

    Which font are you using?

    -InDesign Team

11. InDesign Is Still Unusably Slow

    Despite this forum being filled with "solved" reports of InDesign being unusably slow, it remains so.
    I am editing a 4 page document that is almost all text, and yet I get the spinning ball after each and every keystroke. It can take 5-10 seconds just to complete typing a word, and heaven help me if I make a mistake and need to backspace.

    I just updated InDesign this morning so I am on 14.0.2. I'm running Windows 10 1903. The machine is an MSI laptop with an i7 processor and 12GB of RAM.

    I have attempted to edit the file with no other programs open and I get the same (lack of) results. But it's worth noting of course that "don't have anything else open" is hardly a realistic workflow for any modern user.

    Despite this forum being filled with "solved" reports of InDesign being unusably slow, it remains so.
    I am editing a 4 page document that is almost all text, and yet I get the spinning ball after each and every keystroke. It can take 5-10 seconds just to complete typing a word, and heaven help me if I make a mistake and need to backspace.

    I just updated InDesign this morning so I am on 14.0.2. I'm running Windows 10 1903. The machine is an MSI laptop with an i7 processor and 12GB of RAM.

    I have attempted to edit the… more

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    Need More Info  ·  amaarora responded

    Hi,
    Thanks for creating the thread.
    Please can you mail me a sample document with which i can reproduce the issue at amaarora@adobe.com?

    Thanks

12. InDesign CC 2019 - font error issues with PDFs

    When latest InDesign CC 2019 creates a PDF using certain fonts, an error message appears when opening PDF in Acrobat Pro DC: "Cannot extract the embedded font 'JLUSWO+fontname'. Some characters may not display or print correctly."

    Never had this issue with previous InDesign versions. The same PDF opens, views and prints perfectly in Preview. Creating PDFs by other applications with the same font are fine.

    HELP!

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    7 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Adobe InDesign Team

13. Can't scroll through pages in presentation mode

    2017.1 Release, 12.1.0.56 Build
    macOS Sierra version 10.12.6

    When I go to the presentation mode, I am not able to scroll through the pages. Whether i use the trackpad, arrow keys, or change the keyboard shortcuts.

    6 votes

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    Need More Info  ·  Abhinav Kaushik responded

    Hello All,
    There has to be a scenario in which the scrolling of the document is not working in presentation mode because, otherwise it is not reproducible at our end.
    I can observe that, pages do not scroll while making a vertical gesture on the mouse, but through other methods such as, click, arrow key pages can be scrolled easily.

    Are you able to scroll using clicks and arrow keys?
    Is it the case that, the issue is intermittent or only happens in a specific scenario?
    Also, let us know your machine details such its configuration, OS version and Id version

    This can help us to get to the bottom of the issue

    Thanks,
    Abhinav

14. PDF Workflow shows syntax error in exported PDF Version 18.5

    I read that there was some Problems with PDF export since InDesign version 18.4. And i want to report that there are still issues with the latest version 18.5. Our Workflow reports syntax error in pdf and aborts procession. Its a full stop, no detailed error messages were shown. The only solution for us is to place the PDF again in older InDesign (17.4) and export a PDF from there.

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    Need More Info  ·  4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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15. PDF Comments Unmapped / Adobe Indesign 2020, 15.0.1 (latest issue)

    1. Adobe Indesign 2020, 15.0.1 (latest issue, updated)
    2. Several files opened and attempted to edit with PDF markups. Have checked the PDF file in acrobat and correct.
    3. Comments should be mapped to identical document but are not.
    4. Most, if not all comments are unmapped (latest document completely unmapped - 50!!).

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    5 comments  ·  PDF Comments  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Please elaborate on the issue you are experiencing, giving concrete steps and examples to help us understand this better.

    —
    Adobe InDesign team

16. InDesign crashes when changing paragraph style with Typefi Designer 8.7.3 (14)

    Every time I change the paragraph style on my document, indesign crashes.

    5 votes

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    8 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2023(v18.2.1.455) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    As per the information provided by other customers, the issue might be related to Typefi Designer 8.7.3 (14).

    —
    Adobe InDesign Team

17. Black swatch in cell diagonal line is not overprint

    In Table and Cells, stroke color default swatch is [Black]. In this case, overprinting is set even if the overprint check box is off.
    However, the diagonal line does not set the overprint even if [Black] swatch is applied.
    This is not set unless the check box is checked, so it must be the same as stroke because it behaves differently from stroke.

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    2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Could you share more details about this issue, like screenshots, test files, etc.?
    Send them to sharewithID@adobe.com

    —
    Adobe InDesign team

18. indesign cursor lag

    My cursor is lagging while passing over portions of the Layers Panel specifically.
    I'm working on a Macbook Pro, with a BenQ GW2765 external monitor.
    The issue only happens while InDesign is on the external monitor, and it works fine while on the macbook pro.
    I've attached a video sample of the issue in action.

    • 

    5 votes

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    2 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We have identified that this occurs when you connect your Macbook Pro with an external monitor using the older, obsolete Apple adapter.

    On using the newer, updated model of the Apple adapter, this issue does not occur. Many of our users have confirmed this.

    Please share what hardware you’re using to connect the external monitor to your MBP.

    —
    Adobe InDesign team

19. Indesign causes screen to enter a strobe flicker effect and no choice but to shut down

    Sometimes when I drag a text box to a different position the screen starts to flicker then goes crazy - like a strobe effect. It's applied to all software that's open and there is no choice but to have a frenzied time trying to shut down applications and saving work before the screen either goes completely blank or white. There is no choice but to restrt the imac.

    It happened around 5 times in the space of an hour and then won't happen for weeks.

    iMac - Intel Core i7 - 4 GHz - Memory 32 GB - AMD Radeon R9 M395 - Built-In Retina LCD 5120x2880 - InDesign 14.0.2

    Sometimes when I drag a text box to a different position the screen starts to flicker then goes crazy - like a strobe effect. It's applied to all software that's open and there is no choice but to have a frenzied time trying to shut down applications and saving work before the screen either goes completely blank or white. There is no choice but to restrt the imac.

    It happened around 5 times in the space of an hour and then won't happen for weeks.

    iMac - Intel Core i7 - 4 GHz - Memory 32 GB - AMD Radeon… more

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    6 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue has been fixed by upgrading to MacOS Catalina . Various Illustrator users have confirmed that on upgrading their macOS issue is fixed.
    (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38111224-illustrator-2019-gltches-out-video-card-in-macs-wi)

    Please comment on this thread, if this issue is fixed in Catalina (10.15.1)

20. Master Page

    When setting up multiple 2 page spread master pages, there is an issue with graphics overlapping onto other master pages when 'Facing Pages' is switched on.

    For example - Master Page A is blank, and Master Page B has a green box along the top of the page.

    When the Master Page A is placed next to a Master Page B, the green box graphic spreads onto Master Page A as well.

    Please see the attached screen shots for clearer explanation.

    Thanks

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    3 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We have released InDesign CC2019.0.2 with lot of bug fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face this issue even after updating, please provide more information to santalwa@adobe.com –
    • Reproducible Steps – What were you doing when you encountered the issue in InDesign?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?

    Adobe InDesign Team