6980 results found

1. CC Libraries does not connect to stock
   2 votes

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   0 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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2. InDesign very slow after update to 16.0 (x64), especially data merge

   Opening the app takes well over half a minute, used to be within 5 sec. Closing with save can take over a minute for a single master page with three variable placeholders. The app feels sluggish to use and there is a visible delay after performing any action, ranging between a fraction of a second and a few seconds.

   This last one has always been the case, but after update it is even worse: exporting a PDF using data merge renders the machine unusable. Mouse cursor moves with visible skips and lengthy delay between those skips, regardless of complexity of the job. Any action takes forever to perform. It is especially egregious with variable images, but even tiny static PDF backgrounds placed on master pages will cause the same issue. This has always been bad, but never this bad prior to 16.0.

   No third party plugins are installed, some files are accessed via the local network, but the connectivity is fast and should under no circumstances be a bottleneck - we work with multiple image processing tools and only Creative Cloud causes grief.

   CPU is a AMD Ryzen 5 3600 6-Core, 3.6 Ghz, 16 GB of RAM. And none of the system resources are being used to the fullest during rendering (snippet attached) - there is literally no valid justification for the operating system being rendered unusable.

   Opening the app takes well over half a minute, used to be within 5 sec. Closing with save can take over a minute for a single master page with three variable placeholders. The app feels sluggish to use and there is a visible delay after performing any action, ranging between a fraction of a second and a few seconds.

   This last one has always been the case, but after update it is even worse: exporting a PDF using data merge renders the machine unusable. Mouse cursor moves with visible skips and lengthy delay between those skips, regardless of complexity of… more

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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3. CC Libraries not connected to adobe-stock
   2 votes

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   0 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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4. Adobe color theme - my theme

   unable to load or add themes, keeps asking to log in when im already logged in.

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   0 comments  ·  Colors/Swatches  ·  Edit…  ·  Delete…  ·  Admin →
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5. I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document tryin

   I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document trying work out some kinks in the button operations and animation timing.

   Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

   Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service.

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   0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
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6. Having problems naming alternate layouts within the pages panel since update to Big Sur

   Problems started after updating to MacOS Big Sur
   Indesign 2021 - (2020 same problem)

   I can't rename the alternate layouts in the PAGES panel when the panel is docked. If the panel is floating free, there is no problem.
   I never had this issue before, it al started after updating to Mac OS Big Sur.

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   8 votes

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   5 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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7. Preflight panel Overset text not showing page number

   SEE ALSO
   Preflight panel Overset text not identifying page number

   For a couple different files, I got an error message in the Preflight panel, indicating the presence of Overset text, but NO page number. In both files, it said it was an issue with footnotes, but not where. One of the suggested fixes is to allow Split Footnotes, but that option is already checked.

   julietw99713499_0-1606320681951.png

   After a lot of sleuthing, we eventually found the error. In one of the two files there were multiple errors in multiple locations. The entire footnote had vanished. The footnote reference was still there, but all of the text of the note had disappeared.

   julietw99713499_2-1606321000183.png

   As you can see, I had previously lengthened the page to make room for the footnote text at the bottom of the page. But then the program decided, nope, not enough room for that after all, and made the entire footnote disappear.

   When I lengthened the page by 0p1, Poof! the footnote text magically reappeared. If I shortened it by that 0p1 again, the footnote text stayed in place.

   1. Why does it suddenly decide the page is too short, when it was not too short before or after that time?

   2. Why has the Preflight panel gotten less smart than it used to be and can no longer identify the location of the error?

   I upgraded to version 16.0 and got the same results.

   Windows PC, 64-bit, shown here is 15.1.2, but as noted, after I upgraded to version 16.0, the Preflight panel didn't get any smarter.

   SEE ALSO
   Preflight panel Overset text not identifying page number

   For a couple different files, I got an error message in the Preflight panel, indicating the presence of Overset text, but NO page number. In both files, it said it was an issue with footnotes, but not where. One of the suggested fixes is to allow Split Footnotes, but that option is already checked.

   julietw99713499_0-1606320681951.png

   After a lot of sleuthing, we eventually found the error. In one of the two files there were multiple errors in multiple locations. The entire footnote had vanished. The footnote reference was still there, but… more

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8. Logging me out repeatedly while I'm working
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   0 comments  ·  InDesign Server (IDS)  ·  Edit…  ·  Delete…  ·  Admin →
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9. Exporting documents goes very slow

   1. Version 2021 16.0

   When i need to export a document for print, it takes a very long time. This was not the case with previous versions. Sometimes the system also crashes when exporting.

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   0 comments  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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10. Permission issue when opening first time from OSX server

    Permission issue when opening first time from OSX server.
    When opening Indesign file from OSX server, it gives error message: "Cannot open the document ”Xxxx: Xxxxx: Xxxxxx: Xxxxx: Xxxxxxx.indd”. You may not have permission or the document may be open already." When trying again, the file open normally. File is not open already, permissions are ok. Other versions of InDesign opens file ok. Indesign CC2020 / macOS Big Sur 11.0.1.

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    1 vote

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11. Activating Font

    My Indesign will randomly start trying to activate source sans pro fonts and will not ever finish activating. I can't cancel it, I can't go online to adobe fonts and decative and then active because it says there is a conflict. Because it's syncing it won't export any of my files until it's done ... and it's never done. The only way I get it to work is to force quit Indesign and it will work until it randomly starts trying to activate it again and the cycle repeats.

    5 votes

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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12. When relinking images, skip button does not work.

    When relinking images, skip button does not work. In fact, it does nothing. InDesign 16.0.2 / macOS 10.15.7.

    To reproduce, select links (missing or present, no difference) in the links panel, click relink then click skip...

    2 votes

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    1 comment  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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13. Changing text color with properties panel.

    This is about changing the text color of a selected text field through the properties panel.

    Current behaviour:
    When a text field is selected the properties panel shows just the color of the box not the text. To change the text color a number of clicks through two submenus are necessary.

    Suggested behaviour:
    Text and box color are displayed directly in the properties panel.

    Thanks!

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    0 comments  ·  Colors/Swatches  ·  Edit…  ·  Delete…  ·  Admin →
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14. Order of charakters change by performing a charakter style

    I made a charakter style for italics. When I apply this charakter style the order of the charakters change in reverse order. See the two screenshots below.

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    0 comments  ·  Styles  ·  Edit…  ·  Delete…  ·  Admin →
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15. Unable to kill find missing fonts background process

    If the preferences setting to automatically find missing fonts is set, there are three major issues:

    1/ The background process never times out,
    2/ The background process severely degrades InDesign performance for everything else, and
    3/ There is no way to manually kill that background process. If we could, then issues 1 and 2 would not be such problems. If the fonts aren't found, or the internet connection is hinky, or if the Adobe servers are under heavy load or having other issues, we could just kill that background process and then either try again later or design an workaround without those missing fonts.

    The ability to kill this background process is a glaring design gap. We should be able to kill it, or at least disable it for a document (like we can disable automatic preflight).

    If the preferences setting to automatically find missing fonts is set, there are three major issues:

    1/ The background process never times out,
    2/ The background process severely degrades InDesign performance for everything else, and
    3/ There is no way to manually kill that background process. If we could, then issues 1 and 2 would not be such problems. If the fonts aren't found, or the internet connection is hinky, or if the Adobe servers are under heavy load or having other issues, we could just kill that background process and then either try again later or design an workaround… more

    7 votes

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    1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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16. Search option is not working on EPUB fixed Layout

    I have found a problematic bug for .epub files exported from InDesign and opened in Adobe Digital Editions. The fixed layout epub file is not searchable.

    To note, an epub file exported from InDesign and marked as re-flowable does work.

    This is a SIGNIFICANT issue for me and here's why. I have a 700 page interactive book (includes embedded hyperlinks, videos, audio files) that needs to be distributed and opened by the general population and searchable.

    1) The design of the book is formatted per page and needs to remain as laid out in InDesign. This means we can NOT use the re-flowable option.

    2) For years, we've exported as INTERACTIVE PDF. This allowed users to open with the FREE Adobe Reader and enjoy all the embedded media and search. However, as an exported pdf format, Adobe Acrobat uses flash to play video and audio rather than a different means and as I'm told, due to the removal of flash, Adobe Reader will no longer allow for interactive pdfs to have audio and video controls. So that makes a PDF format not usable for this project. (infuriating!)

    3) Next Option: Publish to Online. However, this option does not allow for search and does not include password protection. Again, making this exported format not usable for my client.

    4) Next option: .Epub. On my mac, the same mac that creates the Indesign file, within Adobe Editions, the epub file works as expected. However, it does not work on any PC that we've tested. The fixed-format has an error and is not searchable and on some computers, the epub file will NOT even open in Adobe Digital Editions. Again, making this exported .epub file format unusable.

    IMPORTANT: Where does this leave me? What format can I use and distribute from InDesign?

    This seems LIKE A HUGE ISSUE for ADOBE and is very detrimental to my professional work.

    I've been told that Adobe Digital Editions is an end-of-life product and no longer has support. What application is InDesign exporting epub files to work in then? What other viewing options does my client have?

    Please help!

    I have found a problematic bug for .epub files exported from InDesign and opened in Adobe Digital Editions. The fixed layout epub file is not searchable.

    To note, an epub file exported from InDesign and marked as re-flowable does work.

    This is a SIGNIFICANT issue for me and here's why. I have a 700 page interactive book (includes embedded hyperlinks, videos, audio files) that needs to be distributed and opened by the general population and searchable.

    1) The design of the book is formatted per page and needs to remain as laid out in InDesign. This means we can NOT… more

    1 vote

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    0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
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17. pdf comments panel (minor UI bug)

    Mouseover on the "show comments"-button shows some kind of internal localization reference.

    See attached imaged...

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    0 comments  ·  UI/UI Scaling  ·  Edit…  ·  Delete…  ·  Admin →
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18. Share for Review – Filename for the reviewer

    I am loving this relatively new feature, but struggling to get full buy in from my reviewers because the filename displayed in their email notification is an Adobe generated random name and not the name of the actually file you are sharing. How can you make sure that the review filename is the same as the name of the actual Indesign document?

    The attached is an example of 3 such emails.

    I don't understand why the filename is not replicated.
    ( I know that S4R saves the review PDF in the Artifacts folder – if I force change that, will it work? /although that seems very clunky)

    I am hoping someone out there can help
    (Most of our company Macs are running Sierra and we are on a variety of ID 15.1.1 & 15.1.2)

    I am loving this relatively new feature, but struggling to get full buy in from my reviewers because the filename displayed in their email notification is an Adobe generated random name and not the name of the actually file you are sharing. How can you make sure that the review filename is the same as the name of the actual Indesign document?

    The attached is an example of 3 such emails.

    I don't understand why the filename is not replicated.
    ( I know that S4R saves the review PDF in the Artifacts folder – if I force change that, will… more

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    1 comment  ·  Share for Review  ·  Delete…  ·  Admin →
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19. Images error for Khmer, Lao, Thai

    There is an error in InDesign CC 2021 v16.0
    Error in image location for Khmer, Lao, Thai icons.
    Please refer to the following URL for reference materials.
    https://drive.google.com/drive/folders/1OgwMwY8oHB1yOfO6cYgnPabO1ft9RC3R?usp=sharing

    Myanmar Unicode has similar errors.
    Please also check the URL below.
    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/41076298-font-errors-of-southeast-asian-languages-such-as-m

    hank you very much.

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    0 comments  ·  Graphics/Images/Assets  ·  Edit…  ·  Delete…  ·  Admin →
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20. Creative Cloud hijacks my entire computer - slow to the point of unworkable

    I see this issue so HUGE in forums everywhere and find it frustrating with the support team coming up with lame answers every time, mostly blaming the user and with micro solutions that are temporary. These issues are known issues and keep coming back. Support close the tickets too readily and we can't re-open those cases to demonstrate how this is unresolved.

    I've tried every remedy including:

    • Uninstall Creative Cloud and all apps and reinstall
    • Many times 'Repaired' - pretty much every restart it needs 'repairing'
    • Used the cleaner tool
    • Cleaned specific cache as instructed
    • Made a second user to ensure it wasn't any preferences or cache issues
    • Watch the activity monitor and close everything else to work
    • Had support help and even up to engineers with no luck
    • Rolling back to 2018 version

    Creative Cloud and using InDesign seems to take up to 2-3G of my RAM to operate which seems ridiculous and taxes the computer too much. That's nearly 50% of the computer's RAM which doesn't seem right. At times I see that I only have 39MB left in RAM and that causes the whole thing to go slow.

    I don't really keep anything on the computer and run external drives so that the main computer is not taxed. Still is slow because Creative Cloud is hijacking my 'virtual memory' apparently. I clean regularly and now have to optimise as I work to make it speed up using CleanMyMac.

    Now there is a new update to InDesign v16.0 and it is not compatible with High Sierra but says I need 10.14 or later. I'm very concerned about updating to Mojave as it seems that it will only increase the amount of RAM being used and make the computer unworkable. I can't upgrade the RAM at the moment, and I do need InDesign to earn my living. I've timed some days that I lose collectively hours of lost time with this slowness and crashing - it is beyond frustrating and been putting up with it for over a year since the 2019/2020 upgrades.

    It really isn't OK that this isn't addressed by Adobe. There are bugs in the code and the cloud based system is too taxing on the RAM. Surely the old way of installing some software on the machine was more manageable.

    Is there any way to reduce the tax on the RAM please?

    Current computer: Mac OS10.13.6, Retina 4K, processor 3GHz Intel Core i5, Memory 8GB 2400 MHz DDR4, Mac HD, Graphics: Radeon Pro 555 2048 MB

    Model Name: iMac
    Model Identifier: iMac18,2
    Processor Name: Intel Core i5
    Processor Speed: 3 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 8 GB
    Boot ROM Version: 166.0.0.0.0
    SMC Version (system): 2.40f0

    I see this issue so HUGE in forums everywhere and find it frustrating with the support team coming up with lame answers every time, mostly blaming the user and with micro solutions that are temporary. These issues are known issues and keep coming back. Support close the tickets too readily and we can't re-open those cases to demonstrate how this is unresolved.

    I've tried every remedy including:

    • Uninstall Creative Cloud and all apps and reinstall
    • Many times 'Repaired' - pretty much every restart it needs 'repairing'
    • Used the cleaner tool
    • Cleaned specific cache as instructed
    • Made a second user to… more

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