[ID-4272090]Blank Save As dialog is displayed
When I hit File > Save, it's like the Save box won't "charge". I don't have this issue with the previous version 20.5
Charlotte
shared this idea
Thank you for contacting us and bringing the issue in the latest release of Adobe InDesign to our attention. We sincerely regret the inconvenience this has caused and fully understand how disruptive such interruptions can be to your workflow.
Our preliminary analysis indicates that this issue may be an isolated scenario. We have identified a workaround that can help resolve the issue.
Please rename the following folders:
– Rename the CEP folder to CEP.old from:
• macOS: /Library/Application Support/Adobe
• Windows: C:\Program Files (x86)\Common Files\Adobe
If that doesn't help, rename the UXP folder to UXP.old from:
• macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe
• Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe
Once done, relaunch InDesign and check again.
—
Adobe InDesign Team
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Noah Simon commented
I just opened Adobe Indesign 2026. When I hit file>save the save dialog is completely blank. I can't save a file! I'm on a MacBook Pro running Ventura 13.2.1
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Patricia Mayfield
commented
InDesign 2026 21.0 Save As Not Loading - when clicking save or save as an empty dialogue box appears and does not let the user save a document. Save a copy still functions correctly. Opening a document still functions correctly. GPU acceleration disabled.
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Upendra
commented
Hi Melanie,
Thanks for reaching out. Could you please confirm which version of operating system you're using? Also, let me know if this happens with a specific file or with all files you try to save.
Please try below mentioned steps to fix out the issue.
First, try going to Preferences -> File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.If the issue continues, please rename the following folders:
– Rename the CEP folder to CEP.old from:
• macOS: /Library/Application Support/Adobe
• Windows: C:\Program Files (x86)\Common Files\AdobeIf that doesn't help, rename the UXP folder to UXP.old from:
• macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe
• Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\AdobeOnce done, relaunch InDesign and check again. If you still see the black window, please share a short screen recording, so I can review it further.
Looking forward to your update.
Regards,
Upendra -
Upendra
commented
Hi Charlotte,
Thanks for reaching out. Could you please confirm which version of operating system you're using? Also, let me know if this happens with a specific file or with all files you try to save.
Please try below mentioned steps to fix out the issue.
First, try going to Preferences -> File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.If the issue continues, please rename the following folders:
– Rename the CEP folder to CEP.old from:
• macOS: /Library/Application Support/Adobe
• Windows: C:\Program Files (x86)\Common Files\AdobeIf that doesn't help, rename the UXP folder to UXP.old from:
• macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe
• Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\AdobeOnce done, relaunch InDesign and check again. If you still see the black window, please share a short screen recording, so I can review it further.
Looking forward to your update.
Regards,
Upendra -
Melanie Allen commented
When saving a new document by choosing Save As under File menu it is coming up blank so have to "X" out and do a save a copy instead. Please correct so that it works to do Save As.