Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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  1. workspace

    After a crash, no workspaces will load properly, neither pre-existing nor created. Right now I have to move between Essentials Classic and Interactive for PDF just to try to get most of the tools - though some tool I still cannot access. There is no top bar and few tools that load, plus the files when they open are sized tiny and hiding. I have to float in window to get them to appear.

    I have tried to reset them and create a new workspace, but cannot get anything to help...

    2 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  2. crash on create merged document

    Indesign 2018 cc on mac os 10.12.6, crash on "create merged document" in data merge menu if more than approx 100 records in data file . "export to pdf" works. We have some files that need editing after merge so need this to work. Worked before 2018 update on same files that are causing crashes now. Seems to crash at point its going from a temp file to creating the finished file after the merge has happened. Tries unsucessfully to "recover" a temp file on startup after crash. Is entirely repeatable. System and user usage together never goes above 60%…

    2 votes
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    5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  3. Assert after closing InDesign CC 2019 Debug.

    After clear installation Adobe InDesign CC 2019 Debug every time when I am closing application I have this Assert dialog box:

    Interface kLanguageImpl changed but not marked dirty. First difference occurrs at offset 54

    d:\development\siriusr14\source\omlib\session\pmpersist.cpp (1425)

    I have only Skip and Debugger buttons. Skip open new dialog box (the same information).

    There are no plugins. Only clear install.

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  4. new document preview crash

    I'm crashing in the 2018 version of ID in the New Document dialog whenever I make changes to the margins with the Preview checkbox checked. This happens each and every time, consistently.

    This occurs in both the new, New Document dialog format (Preview checkbox added in 2018) as well as the Legacy dialog format (enabled with General Preferences setting).

    This does not occur in the 2017 CC version of ID. (Legacy dialog only — no Preview checkbox in the new format.)

    This does not occur when changing any other page attribute, including page size, slug, and bleed; only Margin.

    >Testing:…

    2 votes
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  5. Indesign will start but will not create a new doc or open a previous one.

    I am using MacOS 10.13.6 High Sierra and Indesign CC 2018. The program has been working great but suddenly, beginning last night, InDesign will start up but when I go to create a new document nothing happens. I tried to open a document I had made the day before and it would no open either. I uninstalled and reinstalled the program, trashed my preferences, but still not working. I get no warnings or spinning color wheels. What is going on?

    2 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  6. InDesign CS6 Hangs with customized plug-ins

    Hello,
    Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
    According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

    Could you please have a check why the hanging happens?

    We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
    The detail steps are:
    1. On Windows,…

    1 vote
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  7. InDesign CC Server 2018.1 crashes when applying masterSpread to a page

    InDesign CC Server 2018.1 crashes when applying masterSpread to a page.
    The code attached in file "Script.txt" crashes when executing "item.appliedMaster = masterSpread;".
    The file "File.indd" is on which I execute the script.
    I works properly in InDesign CS6 and InDesign CC 2018.1.
    I've been searching on Internet and I couldn't find any issue similar to mine.
    I think it is a bug but maybe I'm missing something prior to execute that sentence.
    Thanks.

    10 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    The fix for this issue is now available in the beta builds of InDesign. You can download the latest beta build from Download section of InDesign Prerelease portal.

    1. Go to adobeprerelease.com
    2. Log in with your Adobe Id.
    3. Once logged in, search for “InDesign CC Developers Prerelease” program in the list.
    4. Click on the program to join the same.
    5. You can now download InDesign Server 2019.0.3 installers (14.0.3.418) from “Download” section on the page.
    6. The steps for installing the build can be found in the release notes

  8. Fermeture du logiciel INDESIGN avec l'outil Ligne

    Indesign 14.0 (x64) - Windows 10 pro x64 - Core i7 4770k - 32Go DDR3

    Bonjour, juste après avoir utilisé l'outil LIGNE, le logiciel se ferme. cette panne est arrivée avec la dernière mise à jour.
    Merci de votre retour.

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  9. Crash in InCopy corrupts InDesign file

    File crashed when writer and designer were making single story InCopy edits back and forth. They made single story edits with no problem, but then tried to export a selection of 12 stories (all on 1 page) by selecting all 12 stories and exporting selection. When the writer opened InCopy to edit the page, it crashed every time she scrolled to that page.

    The InDesign file then became corrupt and would crash immediately upon opening. Was able to save a version of the original file with a new name, but various text (on placed library items) is missing on the…

    2 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  10. InDesign crashes when highlighting open Acrobat comment text

    This is a wild one that has happened multiple times now. InDesign will crash on my machine in the following specific circumstance:
    1) I have a text box selected in a file that I want to copy text into,
    2) I navigate to an ultimately unconnected PDF in Acrobat that has text I want to copy from,
    3) the PDF has an open comment box with currently highlighted text,
    4) I try to highlight other text within the comment box in order to copy that instead,
    5) and InDesign crashes hard (closes completely).

    In case it matters, InDesign crashes before…

    1 vote
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  11. InDesign CC 2018 stalls to a spinning beachball right after opening for a brief time

    On first opening InDesign in Sierra 10.2.4, after a couple of seconds of not taking any action, InDesign stalls briefly—about 3 to 4 seconds—not allowing any new action during that time. There is just a spinning beachball. I can postpone the beachball by immediately opening a menu; but after mousing away from the menu the beachball comes back. Not sure if it is trying to load something, but I currently don't have any extra extensions installed. I tried resetting preferences and removing all user install scripts, but it still did it. It's consistent every time I open the new version.…

    13 votes
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    41 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
    As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For the majority of the users the issue was intermittent and is no longer reproducible.
    3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    Please note that we have created separate threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created…

  12. 7 votes
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    14 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    There are multiple factors, both internal and external to InDesign application, that can lead to document corruption. However, we can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com. We will take a look at the document.

    If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox/Wetransfer/GoogleDrive) and send us the document link.

    Thanks,
    Adobe InDesign team

  13. InDesign crashes while Editing Cross-Reference

    1. InDesign 13.1
    2. Select text, got to Type > Hyperlinks & Cross-References > Insert Cross-Reference
    3. Should be able to open/edit Cross-References
    4. Entire program freezes and has to be force quit.

    2 votes
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  14. Crash when searching for column break

    Indesign 2018 crashes when searching for column break (~M) – with Find/Change dialog box or via script. It works for me with CC 2017. Not yet tested with CC2019.

    The document with 500 pages was newly created with CC2018. It was tested with several computers, always with the same result.

    Example document can be downloaded here: https://adobe.ly/2SGVPsy.
    --

    Happens in CS6, CC 2019 as well.

    Find/Change for Column Break in GREP tab of Find/Change crashes InDesign.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    The fix for this issue is now available in the latest update (14.0.2) of InDesign 2019.

    If you are unable to see the update notification, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.

    The list of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    -Aman

  15. Text wrap on anchored frame causes InDesign to freeze

    1. InDesign CC 2018 13.1 on macOS 10.13.6
    2. When placing an object in a text frame, thus creating an anchored object, and then applying to the latter a text wrap method that is different from default (none), either via application ui, script or object style;
    3. Expected to apply the wanted text wrap option;
    4. Application freezes.

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  16. ID crashes when pasting text

    ID becomes very unstable if you copy and paste text from one text box to
    another that contains a paragraph style with a nested line format.
    If it doesn‘t crash immediately, move around the cursor with the arrow keys and try to paste text again.
    Please find attached a document to reproduce this bug

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  17. search all documents

    Search / Find "All Documents" opens unrelated docs, causes error crash.

    Sometimes, when doing a "find" on "All Documents," InDesign will suddenly open a document (a document that is linked in my current document, but that wasn't open before) that has the looked-for text in it. Attempting to close this unwanted document causes a crash error.

    This has been a problem since at least CS6 if not earlier. Shocked to find it in CC.

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  18. incopy workspace bar crash

    InCopy CC 13.0.1 and InDesign CC

    When clicking on Character, Character style or Paragraph style the program freezes for 20 secs or more, and this bar appears. (See image)

    It happens when I open a New file, as well as InDesign linked.

    It disappears if I wait, and click to reset workspace. Then it returns.

    I have tried reinstalling software (and switching PC off and on again)

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InCopy CC2019 (v 14.0) which contains some stability fixes. If you are not already on 14.0 (build 130), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InCopy crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InCopy Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InCopy team

  19. Crashing Indesign - Google Team Drive

    We are working with Google Team Drive and all Adobe programs.
    But lately we experience some trouble.

    The screenshots say that Indesign closed itself because of error.

    Hopefully someone can help us with this problem.

    3 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  20. Indesign CS6 crash when I type or cancel text in table

    I have problem with Indesign CS& tested with WIN7 or WIN10 with 2 different machine ... when I type or cancel text in table the program crash.
    I try to reinstall and I download last update but the problem is the same.
    I want buy a new version CC2018 but I tested TRIAL VERSION and the problem is the same.
    There is a person in ADOBE that can solve me this question ?
    I can send him a zip file created with LOG COLLECTOR TOOL.
    Thank you in advance. Best regards.

    2 votes
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

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