7706 results found

1. InDesign 14 opening network files as read-only

   We have been using InDesign for a while with files being stored on a network SMB share. on 4/4/19, after a few folks updated to 14.02, the Indesign and Incopy files are primarily only able to be opened as read-only.

   Network server permissions have been verified and no other changes have occurred in our environment.

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   8 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Please help us with answers to the below queries:

   1. OS version of the machine where issue is reproducible.
   2.Are the files opened simultaneously by more than one user?
   3. Does the same file which is opened as Read Only in Id 14.0.2, when opened in Id 14.0.1 opens fine?
   4. Does remounting the SMB drive fixes the issue?

2. Space Bar Shortcut for Hand Tool

   InDesign CC 2019 Running on OS High Sierra

   Just started up program to find the space bar shortcut for the hand tool is not working. Checked Adobe Illustrator CC 2019 and short-cut is also not working.

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   19 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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3. InDesign CC2019: Mouse cursor is quickly flashing whenever moving placed objects

   The mouse cursor is quickly flashing and lagging whenever moving placed objects and it makes it really hard to click/drag/edit the image

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4. InDesign opens destination folder when exporting.

   My InDesign opens the destination folder when exporting PDF-files. In my work I export files daily and I have to export them separately. So when I do this, after the export has completed successfully, the destination folder opens up automatically, which is very annoying. I can't seem to find any place, where I can turn this off. I can only turn it ON, if I don't export separately.

   1. brand new update CC 2019
   2. Create a document with more than 2 pages. Export all the pages separately.
   3. That it exports the pages separately into the destination folder without having the need to watch them in that folder (I use Bridge).
   4. It opens the destination folder in a new folder window.

   My InDesign opens the destination folder when exporting PDF-files. In my work I export files daily and I have to export them separately. So when I do this, after the export has completed successfully, the destination folder opens up automatically, which is very annoying. I can't seem to find any place, where I can turn this off. I can only turn it ON, if I don't export separately.

   1. brand new update CC 2019
   2. Create a document with more than 2 pages. Export all the pages separately.
   3. That it exports the pages separately into the destination folder without having the need… more

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   5 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Hi,
   Thanks for reporting the issue. We will look into this

   -Aman

5. Scaling of arrowheads on paths is so wrong

   If I put an arrow head (or any other of the predefined startings/endings) on a path and scale it, it barlely changes the actuall size of the starting ending, even with crazy huge precentage changes, like 1% and 200%. See screenshot from InDesign CC 2019.

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   6 comments  ·  Others  ·  Delete…  ·  Admin →
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6. Key Commands not working

   Sometimes when I open up an InDesign document none of my key commands work (I'm on the most up to date version of InDesign CC).

   I end up having to close the file and restart the program to get them to work again. I have had instances in the past where I have 2 documents open at the same time and the key commands work in one but not the other.

   Does anyone else ever have this issue?

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   9 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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7. [ID-4261145] White Horizontal lines appear on InDesign Document after enabling "Overprint Preview"

   InDesign CC 13.1 x64

   In every document I open, everytime there's a single line in the top area of the document/artboard. It appears when you activate the

   Overprint Preview with high quality. Then InDesign generates a thin white line 1px thick and 101px away from the top of the document. It

   also keeps this position when I zoom in or out. Only if I begin to drag the view via the hand tool then the line is broken (obviously it

   has some trouble to refresh complete).
   The line generates on all pages no matter if there're images or graphics or text in the document on this page.

   I discover this problem on both mac (MacOS Sierra) and pc (Win7 Prof. SP1 64 Bit).

   You can only avoid this error by activate the ruler. Then the line disappears completely.

   This workaround could be ok for me but sometimes I want to review my creation in high quality without the rulers or anything else
   disturbing my view.
   But there's no way to do that. The white line is displayed also in the presantation view.

   InDesign CC 13.1 x64

   In every document I open, everytime there's a single line in the top area of the document/artboard. It appears when you activate the

   Overprint Preview with high quality. Then InDesign generates a thin white line 1px thick and 101px away from the top of the document. It

   also keeps this position when I zoom in or out. Only if I begin to drag the view via the hand tool then the line is broken (obviously it

   has some trouble to refresh complete).
   The line generates on all pages no matter if there're images or graphics or… more

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   9 votes

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   8 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,

   Thank you for reporting the issue. We have been able to reproduce the issue and it is currently under investigation. 

   —

   Adobe InDesign Team

8. Exporting to PNG file on network drive doesn't work

   There appears to be a bug when exporting PNG files to network mapped drives in Mac OS X 10.13.4 (Darwin) Adobe InDesign 2018 (latest version).

   This is in a domain environment using domain credentials. You export the file as PNG and it doesn't appear in the folder as expected. If I export to desktop it works fine, if I copy it from desktop to the share it copies fine. Just cannot export directly.

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   11 comments  ·  PNG/JPEG/EPS Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Hello,
   Can you confirm the InDesign version you are using? Is it 2018.1 or 2018?
   I assume the path to which you are trying to export the PNG is /Volumes/Shares/011 Changed Information/002 Changed Information/00617 Changed Information/Changed/ ?

   Is this drive mounted via SMB?
   Is it a NAS server?

9. Data Merge - Can't preview without errors

   The apparently long-running Data Merge previewing error!
   Occasionally previewing a data merge will permanently ruin exports. The only solution is to create a new document. Happened to me on almost every project I tried - wasted hours and hours.
   See this thread and video for more information:
   https://forums.adobe.com/message/10337647#10337647

   (Also colons in csv titles makes file unusable??)

   9 votes

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   4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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10. Preview bug, always scrambled

    Preview is always messed up. Images attached, text is often spliced like this until I zoom in and out. Sometimes overprint preview helps but it's happening frequently and I can't see what my work looks like...

    Indesign CC 2017

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    9 votes

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    5 comments  ·  Others  ·  Delete…  ·  Admin →
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11. InDesign CC UI scaling problem on multiple monitors with different resolutions

    InDesign Version: Adobe InDesign CC 13.1 x64
    Operating System: Windows 10 Pro build 1709.
    Monitors: Portrait orientated Dell U2415 24 inch (1200x1920) with 100% windows scale option and Landscape orientated Dell UP3216Q (3840x2160) with 150% (Recommended) scale.

    Steps to reproduce the issue:
    1. Open InDesign CC on the 32 inch monitor
    2. Move all or some of the panels to the 24 inch monitor

    Expected result:
    Panels in the 24 inch monitor should adapt to the resolution of the monitor the same way Photoshop CC and Illustrator CC does – crisp and nice.

    Actual result:
    Panels don't adapt to monitor's resolution. If UI Scaling in InDesign preferences is turned ON and option scale to higher (or lower) supported scale factor is turned on, panels are slightly blurry. If UI scaling is turned OFF, then panels are way too small. All of this is due to improper scaling.

    Extra notes:
    Please see my thread on forum with image previews –
    https://forums.adobe.com/message/10305558#

    InDesign Version: Adobe InDesign CC 13.1 x64
    Operating System: Windows 10 Pro build 1709.
    Monitors: Portrait orientated Dell U2415 24 inch (1200x1920) with 100% windows scale option and Landscape orientated Dell UP3216Q (3840x2160) with 150% (Recommended) scale.

    Steps to reproduce the issue:
    1. Open InDesign CC on the 32 inch monitor
    2. Move all or some of the panels to the 24 inch monitor

    Expected result:
    Panels in the 24 inch monitor should adapt to the resolution of the monitor the same way Photoshop CC and Illustrator CC does – crisp and nice.

    Actual result:
    Panels don't adapt to monitor's… more

    9 votes

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    2 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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12. For some reason Indesign is still painstakingly slow...

    The slightest movements take FOREVER!!!!

    9 votes

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
    If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
    We seek your support in our continuous effort to improve InDesign.

    -InDesign Team

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread… more

13. [ID-4261148] Character style "Include Html Class" check box removes the whole tag

    The "Include Classes in HTML" checkbox doesn't work for Character Styles. Whereas paragraph styles and object style export without the class, character styles actually export without the tag at all—losing any formatting for that style. This is the case both in HTML and EPUB export.

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    5 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,

    Thank you for reporting the issue. We have been able to reproduce the issue and it is currently under investigation. 

    —

    Adobe InDesign Team

14. arabic

    Cursor Direction when typing Arabic or other RTL languages. in Middle Eastern version ONLY.

    1. All Middle Eastern versions (English يدعم العربية)

    2. Type Arabic text. Place the cursor within text. Hold "Shift" key and click on right arrow key on the keyboard to select/highlight text. Cursor moves left and select next character on the left while clicking on right arrow.

    3. To select a character to the left of the cursor, we should hold (Shift+left arrow) To select a character to the right of the cursor, we should hold (Shift+right arrow)

    4. What actually is happening now and for over 20 years when we had Adobe PageMaker ME and Adobe Illustrator ME is the opposite cursor behavior to the what we're trying to select. We hold (Shift+right arrow) cursor will move and select text to the left, we hold (Shift+left arrow) cursor will move and select text to the right.

    5. see animated GIF on InDesign forums here… https://forums.adobe.com/message/10174226#10174226

    Cursor Direction when typing Arabic or other RTL languages. in Middle Eastern version ONLY.

    1. All Middle Eastern versions (English يدعم العربية)

    2. Type Arabic text. Place the cursor within text. Hold "Shift" key and click on right arrow key on the keyboard to select/highlight text. Cursor moves left and select next character on the left while clicking on right arrow.

    3. To select a character to the left of the cursor, we should hold (Shift+left arrow) To select a character to the right of the cursor, we should hold (Shift+right arrow)

    4. What actually is happening now and for over 20 years when… more

    9 votes

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    5 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Under Review  ·  Abhinav Kaushik responded

    Issue is currently under review.

    -InDesign Team

15. Hyperlink

    Hyperlinks are not working when exporting to PDF from InDesign.Please fix this bug.

    9 votes

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    3 comments  ·  Others  ·  Delete…  ·  Admin →
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16. "View PDF after exporting" previously opened acrobat, now my computer switches between opening Illustrator, Mircosoft Word, rarely Acrobat

    I've set my computer to use Acrobat as default, yet perhaps you could add an Application of choice to use when view exported PDF.

    Not sure if it's just a bug, but any fix would be welcome. Thank you!

    • 

    9 votes

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    6 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Under Review  ·  Abhinav Kaushik responded

    Thank you for reporting the issue.
    We are currently reviewing it.

    -inDesign Team

17. No window appears when I open the app, not even when opening a previous document. Mac 10.13.2

    No window appears when I open the app, not even when opening a previous document. Running Mac 10.13.2 on MacBook Pro (Retina, Mid 2012. I tried using the 2017 version and no window appears there either! I need to do my work today!!!!

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    9 votes

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    19 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Update:
    This is regarding the comments where our users are still facing the issue.
    Please note that this particular fix caters to the scenario where the UI of InDesign won’t show up even if the app has been launched successfully.

    In case you are still facing the issue, please create a new thread with the specifics related to the issue.
    We are closing this particular thread for now.
    -———————————————————————————

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    Update:
    This is regarding the comments where our users are still facing the issue.
    Please note that this particular fix caters to the scenario where the UI of InDesign won’t show up even if the app has been launched successfully.

    In case you are still facing the issue, please create a new thread with the specifics related to the issue.
    We are closing this particular thread for now.
    -———————————————————————————

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us… more

18. Hunspell dictionaries cannot be added in Sierra or High Sierra

    Adding Hunspell dictionaries breaks code-signing, and results in the whole of InDesign's spelling system being sand-boxed by OSX.

    Steps to reproduce:

    1. On High Sierra and InDesign CC, add a Hunspell dictionary, as detailed here: https://helpx.adobe.com/indesign/kb/add_cs_dictionaries.html

    2. Spell-check any InDesign document using the new dictionary and spell-checking then becomes unusable, until InDesign is uninstalled then re-installed.

    The following types of errors are produced in the console, showing that it's a code-signing issue, caused by dictionaries being installed within the Hunspell plugin bundle.

    Can I suggest that there should be another place to install additional languages, outside the InDesign application.

    The only way I can work with Latin and Ancient Greek languages currently is to use an El Capitan Mac, which does not have the sandboxing.

    AMFI: Check-fix enabled for binary '/Applications/Adobe InDesign CC 2018/Resources/Dictionaries/LILO/Linguistics/Providers/Plugins2/AdobeHunspellPlugin.bundl e/Contents/MacOS/AdobeHunspellPlugin' with TeamID 'JQ525L2MZD', identifier 'com.adobe.adobehunspellplugin2': broken signature treated as unsigned without privileges. This workaround will not work for software built on or after 10.12.

    Adding Hunspell dictionaries breaks code-signing, and results in the whole of InDesign's spelling system being sand-boxed by OSX.

    Steps to reproduce:

    1. On High Sierra and InDesign CC, add a Hunspell dictionary, as detailed here: https://helpx.adobe.com/indesign/kb/add_cs_dictionaries.html

    2. Spell-check any InDesign document using the new dictionary and spell-checking then becomes unusable, until InDesign is uninstalled then re-installed.

    The following types of errors are produced in the console, showing that it's a code-signing issue, caused by dictionaries being installed within the Hunspell plugin bundle.

    Can I suggest that there should be another place to install additional languages, outside the InDesign application.

    The only way… more

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    14 comments  ·  Others  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Thanks for reporting this issue. We are currently reviewing it.

    -Adobe InDesign team

19. Cursor spins and text display lags while typing

    ISSUE: While typing, text display will freeze/lag, and the cursor will change to a loading icon for about 2 seconds, then the text will finally appear all at once after the loading icon changes back to a regular cursor. This happens while typing in a regular text box.

    EXPECTED RESULT: I expect text to appear on screen immediately as I press the key on the keyboard, not after a 2 second lag.

    Version: InDesign CC 13.0 x64

    9 votes

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    8 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
    How important is this to you?

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    Need More Info  ·  amaarora responded

    Hi,
    Please share a sample document and a small video demonstrating the issue at amaarora@adobe.com
    We can then reproduce the issue in house

    Thanks

20. File rename

    InDesign 13.0 running Mac OX 10.12.6

    If and INDD file is renamed in the Finder when it's open in InDesign, saving the file will cause an error dialog to appear saying "Changes cannot be save as InDesign can no longer access the '[filepath:newfilename]' file. Place the file in the original location and try again." This error message appears whether trying to do a simple save or even Save As.

    This error appears even though both the window header and the file name in the error message both reflect the changed (not the original) file name.

    Unless file is restored to original file name, there is no way to save changes.

    Being able to rename files from the Finder while the files are still open in InDesign is a feature that InDesign has supported for years.

    InDesign 13.0 running Mac OX 10.12.6

    If and INDD file is renamed in the Finder when it's open in InDesign, saving the file will cause an error dialog to appear saying "Changes cannot be save as InDesign can no longer access the '[filepath:newfilename]' file. Place the file in the original location and try again." This error message appears whether trying to do a simple save or even Save As.

    This error appears even though both the window header and the file name in the error message both reflect the changed (not the original) file name.

    Unless file is restored to… more

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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team