6486 results found

1. crash

   Very often when trying to save as InDesign is crashing making me lost my un saved work.

   I can't attach a file since my computer crash...

   6 votes

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

2. InDesign crashes when adding Cross-Reference

   Adobe InDesign CC 14.0 (Macintosh)

   I click Window > Type & Tables > Cross-References. With my cursor in a text box, I click "Create new cross-reference". Sometimes it crashes here; sometimes it opens the dialog.

   When it opens the dialog, there is nothing in the Cross-Reference Format dropdown. I can click the pencil and open the Cross-Reference Format dialog and create a new format, but when I click OK the whole program crashes and closes out.

   I am not experiencing freezing where I need to force-close -- it closes out completely, immediately.

   I created a blank doc and am able to use cross-references there with no issue, but that doc doesn't have all of the fonts and elements and other work from my main file -- which leads me to believe it's something about my file which is contributing to the issue.

   I tried saving as IDML which did not correct anything.

   Adobe InDesign CC 14.0 (Macintosh)

   I click Window > Type & Tables > Cross-References. With my cursor in a text box, I click "Create new cross-reference". Sometimes it crashes here; sometimes it opens the dialog.

   When it opens the dialog, there is nothing in the Cross-Reference Format dropdown. I can click the pencil and open the Cross-Reference Format dialog and create a new format, but when I click OK the whole program crashes and closes out.

   I am not experiencing freezing where I need to force-close -- it closes out completely, immediately.

   I created a blank doc and am able… more

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

3. enableRedraw = false ignored during script run

   During a loop to load text snippets to my page ID 2020 ignores the fact that enableRedraw=false and DOES redraw the page on every loop

   app.scriptPreferences.enableRedraw = false;

       do {
           app.doScript(insertTexts2, ScriptLanguage.JAVASCRIPT, undefined, UndoModes.ENTIRE_SCRIPT, "Insert Texts " + C2Place + ":" + V2Place);
       } while (libs[8][3].geometricBounds[0] < pageTextBottom);
       app.scriptPreferences.enableRedraw = true;
   

   The text is inserted into 8 different frames -- during the loop it SHOULDN'T redraw the page -- but it does (slowing the script down)

   3 votes

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4. INDD 2020 distorted vector graphics when opening old files

   When we open old indd files, the incorporated vector graphics are distorted (even if the wire view is correct).
   Copy Paste make the deformation permanent.
   Importing original illustrator graphics in the doc works.

   This is a very important issue as we often rework/update packs for our customers, and massive production could be trashed if the default is not seen immediately.

   Trust in the tools is very important: we have no time/budget to recheck that everything is still perfect when changing a typo or ref somewhere else in the file.

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   0 comments  ·  Graphics/Images/Assets  ·  Edit…  ·  Delete…  ·  Admin →
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5. Crash once PDF export complete

   InDesign 15.0 seems to crash once a PDF export has completed.

   Running Windows 7.

   4 votes

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

6. Character outline aligned center PDF export problem

   Character outline aligned center PDF export problem

   Indesign 15.0.1, Mac Os 10.15.2

   Missing hyphen and some character on line endings has outline color instead fill.

   Explaned on placed PDF.

   Export to PostScript or printing is OK.

   Thank you.

   • 

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7. Linked text block loses link if replaced.

   InDesign Version 15.0.2
   Steps to reproduce issue:
   a.) drag a formatted dummy text block to page from CC Library
   b.) select dummy text block, CMD + D, select copy file to place.
   c.) select same dummy text block, CMD + D, select any copy file and place again.
   Expected result: Copy file link should be shown in links panel.
   Actual result: Copy file link dissappears during step "C".
   *This issue doesn't happen when dummy text block is pulled from a local library.

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   1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   amaarora responded

   Hi,
   I tried to reproduce the issue, was not able to.
   Can you please share a small video showing the issue?

   Thanks
   amaarora@adobe.com

8. Printing error with Acrobat

   I get the following error message when I try to print InDesign documents to Acrobat.
   %%[ ProductName: Distiller ]%%
   %%[ Error: ioerror; OffendingCommand: readstring ]%%

   Stack:

   (› PoÈsKÖnµÐY5Âê2¢ ÷Fmø-êíöYJ
   øR½=Ö¤%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
   %%[ Warning: PostScript error. No PDF file produced. ] %%

   Getting frustrating. Any ideas on how to repair it?

   2 votes

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   3 comments  ·  PDF Comments  ·  Delete…  ·  Admin →
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9. Placed vector graphics show as low-resolution previews on export of book to pdf

   In InDesign 14.0.2 on macOS 10.14.6, when an InDesign indd file containing placed vector graphics (PDF or Illustrator files) is part of an InDesign book, and the entire book is exported to PDF, some graphics in the PDF show as low-resolution previews.

   Steps to reproduce the issue:
   Create two or more InDesign files with placed vector PDFs, and save and close them.
   Add these InDesign files to an InDesign Book file.
   Export the Book as a PDF.

   Expected result:
   Placed vector PDFs show as vector graphics in the exported PDF.

   Actual result:
   Some placed vector PDFs show as low-resolution previews in the exported PDF.

   See attached file. Note that in the PDF the bar chart on the second page is a low-resolution preview, even though the file is correctly linked in the source InDesign file. This PDF export was made from the InDesign book file with both InDesign files closed.

   In InDesign 14.0.2 on macOS 10.14.6, when an InDesign indd file containing placed vector graphics (PDF or Illustrator files) is part of an InDesign book, and the entire book is exported to PDF, some graphics in the PDF show as low-resolution previews.

   Steps to reproduce the issue:
   Create two or more InDesign files with placed vector PDFs, and save and close them.
   Add these InDesign files to an InDesign Book file.
   Export the Book as a PDF.

   Expected result:
   Placed vector PDFs show as vector graphics in the exported PDF.

   Actual result:
   Some placed vector PDFs show as low-resolution previews… more

   7 votes

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   6 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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10. Falha ao exportar arquivo PDF

    Quando estou finalizando meu projeto de revista, exporto para pdf em baixa resolução para revisão. Tanto a versão de baixa resolução quando de alta resolução não estão sendo exportados para PDF. Gostaria de saber o que devo fazer para conseguir exportar.
    Google translator:
    When I am finalizing my magazine project, I export to low resolution pdf for review. Both the low resolution and high resolution versions are not being exported to PDF. I would like to know what I must do to be able to export.

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    2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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11. Index entries lost when importing a .docx file with text frames into InDesign

    InDesign version: CC 2018
    MS Word version: 2013

    When I import a .docx file that uses text boxes/text frames/shapes into InDesign, most of the index entries within the .docx file is lost. When I import the same .docx file after removing all the shapes, all index entries remain intact.
    I've attached reference .docx and .indd files so that you can see what I mean. The .docx file (loremipsumindex.docx) has five index entries, that are lost when imported to InDesign (loremipsumindex.indd). On removing the text box from the .docx file (loremipsumindexwotxtbox.docx), the index entries are imported properly (loremipsumindexwotxtbox.indd).
    My assumption is that this is an InDesign bug. Let me know if there's a fix for this.

    InDesign version: CC 2018
    MS Word version: 2013

    When I import a .docx file that uses text boxes/text frames/shapes into InDesign, most of the index entries within the .docx file is lost. When I import the same .docx file after removing all the shapes, all index entries remain intact.
    I've attached reference .docx and .indd files so that you can see what I mean. The .docx file (loremipsumindex.docx) has five index entries, that are lost when imported to InDesign (loremipsumindex.indd). On removing the text box from the .docx file (loremipsumindexwotxtbox.docx), the… more

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12. macOS Spaces

    InDesign does not seem to properly use macOS Spaces. Some windows or popups prevent InDesign from showing up properly if the application is selected, either in the Dock or in the Command-Tab switcher.

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    0 comments  ·  UI/UI Scaling  ·  Edit…  ·  Delete…  ·  Admin →
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13. not exporting to jpg

    Since the most recent update, I can no longer export ID file to jpg or png. The files just shows as zero bytes. I am able to save as pdf and then save as image. But need to be able to export to jpg and png. Please fix. Thanks

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14. Alternate filling function of table rows doesn't work on imported Word table

    Please see the attached video to fully understand what is the issue about: the alternate filling function doesn't work on an imported Word table. Also I attach the InDesign file to help you solve this bug.

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15. Alternate filling function of table rows doesn't work on imported Word table

    Please see the attached video to fully understand what is the issue about: the alternate filling function doesn't work on an imported Word table. Also I attach the InDesign file to help you solve this bug.

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16. In the Table of Contents panel, make the 'Include Book Documents' option persistent and part of the style

    I am writing a book, with 18 chapters, each as a separate InDesign document, but all collected in a single Book.indb.

    I just now returned to writing the book after a several months break. Wanting to update my structure, I did Layout > Table of Contents and clicked 'OK'. My Table of Contents disappeared!

    After investigating, I realized that the 'Include Book Documents' option in that panel had become unchecked.

    I checked that option, ran Table of Contents again, and found all my table of contents entries generated successfully. Yay!

    HOWEVER, when I went to regenerate the Table of Contents, all my table of contents entries disappeared again! Examining that panel again showed that InDesign mysteriously unchecked that option, even though all my other options in that panel were unchange.

    Please change that panel operation to remember the selection of the 'Include Book Documents' option.

    Furthermore, I'd like that option to be included in the table of contents style, so that other tables of contents generated from that style have that option checked.

    I am writing a book, with 18 chapters, each as a separate InDesign document, but all collected in a single Book.indb.

    I just now returned to writing the book after a several months break. Wanting to update my structure, I did Layout > Table of Contents and clicked 'OK'. My Table of Contents disappeared!

    After investigating, I realized that the 'Include Book Documents' option in that panel had become unchecked.

    I checked that option, ran Table of Contents again, and found all my table of contents entries generated successfully. Yay!

    HOWEVER, when I went to regenerate the Table of Contents,… more

    2 votes

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17. Footnotes Issue

    Dear Sir or Madame,

    since the automatic End-/footnotes have been implemented in indesign we have critical issues working with the program.
    We are a publishing company with several designers and do also publications with different languages (CC2014 was the last version, which worked without problems, as there have not yet been automatic footnotes).
    If we have a publication/book with two or more languages we work with different layers in indesign – for each language one layer. The problem starts, when we have also footnotes to work with. After finishing the layout in the first language, we have to duplicate the layer in indesign for the second language. In doing so, the footnotes start to become one piece of mess. Wether its that the copied footnotes or endnotes are automatically implemented in an obviously chaotic way (even in layers which have been blocked) or they crash/destroy the whole layout in adding one new page automatically and you can't do a thing about it (in effect, the whole layout is misaligned after this new page has been added).
    We would strongly recommend to debug this and/or make it possible to deactivate the automatic foontnotes, so you can do it also manually as before.

    Best
    Hannes Halder

    Dear Sir or Madame,

    since the automatic End-/footnotes have been implemented in indesign we have critical issues working with the program.
    We are a publishing company with several designers and do also publications with different languages (CC2014 was the last version, which worked without problems, as there have not yet been automatic footnotes).
    If we have a publication/book with two or more languages we work with different layers in indesign – for each language one layer. The problem starts, when we have also footnotes to work with. After finishing the layout in the first language, we have to duplicate the… more

    5 votes

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18. Version 15.0.2 - Images are pixelated after exporting file to PDF.

    The work around I've found is to go to Compression and turn off Bicubic downsampling. And select Do not downsample.

    2 votes

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    0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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19. [Limited Undo] InDesign CC 2019 (v14.0) strg+z / cmd+z doesn't work properly

    With the new Version the option to go back some steps seems to be cut at some point. I have been working on a couple of files now and going steps back with strg+z works for 2-3 steps. Somehow random but definitely not the way it used to work.

    64 votes

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    67 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Edit:
    Hello All,
    We acknowledge those comments where some of us have mentioned that the issue is still not fixed; we are already working on it.
    Please note that, in the earlier release we had fixed few cases which were leading to the issue.
    There are still few scenarios which are yet to be investigated and fixed.
    Unfortunately, this particular thread has become too generic.
    We request you to provide your comments in below provided new thread. Please do mention your observation while submitting the comment. It will help us in our ongoing investigation.

    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38991835-undo-not-working-properly-in-indd-2020

    ---

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    Edit:
    Hello All,
    We acknowledge those comments where some of us have mentioned that the issue is still not fixed; we are already working on it.
    Please note that, in the earlier release we had fixed few cases which were leading to the issue.
    There are still few scenarios which are yet to be investigated and fixed.
    Unfortunately, this particular thread has become too generic.
    We request you to provide your comments in below provided new thread. Please do mention your observation while submitting the comment. It will help us in our ongoing investigation.

    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38991835-undo-not-working-properly-in-indd-2020

    ---

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu… more

20. Crash when scaling text beound 1296 pt

    I can repeatably make InDesign crash by:

    1: Creating a big page (Mine is 250x100cm)
    2: Making a textframe and writing a short word (I wrote "café")
    3: Hit "E" and scale the frame by dragging the corners
    4: If I scale the frame so the point size is higher than 1296 pt InDesign will crash.

    I am on InDesign 15.0.2 on MacOS 10.14.6

    1 vote

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team