6483 results found

1. I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document tryin

   I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document trying work out some kinks in the button operations and animation timing.

   Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

   Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service.

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   0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
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2. I am unable to publish or access Adobe Online Dashboard- This is what I found

   I am unable to publish or access Adobe Online Dashboard- This is what I found:
   https://status.adobe.com
   https://www.datacenterknowledge.com/uptime/aws-cloud-outage-hits-customers-including-roku-adobe
   https://downdetector.com/status/adobe-creative-cloud/map/

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3. Can't publish online.

   Everything worked fine until 17.00 Moscow time. Antivirus is disabled, the Internet is working.

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4. Preflight panel Overset text not showing page number

   SEE ALSO
   Preflight panel Overset text not identifying page number

   For a couple different files, I got an error message in the Preflight panel, indicating the presence of Overset text, but NO page number. In both files, it said it was an issue with footnotes, but not where. One of the suggested fixes is to allow Split Footnotes, but that option is already checked.

   julietw99713499_0-1606320681951.png

   After a lot of sleuthing, we eventually found the error. In one of the two files there were multiple errors in multiple locations. The entire footnote had vanished. The footnote reference was still there, but all of the text of the note had disappeared.

   julietw99713499_2-1606321000183.png

   As you can see, I had previously lengthened the page to make room for the footnote text at the bottom of the page. But then the program decided, nope, not enough room for that after all, and made the entire footnote disappear.

   When I lengthened the page by 0p1, Poof! the footnote text magically reappeared. If I shortened it by that 0p1 again, the footnote text stayed in place.

   1. Why does it suddenly decide the page is too short, when it was not too short before or after that time?

   2. Why has the Preflight panel gotten less smart than it used to be and can no longer identify the location of the error?

   I upgraded to version 16.0 and got the same results.

   Windows PC, 64-bit, shown here is 15.1.2, but as noted, after I upgraded to version 16.0, the Preflight panel didn't get any smarter.

   SEE ALSO
   Preflight panel Overset text not identifying page number

   For a couple different files, I got an error message in the Preflight panel, indicating the presence of Overset text, but NO page number. In both files, it said it was an issue with footnotes, but not where. One of the suggested fixes is to allow Split Footnotes, but that option is already checked.

   julietw99713499_0-1606320681951.png

   After a lot of sleuthing, we eventually found the error. In one of the two files there were multiple errors in multiple locations. The entire footnote had vanished. The footnote reference was still there, but… more

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5. Logging me out repeatedly while I'm working
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   0 comments  ·  InDesign Server (IDS)  ·  Edit…  ·  Delete…  ·  Admin →
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6. Exporting documents goes very slow

   1. Version 2021 16.0

   When i need to export a document for print, it takes a very long time. This was not the case with previous versions. Sometimes the system also crashes when exporting.

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   0 comments  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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7. Permission issue when opening first time from OSX server

   Permission issue when opening first time from OSX server.
   When opening Indesign file from OSX server, it gives error message: "Cannot open the document ”Xxxx: Xxxxx: Xxxxxx: Xxxxx: Xxxxxxx.indd”. You may not have permission or the document may be open already." When trying again, the file open normally. File is not open already, permissions are ok. Other versions of InDesign opens file ok. Indesign CC2020 / macOS Big Sur 11.0.1.

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8. inDesign 2020 removed the zoom view box from the top menu bar

   This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

   I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or out by one factor, whereas the zoom view box at the top menu bar would let you instantly jump the view in our out by 3 or 4 "sizes."Count me as a most unhappy user who will stay with inDesign 2109.

   By the way... inDesign 2020's menu bar is now empty to the right of "help." So what was gained taking this highly useful feature away? And why not give users the option to have that zoom view menu feature in one of the pre-sets like "Essentials Classics"? I will grumble once more about my unhappiness at the loss of this important feature and the hubris of Adobe engineers to drop such a valuable element of this software.

   This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

   I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or… more

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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The change was made to reduce the UI clutter for the user and it was moved to the bottom left of the screen in the Status bar where other controls like page navigation, preflight profiles, etc. are available.

   To continue using this feature, we can suggest a simple workaround which takes less than a minute to accomplish – just open the Keyboard Shortcuts dialog, choose Views, Navigation from the Product Area drop-down, select the ‘Access zoom percentage box’ from the list of commands and assign a shortcut – example, Ctrl-Alt-5. You can customize the keyboard shortcuts as you like and save a new Keyboard Shortcut Set.

   Meanwhile, we are reviewing this request.

   —
   Adobe InDesign team

9. Using non-breaking spaces and export interactive PDF creates small boxes in PDF

   Using non-breaking spaces and exporting PDF using interactive PDF setting creates small boxes in PDF. Using Adobe InDesign 15.1.2 and macOS Catalina. I have tried multiple fonts in case it was a font issue. This just started happening last week when I did an update.

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   1 comment  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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10. Saving document presets always changes back to pica units

    When creating and saving new document presets, despite choosing a different unit such as inches or points, after hitting the save button, the document preset is only saved in picas unit measurement

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    15 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Thank you for reporting this issue. We’re reviewing this.

    —
    InDesign team

11. Changing text color with properties panel.

    This is about changing the text color of a selected text field through the properties panel.

    Current behaviour:
    When a text field is selected the properties panel shows just the color of the box not the text. To change the text color a number of clicks through two submenus are necessary.

    Suggested behaviour:
    Text and box color are displayed directly in the properties panel.

    Thanks!

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    0 comments  ·  Colors/Swatches  ·  Edit…  ·  Delete…  ·  Admin →
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12. Order of charakters change by performing a charakter style

    I made a charakter style for italics. When I apply this charakter style the order of the charakters change in reverse order. See the two screenshots below.

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    0 comments  ·  Styles  ·  Edit…  ·  Delete…  ·  Admin →
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13. Search option is not working on EPUB fixed Layout

    I have found a problematic bug for .epub files exported from InDesign and opened in Adobe Digital Editions. The fixed layout epub file is not searchable.

    To note, an epub file exported from InDesign and marked as re-flowable does work.

    This is a SIGNIFICANT issue for me and here's why. I have a 700 page interactive book (includes embedded hyperlinks, videos, audio files) that needs to be distributed and opened by the general population and searchable.

    1) The design of the book is formatted per page and needs to remain as laid out in InDesign. This means we can NOT use the re-flowable option.

    2) For years, we've exported as INTERACTIVE PDF. This allowed users to open with the FREE Adobe Reader and enjoy all the embedded media and search. However, as an exported pdf format, Adobe Acrobat uses flash to play video and audio rather than a different means and as I'm told, due to the removal of flash, Adobe Reader will no longer allow for interactive pdfs to have audio and video controls. So that makes a PDF format not usable for this project. (infuriating!)

    3) Next Option: Publish to Online. However, this option does not allow for search and does not include password protection. Again, making this exported format not usable for my client.

    4) Next option: .Epub. On my mac, the same mac that creates the Indesign file, within Adobe Editions, the epub file works as expected. However, it does not work on any PC that we've tested. The fixed-format has an error and is not searchable and on some computers, the epub file will NOT even open in Adobe Digital Editions. Again, making this exported .epub file format unusable.

    IMPORTANT: Where does this leave me? What format can I use and distribute from InDesign?

    This seems LIKE A HUGE ISSUE for ADOBE and is very detrimental to my professional work.

    I've been told that Adobe Digital Editions is an end-of-life product and no longer has support. What application is InDesign exporting epub files to work in then? What other viewing options does my client have?

    Please help!

    I have found a problematic bug for .epub files exported from InDesign and opened in Adobe Digital Editions. The fixed layout epub file is not searchable.

    To note, an epub file exported from InDesign and marked as re-flowable does work.

    This is a SIGNIFICANT issue for me and here's why. I have a 700 page interactive book (includes embedded hyperlinks, videos, audio files) that needs to be distributed and opened by the general population and searchable.

    1) The design of the book is formatted per page and needs to remain as laid out in InDesign. This means we can NOT… more

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    0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
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14. pdf comments panel (minor UI bug)

    Mouseover on the "show comments"-button shows some kind of internal localization reference.

    See attached imaged...

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    0 comments  ·  UI/UI Scaling  ·  Edit…  ·  Delete…  ·  Admin →
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15. Images error for Khmer, Lao, Thai

    There is an error in InDesign CC 2021 v16.0
    Error in image location for Khmer, Lao, Thai icons.
    Please refer to the following URL for reference materials.
    https://drive.google.com/drive/folders/1OgwMwY8oHB1yOfO6cYgnPabO1ft9RC3R?usp=sharing

    Myanmar Unicode has similar errors.
    Please also check the URL below.
    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/41076298-font-errors-of-southeast-asian-languages-such-as-m

    hank you very much.

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    0 comments  ·  Graphics/Images/Assets  ·  Edit…  ·  Delete…  ·  Admin →
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16. Creative Cloud hijacks my entire computer - slow to the point of unworkable

    I see this issue so HUGE in forums everywhere and find it frustrating with the support team coming up with lame answers every time, mostly blaming the user and with micro solutions that are temporary. These issues are known issues and keep coming back. Support close the tickets too readily and we can't re-open those cases to demonstrate how this is unresolved.

    I've tried every remedy including:

    • Uninstall Creative Cloud and all apps and reinstall
    • Many times 'Repaired' - pretty much every restart it needs 'repairing'
    • Used the cleaner tool
    • Cleaned specific cache as instructed
    • Made a second user to ensure it wasn't any preferences or cache issues
    • Watch the activity monitor and close everything else to work
    • Had support help and even up to engineers with no luck
    • Rolling back to 2018 version

    Creative Cloud and using InDesign seems to take up to 2-3G of my RAM to operate which seems ridiculous and taxes the computer too much. That's nearly 50% of the computer's RAM which doesn't seem right. At times I see that I only have 39MB left in RAM and that causes the whole thing to go slow.

    I don't really keep anything on the computer and run external drives so that the main computer is not taxed. Still is slow because Creative Cloud is hijacking my 'virtual memory' apparently. I clean regularly and now have to optimise as I work to make it speed up using CleanMyMac.

    Now there is a new update to InDesign v16.0 and it is not compatible with High Sierra but says I need 10.14 or later. I'm very concerned about updating to Mojave as it seems that it will only increase the amount of RAM being used and make the computer unworkable. I can't upgrade the RAM at the moment, and I do need InDesign to earn my living. I've timed some days that I lose collectively hours of lost time with this slowness and crashing - it is beyond frustrating and been putting up with it for over a year since the 2019/2020 upgrades.

    It really isn't OK that this isn't addressed by Adobe. There are bugs in the code and the cloud based system is too taxing on the RAM. Surely the old way of installing some software on the machine was more manageable.

    Is there any way to reduce the tax on the RAM please?

    Current computer: Mac OS10.13.6, Retina 4K, processor 3GHz Intel Core i5, Memory 8GB 2400 MHz DDR4, Mac HD, Graphics: Radeon Pro 555 2048 MB

    Model Name: iMac
    Model Identifier: iMac18,2
    Processor Name: Intel Core i5
    Processor Speed: 3 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 8 GB
    Boot ROM Version: 166.0.0.0.0
    SMC Version (system): 2.40f0

    I see this issue so HUGE in forums everywhere and find it frustrating with the support team coming up with lame answers every time, mostly blaming the user and with micro solutions that are temporary. These issues are known issues and keep coming back. Support close the tickets too readily and we can't re-open those cases to demonstrate how this is unresolved.

    I've tried every remedy including:

    • Uninstall Creative Cloud and all apps and reinstall
    • Many times 'Repaired' - pretty much every restart it needs 'repairing'
    • Used the cleaner tool
    • Cleaned specific cache as instructed
    • Made a second user to… more

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17. Indd freezes, then crashes, when opening linked (placed) indd files from an indd file

    Indd 16.0 x64, and the previous version. Windows 10. Create a document with test and also linked Indesign "sub-documents" in it. Run spell-check or find & replace, set to check all open documents. Indd opens the linked document, then freezes. You cannot save, quit, or anything. I have submitted numerous crash reports. See https://community.adobe.com/t5/indesign/indesign-2020-crashes-while-using-spell-check-with-linked-indesign-files-on-windows-10/m-p/11608010?page=1#M404257 for details.

    My documents are typically books with 10-20 indesign files in each book. Some of the indesign files have placed (linked) indesign files, typically standard "boilerplate" that must be the same everywhere. When I run a spell check across all of the open docs in a book, it opens the linked file then freezes. I later discovered that it does this on a single document if it has placed indd files and you tell it to search all documents.

    Indd 16.0 x64, and the previous version. Windows 10. Create a document with test and also linked Indesign "sub-documents" in it. Run spell-check or find & replace, set to check all open documents. Indd opens the linked document, then freezes. You cannot save, quit, or anything. I have submitted numerous crash reports. See https://community.adobe.com/t5/indesign/indesign-2020-crashes-while-using-spell-check-with-linked-indesign-files-on-windows-10/m-p/11608010?page=1#M404257 for details.

    My documents are typically books with 10-20 indesign files in each book. Some of the indesign files have placed (linked) indesign files, typically standard "boilerplate" that must be the same everywhere. When I run a spell check across all of the open docs in… more

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    0 comments  ·  Crash/Freeze/Hang  ·  Edit…  ·  Delete…  ·  Admin →
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18. Opening idml from CC2021 crashes CC2020 but not CC2019 and earlier

    When I save file as an idml from CC2021 I cannot open it in CC2020 as it crashes. CC2019 and earlier can open idml files from CC2021. It seems to be an issue only with CC2020. I've managed to open a 1 page blank document with CC2020 from CC2021, but anything that I've worked properly on crashes when the idml is opened in CC2020. I've attached an example.

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19. Data Merge Image File Path Mac Big Sur

    Hi, I use data merge with images daily, after I updated my Mac OS to Big Sur the file path format changed.

    from FolderName:file.jpg
    to
    FolderName/file.jpg

    Any chance Data Merge can adopt to that soon?

    thank you

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    0 comments  ·  Scripting  ·  Edit…  ·  Delete…  ·  Admin →
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20. Cells formatted as Number/Currency etc. in Excel without decimal places or as Date not imported correctly into InDesign.

    InDesign CC : 2020 / 15.0.0.155
    MacOS : 10.13.6
    MS Excel : 16.30 for Mac

    We were able since ever (last version ID CC 2019) to import Excel data-cells by InDesign with the placing functionality. With the actual version of InDesign CC 2020 numbers without any decimal places (e.g. 153) are not imported from Excel files and are displayed in InDesign with a "0" - (e.g. 153 imports to InDesign as 0). If the numbers in the Excel files have at least 1 decimal place numbers are imported correctly (e.g. 153.6 imports to InDesign as 153.6). Please fix this InDesign CC 2020 as soon as possible. An please in InDesgin CC 2019 Excel-Numbers with a sign for thousands place (e.g. 2'153) imported with a non correct sign (e.g. 2'153 imports to InDesgin CC 2019 as 2Õ153). Please verify this also.

    Many thanks in advance,

    InDesign CC : 2020 / 15.0.0.155
    MacOS : 10.13.6
    MS Excel : 16.30 for Mac

    We were able since ever (last version ID CC 2019) to import Excel data-cells by InDesign with the placing functionality. With the actual version of InDesign CC 2020 numbers without any decimal places (e.g. 153) are not imported from Excel files and are displayed in InDesign with a "0" - (e.g. 153 imports to InDesign as 0). If the numbers in the Excel files have at least 1 decimal place numbers are imported correctly (e.g. 153.6 imports to InDesign as 153.6). Please fix this InDesign… more

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the updation process.

    —
    Adobe InDesign Team