571 results found

1. InDesign crashes and content disappears

   InDesign sometimes crashes when saving, packaging, or exporting a file. It then corrupts file, removing content (entire text boxes are now empty). This is destroying files and setting me back hours in my workflow.

   1. Adobe InDesign 16.0
   2. Save/export/package
   3. Should have stable, usable files
   4. InDesign crashes and corrupts my source file
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   0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

2. Hyperlink causing InDesign to crash

   I have an issue in a file that I'm working with where if I scroll to a certain point in the hyperlink panel, my entire InDesign program crashes. I've tried deleting all of the hyperlinks one-by-one, and I noticed that it always crashes when I reach the same point (about 2/3rds down the list).

   I think there's a hyperlink that's become an issue within the file, and whenever InDesign tries to show that specific one within the hyperlink panel, it crashes.

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

3. File Info box not displaying CC2020 15.1.1

   File Info box not displaying when trying to add metadata. CC2020 15.1.1, Mac OS Catalina 10.15.5, external Dell monitor. I have tried reopening and overwriting preference files then restart. I have tried deleting library cache for cc15 and then restart. I have disconnected external monitor and restarted. Only solution has been to reopen as cc2019 doc and add there, but some clients make additional changes in 2020 and send back so I still have same issue. I keep having to force quit to get program to restart each time I try and open file info.
   I saw someone had issue in 2019, but no responses had been noted. Mine DOES work in 2019, but bugs in 2020, so I try not to use it.

   File Info box not displaying when trying to add metadata. CC2020 15.1.1, Mac OS Catalina 10.15.5, external Dell monitor. I have tried reopening and overwriting preference files then restart. I have tried deleting library cache for cc15 and then restart. I have disconnected external monitor and restarted. Only solution has been to reopen as cc2019 doc and add there, but some clients make additional changes in 2020 and send back so I still have same issue. I keep having to force quit to get program to restart each time I try and open file info.
   I saw someone had issue… more

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   Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,
   As confirmed by the user, the issue is resolved with the latest InDesign 2020.1.2(v15.1.2.226).

   —
   Adobe InDesign Team

4. Indesign 15.1.1 crashing when placing an AI file

   Indesign 15.1.1 crashes every time when trying to place an AI file of a map that was originally exported from ArcGIS. Maps are complex, but I have never had a problem placing them before this update.

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

5. Applications freezing while exporting/saving

   Hey Team,
   Indesign ocasionally freezes while hitting cmd+e for export. Also Illustrator and Photoshop freeze from time to time while saving or exporting files ...

   1. Indesign 15.03. 64 bit Illustrator 24.1.3 64 bit Photoshop 21.1.3
   2. Can't reproduce - only happening from time to time but every 10 Minutes or so
   3. Expected: saving or exporting
   4. Actual: freeze so that I have to kill the process via task manager (win 10 - uptodate)

   It ist a big pain since 2 weeks or so .. please fix it. Ah and I use shortcuts to export or save. I try if the error still persists when going the manual way per menuclicking.

   Another thing that caught my eye is: After a crash i restart the application and especially indesign doesnt recognize the screen resolution and opens with a veeeery big window ... I need to "fit to screen" to make it apply to my resolution.

   Powerful Machine here:
   Lenovo P71 17" Laptop
   Intel XEON 1505-V6 CPU 4 core 3.0 GHz
   32 GB ECC DDR4 2400 MHz RAM
   4 K Display
   NVIDIA Quadro P4000 8 GB GDDR5

   Hey Team,
   Indesign ocasionally freezes while hitting cmd+e for export. Also Illustrator and Photoshop freeze from time to time while saving or exporting files ...

   1. Indesign 15.03. 64 bit Illustrator 24.1.3 64 bit Photoshop 21.1.3
   2. Can't reproduce - only happening from time to time but every 10 Minutes or so
   3. Expected: saving or exporting
   4. Actual: freeze so that I have to kill the process via task manager (win 10 - uptodate)

   It ist a big pain since 2 weeks or so .. please fix it. Ah and I use shortcuts to export or save. I try if the error still… more

   2 votes

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

6. InDesign crashing when you try and copy and paste with GPU turned on

   InDesign crashing when you try and copy and paste with GPU turned on. Turned off works normally

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

7. Crash when changing bullet character options

   Just updated to the newest InDesign version (as of 28.03.2020).
   Whenever changing the character style on a bullet list, in my case trying to change the character color of the bullet/numbering character (1., 2., 3. ...) , either via paragraph style -> bullet options or directl via character style window, InDesign crashes. The application does not crash when I choose the "Overprint Fill" option.

   •  

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   CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

8. InDesign "hangs" when exporting to InCopy:

   MAC, OS 15.10.3, InDesign 2020:
   Problems exported via InCopy (hangs and hangs and sometimes crashes) YES I have updated InCopy too. InDesign will no longer export IDML files (could this be due to no longer available to open in CS6?)

   Unfortunately, I am the only person who has upgraded to Catalina.

   Id this an Adobe fix or an Apple OS fix?

   2 votes

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   Closed: Not Reproducible  ·  2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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9. InDesign 2020 hangs, had to Force Quit

   Closed a document, leaving InDesign open with no documents open, then tried to quit InDesign. No response. After about a minute, had to Force Quit.

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   Closed: Fixed  ·  amaarora responded

   As confirmed by the customer that upgrading to latest version InDesign CC 15.0.2 the issue is resolved.

   If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   Thanks,
   InDesign Team

10. InDesign 2020 v15.01 makes corrupt documents when using Alternate Layout

    The "Create Alternate Layout" in indesign 2020 v15.01 is toxic.

    After using it, chances are high that documents will at some later stage become corrupt. It may manifest itself by crashing on copy/paste or just a spinning beachball of death (Mac).

    I have seen this on at least 20 different documents since upgrading from version 2019 to version 2020 (15.0.1). We never used version 15.0.

    This is my guess on what happens:
    Using "Create Alternate Layout" it will make some of the Paragraph Styles corrupt. Version 2020 seems to crash (beachball) whenever one of these are accessed. This might very well be when you open the document, making the whole document inaccessable. It also might happen at a later stage, a minute or two after you have opened the document. (Maybe when some routine tries to read some of the corrupt text styles?)

    Maybe "Copy Text Styles to New Group" is also involved in the plot.

    We are using fairly advanced Paragraph styles with nested styles, based on styles, grep styles, rules etc.

    If I try to use ID 2019 to open the corrupt document using the "Convert" feature, it will somewhat surprisingly likely manage to do so. As opposed to v2020 that only crashes. It will however delete most or all of the Paragraph Styles and assign Standard to all text leaving the document a royal mess. We have not tried to continue to work on such a "Salavaged" document, so if it is still "usable" I do not know.

    Using the exact same features on the same documents in version 2019 never produced such corrupt documents. This has been rampant since upgrading to v2020.

    (I have samples, but not for posting publicly.)

    The "Create Alternate Layout" in indesign 2020 v15.01 is toxic.

    After using it, chances are high that documents will at some later stage become corrupt. It may manifest itself by crashing on copy/paste or just a spinning beachball of death (Mac).

    I have seen this on at least 20 different documents since upgrading from version 2019 to version 2020 (15.0.1). We never used version 15.0.

    This is my guess on what happens:
    Using "Create Alternate Layout" it will make some of the Paragraph Styles corrupt. Version 2020 seems to crash (beachball) whenever one of these are accessed. This might very… more

    2 votes

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    6 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The issue has been fixed in the recently released update to InDesign version 15.0.3.
    Please update to this version to get the fix.

    —
    Adobe InDesign team

11. InDesign freezes and then crashes

    Version: InDesign 15.0.1 x64
    Issue(s): 1. One example is that when working in InDesign and go to save a file the application shows that the icon is spinning and never seems to stop spinning. Then an error message pops up on the screen indicating some sort of issue and then the application crashes to the desktop.
    2. When opening up a file that I have been working on it takes a while to open and when it does open it opens a prior file that I was working on.
    Expected Results: 1. When saving a file I am expecting the application to save as normal and to bring me back to the application and not crash.
    2. To open the file that I requested to be opened.
    Actual Result: 1. File does not save as expected, errors out and then the application crashes.
    2. File requested to be opened opens, but opens with another file as well.
    Example: See attached Windows Event log for application crash details for issue #1.

    Version: InDesign 15.0.1 x64
    Issue(s): 1. One example is that when working in InDesign and go to save a file the application shows that the icon is spinning and never seems to stop spinning. Then an error message pops up on the screen indicating some sort of issue and then the application crashes to the desktop.
    2. When opening up a file that I have been working on it takes a while to open and when it does open it opens a prior file that I was working on.
    Expected Results: 1. When saving a file I am expecting the… more

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

12. Attempting to link two different text boxes causes InDesign to crash.

    I have version 15.0.1.

    2 votes

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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. hangs on export to epub3

    I have one file that will not export at all. InDesign hangs every time and I have to force quit. I have tried not including the cover, the fonts, the TOC, in all combinations. I was able to export by opening the IDML in CS6. Mac OS 10.3.6 and InDesign CC 15.1

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  amaarora responded

    As confirmed by the customer, the issue was due to hyperlinks inside footnotes in the document. Deleting them resolved the issue.

14. Copying anchored object from one ID doc to another crashes ID 15.0 on WIN 10

    An anchored object text frame, with content and formatting copied from one ID Doc to another, will crash ID (15.0 x64 WIN 10). Same action in ID (14.03) works perfectly.

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

15. Indesign freezes when loading .indd files from server

    Every time I try to open a file with .indd extension from our server the program crashes-stops working, therefore I "force quit".
    It starts loading up to the point of the "missing links" notification message (if there are any) and it stops responding-freezes.

    Tho when this same file is copied to the desktop it opens just fine.

    Why and what is the reason and most importantly what is the solution for this problem?

    2 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. Applescript Droplet: InDesign 2020 issue

    A much used droplet to export one or more InDesign documents to PDF (with dialog and settings) will not work with InDesign 2020 (v15.0.0.155) anymore (fine with InDesign CC 2019). InDesign 2020 opens the first (or the only) document. I can select options in the upcoming dialogue box, but then crashes immediately by clicking OK with an error message (see screenshot).

    However, the same base code of the script works directly from InDesign to export the active document to PDF without any problems.

    InDesign 2020 may not handle "on open ..." and / or "repeat with ..." in the droplet ?!

    macOS Mojave 10.14.6
    same on MacBook Pro 2019 and MacPro 2012

    Joerg

    A much used droplet to export one or more InDesign documents to PDF (with dialog and settings) will not work with InDesign 2020 (v15.0.0.155) anymore (fine with InDesign CC 2019). InDesign 2020 opens the first (or the only) document. I can select options in the upcoming dialogue box, but then crashes immediately by clicking OK with an error message (see screenshot).

    However, the same base code of the script works directly from InDesign to export the active document to PDF without any problems.

    InDesign 2020 may not handle "on open ..." and / or "repeat with ..." in the droplet… more

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  Abhinav Kaushik responded

    As per the confirmation received from the customer the issue no longer reproducible in Id 15.0.1.
    We are closing the thread for now.

    Thank you,
    InDesign Team

17. InDesign 2009

    InDesign 2019 on Windows7 physical device, Not Responding shortly after program launch. Have tried removing Users Local profile folder incase of a corrupt Cache file. Still not working.

    2 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

18. optical margin alignement

    The settings for the optical margin alignment are changed after a program crash (InDesign 13.1.1.): Either (more often) the option is deactivated, but occasionally it is also activated. The text will be wrapped completely new accordingly.

    2 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

19. [Windows] InDesign/InCopy CC2018 is crashing on document close (icml file with anchored pdf file)

    InDesign/InCopy CC2018 have an issue with PDF (and probably AI) files used as anchors in text frames when the Display Performance/Vector Graphics option is set to High Resolution.

    Steps to reproduce:
    As I'm unable to attach a zip file in here (why?) here's the link to the example:
    https://adobe.ly/2Uc2pcN

    1. Start InDesign/InCopy (with settings/cache cleared)
    2. Menu: Edit -> Preferences -> Display Performance -> Adjust View Settings -> Vector Graphics [set to: High Resolution]
    3. Open "crash-example.idml" file.
    4. Select "Update Links" in the dialog (if asked)
    5. Replace crash-example.icml file with a file found in "replace-file-1" folder
    6. Update Content of the text frame (menu -> InCopy -> Update Content or CTRL+F5)
    7. Close the file with CTRL+W (or by clicking "x" in the tab)
    8. When asked to save changes select "No"
    9. InDesign (or InCopy) crashes.

    Additional info:
    * Changing Preferences/Display Performance/Adjust View Settings/Vector Graphics to "Proxy" - the document closes without a crash (but only if the pdf was first loaded with that setting).
    * InDesign versions affected: 13.0.0, 13.1.1
    * InCopy versions affected: 13.0, 13.1.1
    * Versions not affected: 10.0, 11.0, 12.0, 14.0
    * Operating system affected: Windows

    Please provide a fix for this issue in CC2018 as it makes InDesign/InCopy unusable in some workflows.

    InDesign/InCopy CC2018 have an issue with PDF (and probably AI) files used as anchors in text frames when the Display Performance/Vector Graphics option is set to High Resolution.

    Steps to reproduce:
    As I'm unable to attach a zip file in here (why?) here's the link to the example:
    https://adobe.ly/2Uc2pcN

    1. Start InDesign/InCopy (with settings/cache cleared)
    2. Menu: Edit -> Preferences -> Display Performance -> Adjust View Settings -> Vector Graphics [set to: High Resolution]
    3. Open "crash-example.idml" file.
    4. Select "Update Links" in the dialog (if asked)
    5. Replace crash-example.icml file with a file found in "replace-file-1" folder
    6. Update Content of the text frame (menu… more
    2 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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20. ID crashes inserting a symbol as index reference. I tried a dozen times. It used to work in previous versios

    ID crashes inserting a symbol as index reference. I tried a dozen times. It used to work in previous versions

    2 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team