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Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
An error occurred while saving the commentJohn commented
ridiculous. none of the solutions work. this is what happens when you have a monopoly. and the fact that they don't really have a "help" center, but outsource it to the user forum. all that money and adobe cannot pay people to fix the software and assist users. glad the shareholders have multiple homes and luxurious vacations. just screaming into the abyss here.