Proportional Scaling Using Shift Button Not Working
In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
Every week there is a new issue I have with CC. Paying a lot of money to have to constantly reset preferences is frustrating. when the program used to work great.
having the same issues as everyone below
gray kent commented
I've been experiencing this issue aswell. I've tried everything that was recommended on this forum, and its still not working. I just updated my indesign, and that still didn't fix the problem. Does anyone have other tips as to what I can try, this is very inconvenient for work flow.
The keyboard shortcut for scaling in InDesign CC stopped working for me. After much frustration and experimentation, I figured out that if I close all programs and relaunch InDesign FIRST, the issue is resolved. Works every time for me.
I recently re-installed Webroot and had this problem occur. Just pressing "Pause Secure Keyboard Entry" form the Webroot app menu fixed it immediately. Thank you for the tip.
This problem has been driving me crazy! It's the most basic key function that causes so much headache when it doesn't work! I have just followed the suggestions below and quit chrome and safari and it works. This bug really needs to be fixed.
I don't use safari or chrome, is there a fix for this?? It's incredibly annoying!
I've got the same problems described below. I reinstalled InDesign 2019 and now it has got the same bugs. I don't even use Safari, only Chrome. I tried closing every other programme but nothing helped. I can't work like that, pleaaase fix it fast!
As I'm seeing from the most recent comments, this bug has reappeared in InDesign 2020. The keyboard shortcut Cmnd+Shift+drag doesn't scale objects proportionally and Option+drag doesn't duplicate objects. I quit Safari but still no change. This only happens on a Mac for me. I tried InDesign 2020 on a Windows PC and didn't encounter the problem. The shortcuts are working in Illustrator 2020 though. I checked Terminal on the Mac and confirmed that I don't have Secure Keyboard Entry activated either. Please help!
closing chrome & closing and re-opening safari seemed to fix the bug.
not very cool, but better than nothing …
shift + Mouse drag … dos not scale proportionally any more!
alt + shift + Mouse drag … does not duplicate any more!
cmd + shift + Mouse resize is not proportionally any more and content of frame does not scale!
these functions are critical!
even in older versions of indesign this does not work anymore since the update to 2020 …
… how can i fix this?
can you fix this!?
Amy Jorgenson commented
Cmd-Shift-> doesn't work!! How to fix!
So irritating...I just updated and now my scaling tool doesn't work AGAIN. I don't understand why this is happening. I've done nothing differently other than update Indesign.... help please.
UGH! Came here because I was having this problem - can't believe I have to keep quitting Safari.
THANK YOU! to Anonymous who commented on June 17, 2019 22:23.
Quitting Safari fixed the problem! It's an easy work-around, but would be great if Adobe could fix this. Who works with their browser closed?
First they changed the shift button in Photoshop
Now it no longer even works in InDesign
Adobe, you're killing me!
Please provide another solution other than "close your internet browsers" That's honestly not a solution.....
Has anyone found a work around? This is very annoying and time consuming.
E.g. I have an image I want to scale in an image box, I create the box, I do not want it to fit the height or width by using the shortcut, I want to be able to size proportionally so I can crop inside the image box.
Right now the only way I have found to scale proportionally is by increasing the box size - then use the short cut - then resize the image box around the portion of the image I want cropped. Ask me how much time it takes to do this to get what I am looking to accomplish? Too much time! Thats how much.
ADOBE, fix this!These online programs are too costly to have this type of malfunction, it has been going on for far too long.
I don’t have the webroot security app, so that solution didn’t help. However, someone posted to quit Safari and that worked for me. Thanks. I’d still like this bug fixed so I can use the internet.
Designers need to resize all the time. This bug is wasting so much time. Please fix it. I’m avoiding InDesign at all costs and designing new files only in Illustrator.
Caroline Schavemaker commented
Do you already have solved this problem? How?