Bug details

Proportional Scaling Using Shift Button Not Working

In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

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Layne Ransom shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Hello All,

Thank you for your patience all this while; we really appreciate your support!

Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

Regards,
Abhinav Kaushik
InDesign Team

236 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    having the same issue can't do preferences and the scale tool is infuriating. FIX IT ADOBE, you're killing my production time!!!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I struck a quick solution - close down all your web browsers and see what happens. Worked for me.

  • MvB commented  ·   ·  Flag as inappropriate

    This morning I had the same issue. Workaround that helps at my system:

    1. Stop InDesign
    2. Delete all preferences of InDesign (<user>/library/Preferences/Adobe Indesign)
    3. Restart InDesign (everything is at default now)

    Scaling does work now (proportionally) when pressing Cmd+Shift and moving corner of (group of) pictures.

  • Niina commented  ·   ·  Flag as inappropriate

    Still having this annoying problem! Scale does not work as it should. This is really making my work impossible as I should be sending the file tomorrow morning to a customer!

  • Brooke commented  ·   ·  Flag as inappropriate

    I am having the same issue still. Using the shift key doesn't keep objects traveling along the same axis and holding down the Option key does not copy like it once did. I have no anti-virus software that would be causing this problem. Hopefully this can get resolved quickly.

  • Albie creative commented  ·   ·  Flag as inappropriate

    Also no Webroot - as others have suggested this is a PRO design tool and we have deadlines to adhere to - efficiencies and functionality is a key part of a designers ability to earn an income - these products cost a great deal of money per annum - please fix ASAP or at least post some useful comments.

    Kind Regards

  • Albie creative commented  ·   ·  Flag as inappropriate

    This is currently happening to me in latest version of Indesign, along with some other strange an unexpected behaviours, SHIFT KEY not working for any constraining options - SHAPES - LINES etc.

  • Tes commented  ·   ·  Flag as inappropriate

    FYI - it is now scaling in proportion without the shift.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This worked yesterday and today does not. I don't have webroot and have the latest version of Adobe CC as well as operating system. Also, the ability to pan using the space bar is no longer working either. Has completely affected my efficiency. Very annoying Adobe, get this fixed.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Still not working for me either (latest vesrion Adobe CC), and i don't have webroot.
    Please fix this asap!

  • Anonymous commented  ·   ·  Flag as inappropriate

    This has definitely wrecked my morning and a deadline. Get it together, this is a basic function. No webroot on my Mac.

  • Anonymous commented  ·   ·  Flag as inappropriate

    No antivirus software running over here and still having this issue. With this many complaints, this should not still be an issue. Please resolve this ASAP!!!

  • MvB commented  ·   ·  Flag as inappropriate

    UPDATE: It works now at my PC (14.0.1 - CC2019)

    Tried earlier versions where it always worked, but there it did not work also anymore. After that:

    1. Stopped InDesign
    2. Deleted all preferences of InDesign (<user>/library/Preferences/Adobe Indesign)
    3. Restarted InDesign (everything is at default now)

    Scaling does work now (proportionally) when pressing Cmd+Shift and moving corner of (group of) pictures.

  • MvB commented  ·   ·  Flag as inappropriate

    UPDATE: It works now at my PC (14.0.1 - CC2019)

    1. Stopped InDesign
    2. Deleted all preferences of InDesign (<user>/library/Preferences/Adobe Indesign)
    3. Restarted InDesign (everything is at default now)

    Scaling does work now (proportionally) when pressing Cmd+Shift and moving corner of (group of) pictures.

  • MvB commented  ·   ·  Flag as inappropriate

    Does not work here either after update to 14.0.1 ! Same with pressing SHIFT key and move an item horizontal, that also does not work anymore. And no, I'm not using Webroot or anything like that.
    Workaround via Scale-tool ('S') as mentioned below is possible for proportional scaling (thanks!) but very annoying.
    Why is this??

  • Anonymous commented  ·   ·  Flag as inappropriate

    Write string
    Create file PSUserConfig.txt with string "TransformProportionalScale 0" and add file to this directory

    macOS: //Users/[UserName]/Library/Preferences/Adobe Photoshop CC 2019 Settings/

  • ca commented  ·   ·  Flag as inappropriate

    Hi I'm having the exact same problem since a few months running CC18 on Macbook running Mojave 10.14. Its infuriating!!
    I am not running Webroot or anything either.
    Can't find a fix for this.

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