Bug details

Proportional Scaling Using Shift Button Not Working

In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

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Layne Ransom shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Hello All,

Thank you for your patience all this while; we really appreciate your support!

Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

Regards,
Abhinav Kaushik
InDesign Team

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  • Tes commented  ·   ·  Flag as inappropriate

    FYI - it is now scaling in proportion without the shift.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This worked yesterday and today does not. I don't have webroot and have the latest version of Adobe CC as well as operating system. Also, the ability to pan using the space bar is no longer working either. Has completely affected my efficiency. Very annoying Adobe, get this fixed.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Still not working for me either (latest vesrion Adobe CC), and i don't have webroot.
    Please fix this asap!

  • Anonymous commented  ·   ·  Flag as inappropriate

    This has definitely wrecked my morning and a deadline. Get it together, this is a basic function. No webroot on my Mac.

  • Anonymous commented  ·   ·  Flag as inappropriate

    No antivirus software running over here and still having this issue. With this many complaints, this should not still be an issue. Please resolve this ASAP!!!

  • MvB commented  ·   ·  Flag as inappropriate

    UPDATE: It works now at my PC (14.0.1 - CC2019)

    Tried earlier versions where it always worked, but there it did not work also anymore. After that:

    1. Stopped InDesign
    2. Deleted all preferences of InDesign (<user>/library/Preferences/Adobe Indesign)
    3. Restarted InDesign (everything is at default now)

    Scaling does work now (proportionally) when pressing Cmd+Shift and moving corner of (group of) pictures.

  • MvB commented  ·   ·  Flag as inappropriate

    UPDATE: It works now at my PC (14.0.1 - CC2019)

    1. Stopped InDesign
    2. Deleted all preferences of InDesign (<user>/library/Preferences/Adobe Indesign)
    3. Restarted InDesign (everything is at default now)

    Scaling does work now (proportionally) when pressing Cmd+Shift and moving corner of (group of) pictures.

  • MvB commented  ·   ·  Flag as inappropriate

    Does not work here either after update to 14.0.1 ! Same with pressing SHIFT key and move an item horizontal, that also does not work anymore. And no, I'm not using Webroot or anything like that.
    Workaround via Scale-tool ('S') as mentioned below is possible for proportional scaling (thanks!) but very annoying.
    Why is this??

  • Anonymous commented  ·   ·  Flag as inappropriate

    Write string
    Create file PSUserConfig.txt with string "TransformProportionalScale 0" and add file to this directory

    macOS: //Users/[UserName]/Library/Preferences/Adobe Photoshop CC 2019 Settings/

  • ca commented  ·   ·  Flag as inappropriate

    Hi I'm having the exact same problem since a few months running CC18 on Macbook running Mojave 10.14. Its infuriating!!
    I am not running Webroot or anything either.
    Can't find a fix for this.

  • Anonymous commented  ·   ·  Flag as inappropriate

    For what it’s worth folks:

    Been having a play this morning, and if you take it slow and be very deliberate about your intention to rescale something proportionally, Indesign does seem to acknowledge this - albeit temperamentally.

    Use the Scale Tool rather than just the Selection Tool, hold down the shift key before clicking on a point and draw the point in as closely as you can on a 45 degree angle. Seem to work most of the time - even with grouped elements.

    Not a fix by any stretch, but might get us all through (somewhat slower and frustrated) until this lot get their act together.

    Hope it works for you.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I’m not running any anti-virus software of any kind and it’s still an issue. Come on Adobe, sort this out! It’s fundamental stuff!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I can see the posts of people saying it's automatically set now to scale proportionally, but that's not actually functioning. I cannot get anything to scale to proportion. This is an actual outrage. Why update if everything breaks????

  • Karim commented  ·   ·  Flag as inappropriate

    Both me and my colleague are using CC version 14.0 but theirs has no issue, mine does?? what did I do to offend you? But seriously, this really sucks, please sort it out.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same issue here with no antivirus software installed. I can't believe we are still waiting for this to be fixed!?!! We certainly pay enough for these programs.

  • Leanna Hanson commented  ·   ·  Flag as inappropriate

    I do not have Webroot or other antivirus software installed. This is a big problem. Even when the "constrain proportions for scaling" icon is selected and I hold down the shift key, it does not work. Please fix asap.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I am having same issue in Photoshop, do not have Webroot. Please fix, this is a mess.

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