Bug details

Proportional Scaling Using Shift Button Not Working

In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

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Layne Ransom shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Hello All,

Thank you for your patience all this while; we really appreciate your support!

Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

Regards,
Abhinav Kaushik
InDesign Team

229 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    I'm having the same issue after updating all my Adobe apps. I usually never update immediately for this exact reason.

    I did find that the Function key (fn) on my mac keyboard performs the same function as the shift key is supposed to perform.

    This still isn't a great solution since I'm always using the shift key due to muscle memory, but hopefully it will help some of you in the meantime.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I just updated my Adobe products, and had the same issue. I tried playing around with other keys and discovered that FN key (FuNction key) on my Magic Keyboard performs the way the SHIFT key works when scaling. Hope this helps.

  • SR commented  ·   ·  Flag as inappropriate

    I'm having the same issue after the latest update today. It's really slowing me down.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Has anyone who DOESN'T have Webroot SecureAnywhere got a work around for this? Adobe are not helping.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Just updated this morning and I've run in to the same problem. Using the Alt/Option is a workaround, but definitely not preferable. This is a HUGE time killer!

  • Sebastian commented  ·   ·  Flag as inappropriate

    hey, I can not resize proportionally using shif in Photoshop....but even more strange, it seems that it resizes proportionally without using shift??? I have checked my keyborad and the shift key works as it should.

  • Sebastian commented  ·   ·  Flag as inappropriate

    hey, I can not resize proportionally using shift in Photoshop....but even more strange, it seems that it resizes proportionally without using shift??? I have checked my keyboard and the shift key works as it should.

  • Anonymous commented  ·   ·  Flag as inappropriate

    What is going on. illustrator is having the same issue after updating last night. It was working fine until just now. Restarted everything again and other suggestions here didn't work for me. I need to work! ADOBE! Please fix the issue!

  • [Deleted User] commented  ·   ·  Flag as inappropriate

    Just updated Photoshop and this issue started. It's really annoying and it's costing me a lot of time. Can you help, please??

  • Alex commented  ·   ·  Flag as inappropriate

    Hi everyone...scales fine when using the alt/option button...drag in or out and the proportion is 100% it does scale from center tho.

  • Vanessa commented  ·   ·  Flag as inappropriate

    Thanks, Mark! I did what you did – quit Safari – and proportional scaling in InDesign started working again! I've re-opened Safari and proportional scaling continues to work fine. Thank you!

  • Anna C. commented  ·   ·  Flag as inappropriate

    I have restarted the computer, restarted the application, clicked "snap to" off and on, disabled security software, turned on auto fit (which is definitely not what I need for this particular project), reset "essentials workspace," and secure keyboard entry is not turned on on my mac.

    The SHIFT+drag or any other SHIFT+ keyboard shortcut does not work under any of these circumstances.

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