101 votes270 comments · Adobe InDesign: Bugs » Graphics/Images/Assets · Flag idea as inappropriate… · Admin →
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
An error occurred while saving the commentMelissa Potvin commented
Same problem since my last Update to Indesign 2020 (15.1.1) ... Very disappointed...
I just past 1,5 hour in a "adobe remote" with an Adobe Expert to resolve the bug and the team have no solutions for now... I wish some solutions in the next week... If some people have question, here's the number of the case : Case number ADB-13937799-T1J5.