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Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
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Quitting all the browsers and restarting fixed the problem. Its ridiculous – for all that money I'm paying I'm expecting basic functions to work (don't let me started with scripting and GREP styles problems).
Adobe – if I deliver deliver work to my clients with such a major flaw – how many commissions will I have you think?
And what is Webroot? Why should I care? I have no desire to be a programmer or technician. Just solve it – it is what I'm paying you for!!!!