7004 results found

1. InDesign crashes while closing the application

   Nine times out of ten, Mac generates a crash report when closing InDesign CC 2019. InDesign closes fine, but Mac believes it crashed.

   Mac Mojave 10.14

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   1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Thanks for reporting the issue to us. We are currently investigating the issue.

   Adobe InDesign Team

2. Crashes when Placing Docs from Microsoft Word

   Since updating to CC2019 I am having constant crashes when placing from Microsoft Word.
   The same documents were not an issue last week when using CC2018, both the same InDesign doc and word doc worked perfectly together.
   Any suggestions as to how I can fix this critical issue - I'm on a business critical deadline, failing to meet it quite literally means the closure of our business.

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   5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   FIXED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
   If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

   Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
   Do let us know in the comments, if you face any problem with the new update.

   List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

   Regards,
   InDesign Team

3. PDF Comments not hiding

   PDF Comment import does not hide comments on the layout after the Hide Comments on Layout button is pressed.

   The following is the process I followed:
   - Displayed the PDF Comments pane in InDesign.
   - Imported comments from PDF's.
   - Selected the Hide Comments on Layout Button in the PDF Comments pane.
   * Comments are hidden from view.
   - Leave the InDesign window
   - Return to InDesign, and some of the comment boxes are shown, some are not shown, and some are partially shown (the box is cut in half).
   - Move cursor over the Show Comments on Layout button. Can confirm that it notes Show comments and not Hide Comments.
   - Click Show Comments on Layout and all the comment boxes appear again
   - Click Hide Comments on Layout and they all disappear again.
   - Leave the window, and return.
   * Half the boxes are there, the other half missing and some show partially.

   I have added an example of this; please ignore the smudges. That was me.

   Disp

   PDF Comment import does not hide comments on the layout after the Hide Comments on Layout button is pressed.

   The following is the process I followed:
   - Displayed the PDF Comments pane in InDesign.
   - Imported comments from PDF's.
   - Selected the Hide Comments on Layout Button in the PDF Comments pane.
   * Comments are hidden from view.
   - Leave the InDesign window
   - Return to InDesign, and some of the comment boxes are shown, some are not shown, and some are partially shown (the box is cut in half).
   - Move cursor over the Show Comments on Layout button.… more

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4. Basic Shortcuts Gone

   InDesign, Photoshop and Illustrator all lost shortcuts such as spacebar hand, zoom, unable to scale boxes in InDesign or constrain placed images, Photoshop you can't constrain a scale with shift. All same in Illustrator. Just noticed these yesterday and assumed it was Mojave, which I installed Saturday. I updated Adobe upgrades but that didn't help.

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5. Text Frame Options, Baseline Options, First baseline, Offset setting not respected

   InDesign is changing the Text Frame Options / First Baseline / Offset to the default on existing documents.
   I open a document where nearly all my text boxes were set to "Cap Height" and they have all been turned to "Ascent" and now no longer fit in their text boxes. I have to open a Text Frame Options, click Baseline Options tab, and pull down the First Baseline, Offset to Cap height FOR EVERY PAGE, (after selecting all and changing to the direct selection tool)!

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   1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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6. Publish Online Effects Not Displaying

   I've published my document online, and when I do the image overlay isn't showing. It just shows my color block, but not the image below.

   It displays properly in the thumbnail preview though. See attachment for behavior issues.

   How do I resolve this?

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   2 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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7. vertical justification not working with anchored objects

   vertical justification not working with anchored objects

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   3 comments  ·  Others  ·  Delete…  ·  Admin →
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8. eyedropper

   The eyedropper suddenly stopped working correctly. See attached images to show which eyedropper options are selected and what the result is. The color should be a flat blue and instead a gradient effect is being applied. This is happening repeatedly throughout many charts within this document. I'm in InDesign CC and it's up to date. I just reset all of my preferences manually as the shortcut keys have never worked for me and my pages panel stopped working.

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   1 comment  ·  Effects/Transparency  ·  Delete…  ·  Admin →
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9. linked files ignored upon packaging

   1. Adobe InDesign Version 13.1 x64 on Windows
   2. images are linked within the document and shown as such. When I package the document, it shows "0 links found" and no linked files are packaged
   3. This is the first time I've packaged a document since upgrading to INDD 2018. Have never had it ignore links before
   4. No linked files are packaged
   5. It sees the links... but not in the "package" menu

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   1 comment  ·  Print/Packaging  ·  Delete…  ·  Admin →
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10. spinning ball every minute

    InDesign CC 13.1
    When using InDesign, doesn't matter which file, or file size, every minute on the minute I encounter a spinning ball for 10 seconds.

    I use InDesign for a majority of my work, so there is almost an hour of work time lost each day.

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
    If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
    We seek your support in our continuous effort to improve InDesign.

    -InDesign Team

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread… more

11. Lock files not synced via google drive

    We have an issue where one user opens an indesign file and a lock file is created. When on a standard file server, a second user tries to open the file and is told its locked by user x and they cannot open the file. With google file stream, user 1 opens the file and a lock file is generated and synced, user 2 has that lock file synced locally so its visible, but they can still open the file and get no lock warnings. Has anyone else found this and found a solution

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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12. InDesign crashes on Hyperlink panel open

    Latest version of InDesign 2018.

    Process video:
    https://cl.ly/0y1V3z190L0O

    I'm trying to add hyperlink to a text but it leads to a program crash. This happens only for 3 close lines of text in a one single file. The file has been sent to mr. Sushil's email.

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    7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Hi,
    We have been able to reproduce the issue and it is currently under investigation.

    Regards
    InDesign Team

13. InDesign produces 'failed to open the pdf file' error when importing pdf with dotted lines

    Using InDesign v13.1 on a MacBook Air (12 inch, 2017) running iOS 10.13, importing a .pdf generated using attached MS Powerpoint file LA02examplerunFigure.pptx resulted in 'failed to open the pdf file' error if the lines added to the graphic are dotted lines as shown (see attachment). Changing these lines to solid lines before exporting to .pdf solved this (see 'LA02examplerunFigure(noDotted).pptx). Upon experimentation, addition of any dotted line to the graphic in Powerpoint results in this error when the file is exported to a .pdf and imported to InDesign.

    • 

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    3 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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14. Publish online - embedded videos no longer playing in Chrome

    Have created an InDes file with embedded videos that I published online. Up until recently, all the videos have been playing in Chrome fine, however now they don't play. It loads the video, but when I click the play arrow, nothing happens. I can scrub through the video with the video controller, but not play it. The videos play fine on Safari.

    If I set the videos to autoplay, they do, however there is no way to pause or stop them, so it doesn't work when there are multiple videos on one page.

    This is a recent thing, last year we published a similar file with no video problems.

    Link to a test page from the file:
    https://indd.adobe.com/view/2fe91109-72f2-4463-86e7-37c9d7017422

    • videos are MP4
    • All videos are 940x540 so not huge files
    • not working on Chrome but is working on Safari
    • Can scrub through the videos on Chrome, but they just won't play.

    Additionally, when I try to play the videos in the InDesign sample publish online doc, they don't play either:
    https://indd.adobe.com/view/e7718b9a-4518-4bda-9efe-9df4d60cb3b3

    Have created an InDes file with embedded videos that I published online. Up until recently, all the videos have been playing in Chrome fine, however now they don't play. It loads the video, but when I click the play arrow, nothing happens. I can scrub through the video with the video controller, but not play it. The videos play fine on Safari.

    If I set the videos to autoplay, they do, however there is no way to pause or stop them, so it doesn't work when there are multiple videos on one page.

    This is a recent thing, last year… more

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    2 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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15. InDesign is unusable after the latest update (13.1) with spell checking and hyphenation is set to Hungarian / Winsoft.

    InDesign is unusable after the latest update (13.1) if spell checking and hyphenation is set to Hungarian / Winsoft. All words are underlined as incorrectly spelled, hyphenation dosen't work, InDesign hangs. If I open a documents saved before the update InDesign displays the document, than hangs.

    OS Sierra 10.26.6

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    3 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    We’ve been able to reproduce the issue and it is currently under investigation.

    Thanks,
    InDesign Team

16. Spelling Language - everything switched to English (UK) but keeps Arabic

    I have switched Preferences and all other options to English (UK) but the Check Spelling sticks to Arabic. I am not able to change this setting.

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    5 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Dictionary options in Preferences dialog is just for defining the chosen Language properties i.e. when you go to Preferences > Dictionary and select any language (say ‘German: Old Rules’) in Language dropdown, it does not signify that ‘German: Old Rules’ is applied or set as a language. It only signifies the User Dictionary that is used for that language, giving you the option to add more custom dictionaries. Also any changes that you make in Hyphenation, Spelling, Double Quotes and Single Quotes section in Preferences > Dictionary would pertain to that Language only. To use those settings you have to manually apply the Language from Control panel/Character panel or from Paragraph/Character Style to the text.

    You can verify this by following steps:

    Go to Preferences > Dictionary and select ‘German: Old Rules’, etc. in Language dropdown.
    Change Spelling or Hyphenation setting and click OK.
    Now create a text frame. The language for that text frame would not be ‘German: Old Rules’.

    Dictionary options in Preferences dialog is just for defining the chosen Language properties i.e. when you go to Preferences > Dictionary and select any language (say ‘German: Old Rules’) in Language dropdown, it does not signify that ‘German: Old Rules’ is applied or set as a language. It only signifies the User Dictionary that is used for that language, giving you the option to add more custom dictionaries. Also any changes that you make in Hyphenation, Spelling, Double Quotes and Single Quotes section in Preferences > Dictionary would pertain to that Language only. To use those settings you have to manually apply the Language from Control panel/Character panel or from Paragraph/Character Style to the text.

    You can verify this by following steps:

    Go to Preferences > Dictionary and select ‘German: Old Rules’, etc. in Language dropdown.
    Change Spelling or Hyphenation setting and click OK.
    Now create a text frame. The… more

17. running headers does not show numbers

    Running headers does not show the auto numbering for a paragraph style. This would be so much better to have this rather than using a third party plug-in. The best of which is no longer supported for CC.

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    1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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18. Copy/Paste of image/graphic blocks very slow

    Adobe InDesign CC 13.1 on Sierra
    The copy and paste of graphic blocks in the same doc is very slow. When there is not a large number of links, it is pretty ok BUT when adding a lot of new picture links, the wheel keeps turning during ca. 10/15 seconds after each copy and paste of a graphic block also.

    The temporary solution is to change the name of the image folder so to disable the dynamic links to pictures. But not ideal.

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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19. Publish Online download PDF kills buttons/interactivity

    Steps to reproduce: post a Publish Online document, then click to download a PDF.
    
    Expected result: all buttons and interactivity would remain.
    Actual result: all buttons disappear and all interactivity is lost. Occurs in both Chrome and Safari, on desktop and handhelds.
    Using ID 13.1 on Mac High Sierra.

    5 votes

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    2 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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20. Table cells tagged as form fields do not get tagged when using the Articles panel in an accessible PDF file.

    If you convert a table cell to a graphic cell and then make it an interactive form field, if you use the Articles panel to control the order, the form fields do not get tagged.

    1.) Create a table
    2.) Select a cell and choose Table > Convert to Graphic Cell
    3.) Open the articles panel and drag the frame containing the table to the Articles panel to create a new article.
    4.) Enable "Use for Reading order in tagged PDF" from the Articles panel menu.
    5.) Export to interactive PDF with tags enabled.

    Result: If you open the PDF and look in the tags pane or run the Accessibility Checker, you'll get errors that the form fields are not tagged.

    Workaround: If you cut the interactive form field and paste as inline within the cell, it exports properly and is tagged. This should not be necessary and makes a lot of extra work.

    If you convert a table cell to a graphic cell and then make it an interactive form field, if you use the Articles panel to control the order, the form fields do not get tagged.

    1.) Create a table
    2.) Select a cell and choose Table > Convert to Graphic Cell
    3.) Open the articles panel and drag the frame containing the table to the Articles panel to create a new article.
    4.) Enable "Use for Reading order in tagged PDF" from the Articles panel menu.
    5.) Export to interactive PDF with tags enabled.

    Result: If you open the PDF… more

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    4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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