6813 results found

1. Basic Shortcuts Gone

   InDesign, Photoshop and Illustrator all lost shortcuts such as spacebar hand, zoom, unable to scale boxes in InDesign or constrain placed images, Photoshop you can't constrain a scale with shift. All same in Illustrator. Just noticed these yesterday and assumed it was Mojave, which I installed Saturday. I updated Adobe upgrades but that didn't help.

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2. Text Frame Options, Baseline Options, First baseline, Offset setting not respected

   InDesign is changing the Text Frame Options / First Baseline / Offset to the default on existing documents.
   I open a document where nearly all my text boxes were set to "Cap Height" and they have all been turned to "Ascent" and now no longer fit in their text boxes. I have to open a Text Frame Options, click Baseline Options tab, and pull down the First Baseline, Offset to Cap height FOR EVERY PAGE, (after selecting all and changing to the direct selection tool)!

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   1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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3. Publish Online Effects Not Displaying

   I've published my document online, and when I do the image overlay isn't showing. It just shows my color block, but not the image below.

   It displays properly in the thumbnail preview though. See attachment for behavior issues.

   How do I resolve this?

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   2 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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4. vertical justification not working with anchored objects

   vertical justification not working with anchored objects

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5. eyedropper

   The eyedropper suddenly stopped working correctly. See attached images to show which eyedropper options are selected and what the result is. The color should be a flat blue and instead a gradient effect is being applied. This is happening repeatedly throughout many charts within this document. I'm in InDesign CC and it's up to date. I just reset all of my preferences manually as the shortcut keys have never worked for me and my pages panel stopped working.

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   1 comment  ·  Effects/Transparency  ·  Delete…  ·  Admin →
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6. linked files ignored upon packaging

   1. Adobe InDesign Version 13.1 x64 on Windows
   2. images are linked within the document and shown as such. When I package the document, it shows "0 links found" and no linked files are packaged
   3. This is the first time I've packaged a document since upgrading to INDD 2018. Have never had it ignore links before
   4. No linked files are packaged
   5. It sees the links... but not in the "package" menu

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   1 comment  ·  Print/Packaging  ·  Delete…  ·  Admin →
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7. spinning ball every minute

   InDesign CC 13.1
   When using InDesign, doesn't matter which file, or file size, every minute on the minute I encounter a spinning ball for 10 seconds.

   I use InDesign for a majority of my work, so there is almost an hour of work time lost each day.

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   0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

8. Lock files not synced via google drive

   We have an issue where one user opens an indesign file and a lock file is created. When on a standard file server, a second user tries to open the file and is told its locked by user x and they cannot open the file. With google file stream, user 1 opens the file and a lock file is generated and synced, user 2 has that lock file synced locally so its visible, but they can still open the file and get no lock warnings. Has anyone else found this and found a solution

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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9. InDesign crashes on Hyperlink panel open

   Latest version of InDesign 2018.

   Process video:
   https://cl.ly/0y1V3z190L0O

   I'm trying to add hyperlink to a text but it leads to a program crash. This happens only for 3 close lines of text in a one single file. The file has been sent to mr. Sushil's email.

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   7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Hi,
   We have been able to reproduce the issue and it is currently under investigation.

   Regards
   InDesign Team

10. InDesign produces 'failed to open the pdf file' error when importing pdf with dotted lines

    Using InDesign v13.1 on a MacBook Air (12 inch, 2017) running iOS 10.13, importing a .pdf generated using attached MS Powerpoint file LA02examplerunFigure.pptx resulted in 'failed to open the pdf file' error if the lines added to the graphic are dotted lines as shown (see attachment). Changing these lines to solid lines before exporting to .pdf solved this (see 'LA02examplerunFigure(noDotted).pptx). Upon experimentation, addition of any dotted line to the graphic in Powerpoint results in this error when the file is exported to a .pdf and imported to InDesign.

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    3 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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11. Publish online - embedded videos no longer playing in Chrome

    Have created an InDes file with embedded videos that I published online. Up until recently, all the videos have been playing in Chrome fine, however now they don't play. It loads the video, but when I click the play arrow, nothing happens. I can scrub through the video with the video controller, but not play it. The videos play fine on Safari.

    If I set the videos to autoplay, they do, however there is no way to pause or stop them, so it doesn't work when there are multiple videos on one page.

    This is a recent thing, last year we published a similar file with no video problems.

    Link to a test page from the file:
    https://indd.adobe.com/view/2fe91109-72f2-4463-86e7-37c9d7017422

    • videos are MP4
    • All videos are 940x540 so not huge files
    • not working on Chrome but is working on Safari
    • Can scrub through the videos on Chrome, but they just won't play.

    Additionally, when I try to play the videos in the InDesign sample publish online doc, they don't play either:
    https://indd.adobe.com/view/e7718b9a-4518-4bda-9efe-9df4d60cb3b3

    Have created an InDes file with embedded videos that I published online. Up until recently, all the videos have been playing in Chrome fine, however now they don't play. It loads the video, but when I click the play arrow, nothing happens. I can scrub through the video with the video controller, but not play it. The videos play fine on Safari.

    If I set the videos to autoplay, they do, however there is no way to pause or stop them, so it doesn't work when there are multiple videos on one page.

    This is a recent thing, last year… more

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12. InDesign is unusable after the latest update (13.1) with spell checking and hyphenation is set to Hungarian / Winsoft.

    InDesign is unusable after the latest update (13.1) if spell checking and hyphenation is set to Hungarian / Winsoft. All words are underlined as incorrectly spelled, hyphenation dosen't work, InDesign hangs. If I open a documents saved before the update InDesign displays the document, than hangs.

    OS Sierra 10.26.6

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    Under Review  ·  amaarora responded

    We’ve been able to reproduce the issue and it is currently under investigation.

    Thanks,
    InDesign Team

13. Spelling Language - everything switched to English (UK) but keeps Arabic

    I have switched Preferences and all other options to English (UK) but the Check Spelling sticks to Arabic. I am not able to change this setting.

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Dictionary options in Preferences dialog is just for defining the chosen Language properties i.e. when you go to Preferences > Dictionary and select any language (say ‘German: Old Rules’) in Language dropdown, it does not signify that ‘German: Old Rules’ is applied or set as a language. It only signifies the User Dictionary that is used for that language, giving you the option to add more custom dictionaries. Also any changes that you make in Hyphenation, Spelling, Double Quotes and Single Quotes section in Preferences > Dictionary would pertain to that Language only. To use those settings you have to manually apply the Language from Control panel/Character panel or from Paragraph/Character Style to the text.

    You can verify this by following steps:

    Go to Preferences > Dictionary and select ‘German: Old Rules’, etc. in Language dropdown.
    Change Spelling or Hyphenation setting and click OK.
    Now create a text frame. The language for that text frame would not be ‘German: Old Rules’.

    Dictionary options in Preferences dialog is just for defining the chosen Language properties i.e. when you go to Preferences > Dictionary and select any language (say ‘German: Old Rules’) in Language dropdown, it does not signify that ‘German: Old Rules’ is applied or set as a language. It only signifies the User Dictionary that is used for that language, giving you the option to add more custom dictionaries. Also any changes that you make in Hyphenation, Spelling, Double Quotes and Single Quotes section in Preferences > Dictionary would pertain to that Language only. To use those settings you have to manually apply the Language from Control panel/Character panel or from Paragraph/Character Style to the text.

    You can verify this by following steps:

    Go to Preferences > Dictionary and select ‘German: Old Rules’, etc. in Language dropdown.
    Change Spelling or Hyphenation setting and click OK.
    Now create a text frame. The… more

14. running headers does not show numbers

    Running headers does not show the auto numbering for a paragraph style. This would be so much better to have this rather than using a third party plug-in. The best of which is no longer supported for CC.

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15. Copy/Paste of image/graphic blocks very slow

    Adobe InDesign CC 13.1 on Sierra
    The copy and paste of graphic blocks in the same doc is very slow. When there is not a large number of links, it is pretty ok BUT when adding a lot of new picture links, the wheel keeps turning during ca. 10/15 seconds after each copy and paste of a graphic block also.

    The temporary solution is to change the name of the image folder so to disable the dynamic links to pictures. But not ideal.

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16. Publish Online download PDF kills buttons/interactivity

    Steps to reproduce: post a Publish Online document, then click to download a PDF.
    
    Expected result: all buttons and interactivity would remain.
    Actual result: all buttons disappear and all interactivity is lost. Occurs in both Chrome and Safari, on desktop and handhelds.
    Using ID 13.1 on Mac High Sierra.

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    2 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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17. Table cells tagged as form fields do not get tagged when using the Articles panel in an accessible PDF file.

    If you convert a table cell to a graphic cell and then make it an interactive form field, if you use the Articles panel to control the order, the form fields do not get tagged.

    1.) Create a table
    2.) Select a cell and choose Table > Convert to Graphic Cell
    3.) Open the articles panel and drag the frame containing the table to the Articles panel to create a new article.
    4.) Enable "Use for Reading order in tagged PDF" from the Articles panel menu.
    5.) Export to interactive PDF with tags enabled.

    Result: If you open the PDF and look in the tags pane or run the Accessibility Checker, you'll get errors that the form fields are not tagged.

    Workaround: If you cut the interactive form field and paste as inline within the cell, it exports properly and is tagged. This should not be necessary and makes a lot of extra work.

    If you convert a table cell to a graphic cell and then make it an interactive form field, if you use the Articles panel to control the order, the form fields do not get tagged.

    1.) Create a table
    2.) Select a cell and choose Table > Convert to Graphic Cell
    3.) Open the articles panel and drag the frame containing the table to the Articles panel to create a new article.
    4.) Enable "Use for Reading order in tagged PDF" from the Articles panel menu.
    5.) Export to interactive PDF with tags enabled.

    Result: If you open the PDF… more

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    4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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18. If Paragraph Format uses Shade, only the first line is underlined (instead of all) (Layer Problem!)

    Its not a suggestion, its a bug.
    Under Indesign 13.1, when e.g. a whole page is styled to have a gray shade behind it, and some paragraphs have to be undelined, then ALWAYS the Line before a hard return does not show the underline, because I suppose a layer problem occurs. Indesign seems to see the text on top, then applies the shade and under that the underlining for the text, which won't be shown then. The descenders are shown normally, since they are on top in the text layer. I have not found a way to tell the underline to be the same layer as the text it underlines and from my point of view this seems to be a bug, which should be fixable (and should be fixed).

    Looking forward to hearing from you.
    Thomas Hageleit

    Its not a suggestion, its a bug.
    Under Indesign 13.1, when e.g. a whole page is styled to have a gray shade behind it, and some paragraphs have to be undelined, then ALWAYS the Line before a hard return does not show the underline, because I suppose a layer problem occurs. Indesign seems to see the text on top, then applies the shade and under that the underlining for the text, which won't be shown then. The descenders are shown normally, since they are on top in the text layer. I have not found a way to tell the underline… more

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    Need More Info  ·  amaarora responded

    Hi,
    Please can you add some links that have some images/ videos showing the problem you are facing. You can also mail them at amaarora@adobe.com

    As seen in the attached screenshot (pic1.png), i am unable to see the issue.

    -Aman

19. CC libraries

    CC Libraries doesn't load up properly, the drop down menu only stays open if I hold down left click on the mouse and doesn't load the library I want when I release.

    This bug has only come since the most recent update to CC2018 13.1. Running High Sierra on an iMac Pro 2017

    5 votes

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20. Windows recents files (at opening)

    Sometimes the files are two times on the panel (same file) and sometimes is a wrong link (opening an other file the icon seems to be).
    Quit, refresh, open an other file : nothing to get the right link.
    Since the late update march 2018 ; I am on 13.1.
    Thank you for resolving idea,
    Pierre

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    3 comments  ·  Others  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have recently released InDesign CC 2019 and we believe that this issue should no longer occur.

    You can download the latest version of InDesign from the Creative Cloud Desktop application.

    Please confirm if the issue has got fixed.

    Adobe InDesign team