Rachael C
My feedback
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4 votesRachael C
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13 votes
Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.
We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.
We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.
Rachael C
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2 votesRachael C
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11 votes
We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
- Reproducible Steps – What were you doing when InDesign crashed?
- Video recording of the crash
- Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)
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Adobe InDesign Team
Rachael C
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71 votes
Hi,
Thank you for reporting the issue. It is currently under investigation.
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Adobe InDesign Team
An error occurred while saving the comment Rachael C
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41 votes
The fix of the issue is now available in the latest InDesign 2025(v20.0.1.032). We recommend you upgrade to the latest version for the fix.
If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.
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Adobe InDesign Team
Rachael C
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10 votes
Fix for this issue is available in the latest InDesign Release version 20.2, available via Adobe CCD app.
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Adobe InDesign team
Rachael C
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3 votesRachael C
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6 votes
An error occurred while saving the comment Rachael C
commented
On a Mac system, there are also reports that this can happen if a font that is activated on creative cloud is also installed locally on your OS.
Check your Mac / fonts folder to see if you have the same font that is attempting to sync in the background. Reportedly, deleting the local font file addresses the problem. Just check to make sure it's not a system required font first.
Rachael C
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1 voteRachael C
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11 votes
We’ve been able to reproduce the issue and it is currently under investigation.
Customers facing a similar issue, please share the document(s) with sharewithid@adobe.com.
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Adobe InDesign teamRachael C
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5 votesRachael C
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109 votes
Hi,
Thank you for reporting the issue. We have been able to reproduce the issue and it is currently under investigation.
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Adobe InDesign Team
An error occurred while saving the comment Rachael C
commented
I'm going to rudely piggyback on this to add that an option to disable background exports is very much needed. All of our files export to PDF in the foreground without a problem, but exporting the same file in the background crashes the program completely.
We've had to work around this problem for years, but the DisableAsyncExports workaround no longer works in InDesign 2025.
Rachael C
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27 votes
An error occurred while saving the comment Rachael C
commented
The DisableAsyncExports workaround does not appear to work in InDesign 2025, but continues to work in InDesign 2024.
The .jsx scripting option to disable background exports that was initially documented in this article stopped working a few versions ago as well. https://creativepro.com/a-new-workaround-for-that-pesky-background-export-issue/.
That article was from 2011. That's how long users have been working around this problem, Adobe. The background export is seriously flawed when it comes to large files with a lot of links. The foreground export works just fine with the SAME file, so it's not our files--it's the background export process.
Please fix this!!
Rachael C
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5 votesRachael C
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Fonts defined in existing Paragraph / Character Styles Missing after Creative Cloud font type change
2 votesAn error occurred while saving the comment Rachael C
commented
InDesign 17.1 has not resolved this issue.
Rachael C
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24 votes
The fix of the issue is now available in the latest InDesign 2023(v18.2.1.455). We recommend you upgrade to the latest version for the fix.
If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.
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Adobe InDesign Team
An error occurred while saving the comment Rachael C
commented
Perhaps this is related to a missing font issue I'm currently having with Museo Sans Rounded, a font that has been activated and used from Creative Cloud for years. This font is now showing up as missing, and the font name has changed to include (OTF) at the end.
I have screenshots of the font info for the missing font, as well as the information after I update the font once again from Adobe fonts.
Rachael C
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Major System Font Issue!
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Capture d’écran 2020-05-14 à 06.20.11.jpg 300 KB -
simple-file-font-not-ok.png 841 KB -
simple-file-font-ok.png 833 KB -
previously-packaged-file.png 2225 KB -
previously-packaged-file-2.png 1013 KB -
Seconod simple file with Bondoni-opens fine.png 1085 KB -
Screen Shot Font shut off when exporting.png 1367 KB -
Packaged file-with errors.png 1013 KB -
Packaged file-Says no errors.png 2225 KB -
Screen Shot 2020-03-04 at 9.35.59 AM.png 841 KB -
Screen Shot 2020-03-04 at 9.36.28 AM.png 833 KB -
Screen Shot 2020-03-04 at 10.01.38 AM.png 2722 KB
168 votesThe fix for this issue is now available in the latest update of InDesign – version 16.1
Please update to this version to get the fix.—
Adobe InDesign teamRachael C
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24 votes
Hello All,
Thank you for your support. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know your feedback in the comment section.
Thanks,
Abhinav Kaushik
InDesign TeamAn error occurred while saving the comment Rachael C
commented
Beware though, InDesign 14 still crashes on long document background task exports (as it did in v13), and the disablebackgrounexport.jsx workaround that worked in InDesign 13 appears to not function in 14.
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1 vote
Thanks for reporting the issue.
How are you adding the Endnote text to the frame? Are you copying text and pasting it? If so, have you tried using ‘Paste without formatting’?
Please provide the information that is sought by Payal.Ravi Kiran
Adobe InDesign teamRachael C
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Agreed. Please give us an option in Preferences to turn on / off these tutorials.