Rachael C
My feedback
20 results found
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4 votesRachael C
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4 votesRachael C
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2 votesRachael C
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8 votesRachael C
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29 votes
Hi,
Thank you for reporting the issue. It is currently under investigation.
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Adobe InDesign Team
An error occurred while saving the comment Rachael C
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41 votes
The fix of the issue is now available in the latest InDesign 2025(v20.0.1.032). We recommend you upgrade to the latest version for the fix.
If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.
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Adobe InDesign Team
Rachael C
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10 votes
Hi,
We are aware of one scenario where the issue is reproducible. The workaround resolves the known scenario as stated below:
- Open the document in InDesign 19.5.
- Export it to IDML.
- Open the IDML in InDesign 20.0.
Please share the document with us at sharewithID@adobe.com.
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Adobe InDesign team
Rachael C
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3 votesRachael C
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5 votes
An error occurred while saving the comment Rachael C
commented
On a Mac system, there are also reports that this can happen if a font that is activated on creative cloud is also installed locally on your OS.
Check your Mac / fonts folder to see if you have the same font that is attempting to sync in the background. Reportedly, deleting the local font file addresses the problem. Just check to make sure it's not a system required font first.
Rachael C
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1 voteRachael C
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11 votes
We’ve been able to reproduce the issue and it is currently under investigation.
Customers facing a similar issue, please share the document(s) with sharewithid@adobe.com.
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Adobe InDesign teamRachael C
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5 votesRachael C
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104 votes
An error occurred while saving the comment Rachael C
commented
I'm going to rudely piggyback on this to add that an option to disable background exports is very much needed. All of our files export to PDF in the foreground without a problem, but exporting the same file in the background crashes the program completely.
We've had to work around this problem for years, but the DisableAsyncExports workaround no longer works in InDesign 2025.
Rachael C
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27 votes
An error occurred while saving the comment Rachael C
commented
The DisableAsyncExports workaround does not appear to work in InDesign 2025, but continues to work in InDesign 2024.
The .jsx scripting option to disable background exports that was initially documented in this article stopped working a few versions ago as well. https://creativepro.com/a-new-workaround-for-that-pesky-background-export-issue/.
That article was from 2011. That's how long users have been working around this problem, Adobe. The background export is seriously flawed when it comes to large files with a lot of links. The foreground export works just fine with the SAME file, so it's not our files--it's the background export process.
Please fix this!!
Rachael C
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5 votesRachael C
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Fonts defined in existing Paragraph / Character Styles Missing after Creative Cloud font type change
2 votesAn error occurred while saving the comment Rachael C
commented
InDesign 17.1 has not resolved this issue.
Rachael C
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24 votes
The fix of the issue is now available in the latest InDesign 2023(v18.2.1.455). We recommend you upgrade to the latest version for the fix.
If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.
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Adobe InDesign Team
An error occurred while saving the comment Rachael C
commented
Perhaps this is related to a missing font issue I'm currently having with Museo Sans Rounded, a font that has been activated and used from Creative Cloud for years. This font is now showing up as missing, and the font name has changed to include (OTF) at the end.
I have screenshots of the font info for the missing font, as well as the information after I update the font once again from Adobe fonts.
Rachael C
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Major System Font Issue!
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Capture d’écran 2020-05-14 à 06.20.11.jpg 300 KB -
simple-file-font-not-ok.png 841 KB -
simple-file-font-ok.png 833 KB -
previously-packaged-file.png 2225 KB -
previously-packaged-file-2.png 1013 KB -
Seconod simple file with Bondoni-opens fine.png 1085 KB -
Screen Shot Font shut off when exporting.png 1367 KB -
Packaged file-with errors.png 1013 KB -
Packaged file-Says no errors.png 2225 KB -
Screen Shot 2020-03-04 at 9.35.59 AM.png 841 KB -
Screen Shot 2020-03-04 at 9.36.28 AM.png 833 KB -
Screen Shot 2020-03-04 at 10.01.38 AM.png 2722 KB
167 votesThe fix for this issue is now available in the latest update of InDesign – version 16.1
Please update to this version to get the fix.—
Adobe InDesign teamRachael C
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24 votes
Hello All,
Thank you for your support. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know your feedback in the comment section.
Thanks,
Abhinav Kaushik
InDesign TeamAn error occurred while saving the comment Rachael C
commented
Beware though, InDesign 14 still crashes on long document background task exports (as it did in v13), and the disablebackgrounexport.jsx workaround that worked in InDesign 13 appears to not function in 14.
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1 vote
Thanks for reporting the issue.
How are you adding the Endnote text to the frame? Are you copying text and pasting it? If so, have you tried using ‘Paste without formatting’?
Please provide the information that is sought by Payal.Ravi Kiran
Adobe InDesign teamRachael C
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Agreed. Please give us an option in Preferences to turn on / off these tutorials.