AdminSanyam Talwar (Lead Software Engineer, Adobe InDesign)

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  1. 1 vote
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    1 comment  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,
    Myself Sanyam Talwar from InDesign Engineering team, I am currently investigating the current issue.

    Please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html.

    Also, Please send the following information to santalwa@adobe.com.
    • OS
    • System configuration
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Regards
    Sanyam Talwar

  2. 2 votes
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    3 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
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    We have provided a workaround via a KBDoc which list the steps: https://helpx.adobe.com/x-productkb/global/applications-crash-launch-cylance-macos.html

    This KBDoc provides guideline to whitelist Adobe Crash Reporter Client.

  3. 2 votes
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    Thanks for sharing the CSS and document. Apparently, I was not able to reproduce the issue, Can you please try to creating new document with few paragraph styles and try exporting the document to HTML and see if the issue is resolved.

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    Issue should get resolved after restarting InDesign.

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    Hi,
    I have sent you a mail, you can send me the document.

    Regards
    Sanyam Talwar

  4. 2 votes
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    6 comments  ·  Adobe InDesign: Bugs » Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
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    Can you please send me the document at santalwa@adobe.com

  5. 3 votes
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    2 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
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    Sent a mail for more information

  6. 3 votes
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    4 comments  ·  Adobe InDesign: Bugs » Others  ·  Flag idea as inappropriate…  ·  Admin →
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    Please try out InDesign CC2018 and let me know if it solves your issue.
    Please check if you meet the system requirements for latest InDesign - https://helpx.adobe.com/in/indesign/system-requirements.html

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    Can you please provide InDesign Version you are trying to install and also version of Windows 10(Go to command prompt and type "ver")

  7. 2 votes
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    6 comments  ·  Adobe InDesign: Bugs » Others  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’17 update.
    Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

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  8. 4 votes
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    4 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

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    Can you please share the document on santalwa@adobe.com for further investigation.

  9. 5 votes
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    6 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve fixed the issue with InDesign’s latest Mar’18 update.
    Please download the latest InDesign version (InDesign CC 13.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-march-2018-13-1-release-notes.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

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    Can you please share the document on santalwa@adobe.com to investigate the issue further.

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    Can you please send the document to santalwa@adobe.com.

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