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AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign)

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  1. Unable to update to latest InDesign version

    1 vote

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    1 comment  ·  Adobe InDesign: Bugs » Others  ·  Admin →
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    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Please check if you meet the system requirements for latest InDesign - https://helpx.adobe.com/in/indesign/system-requirements.html
    If you do, then sign out and then sign back in the Creative Cloud application.

  2. indesign crashes very regularly

    15 votes

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    7 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  amaarora responded

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.

    If you still face a crash issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html )

    Also, start a new thread providing the necessary information to reproduce the crash and send the
    information to santalwa@adobe.com as well.

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

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    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Hi,
    Myself Sanyam Talwar from InDesign Engineering team, I am currently investigating the current issue.

    During our analysis of issue mentioned in the thread, we found that you had reported a crash with an older release of InDesign.

    We have released InDesign CC2019.0.1 with lot of stability fixes. If you are not on 14.0.1.209 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face an issue with the latest release, please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

    Also, Please send the following information to santalwa@adobe.com.
    • OS
    • System configuration
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Regards
    Sanyam Talwar

  3. InDesign crashes while Editing Cross-Reference

    4 votes

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    3 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    As per the customer, the issue was specific to a corrupt element. Deleting or modifying the corrupt element resolved the issue.

    Adobe InDesign Team

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    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Hi,
    Myself Sanyam Talwar from InDesign Engineering team, I am currently investigating the current issue.

    During our analysis of issue mentioned in the thread, we found that you had reported a crash with an older release of InDesign.

    We have released InDesign CC2019.0.1 with lot of stability fixes. If you are not on 14.0.1.209 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face an issue with the latest release, please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

    Also, Please send the following information to santalwa@adobe.com.
    • OS
    • System configuration
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Regards
    Sanyam Talwar

  4. Fermeture du logiciel INDESIGN avec l'outil Ligne

    1 vote

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    1 comment  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Hi,
    Myself Sanyam Talwar from InDesign Engineering team, I am currently investigating the current issue.

    Please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html.

    Also, Please send the following information to santalwa@adobe.com.
    • OS
    • System configuration
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Regards
    Sanyam Talwar

  5. Adobe InDesign/InCopy cannot be opened because of a problem

    2 votes

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    3 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    We have provided a workaround via a KBDoc which list the steps: https://helpx.adobe.com/x-productkb/global/applications-crash-launch-cylance-macos.html

    This KBDoc provides guideline to whitelist Adobe Crash Reporter Client.

  6. Export Tagging: ‘i’ character in class name exports as blank space

    104 votes

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    22 comments  ·  Adobe InDesign: Bugs » ePub/HTML/Publish Online  ·  Admin →
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    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Issue should get resolved after restarting InDesign.

    An error occurred while saving the comment
    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Hi,
    I have sent you a mail, you can send me the document.

    Regards
    Sanyam Talwar

  7. Pages/spread overlapping after changing page size

    2 votes

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    7 comments  ·  Adobe InDesign: Bugs » Document/Pages  ·  Admin →
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    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Can you please send me the document at santalwa@adobe.com

  8. InDesign 2018 still crashing when updating in links panel after 13.0.1 update

    3 votes

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    2 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Sent a mail for more information

  9. Incompatible with Windows 10, won't even open

    3 votes

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    4 comments  ·  Adobe InDesign: Bugs » Others  ·  Admin →
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    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Please try out InDesign CC2018 and let me know if it solves your issue.
    Please check if you meet the system requirements for latest InDesign - https://helpx.adobe.com/in/indesign/system-requirements.html

    An error occurred while saving the comment
    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Can you please provide InDesign Version you are trying to install and also version of Windows 10(Go to command prompt and type "ver")

  10. Can not start InDesign CC 2018

    2 votes

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    6 comments  ·  Adobe InDesign: Bugs » Others  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’17 update.
    Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    An error occurred while saving the comment
    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Can you try https://helpx.adobe.com/indesign/kb/known-issues-october-2017-release.html and see if it resolves your issue.

  11. Spanning columns crashes program

    7 votes

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    4 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

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    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Can you please share the document on santalwa@adobe.com for further investigation.

  12. InDesign Crashes when Scrolling the document

    6 votes

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    6 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We’ve fixed the issue with InDesign’s latest Mar’18 update.
    Please download the latest InDesign version (InDesign CC 13.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-march-2018-13-1-release-notes.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

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    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Can you please share the document on santalwa@adobe.com to investigate the issue further.

    An error occurred while saving the comment
    AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  · 

    Can you please send the document to santalwa@adobe.com.

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