Bug details

Incompatible with Windows 10, won't even open

My Windows 10 laptop simply will not open InDesign.

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  • Jessie commented  ·   ·  Flag as inappropriate

    I am also experiencing this problem with InDesign CC2018 on a 64Bit Windows 10 - 1709.16299 PC, as well as another colleague. The only work around I have found is to open an existing InDesign document. The program does not launch from either the task bar or the Windows start menu!!! All other CC apps open correctly.

  • touseef commented  ·   ·  Flag as inappropriate

    indesign 2017 on windows 10 multiple users effected, it will simply say InDesign is not responding in event viewer the following error appears:

    og Name: Application
    Source: Application Error
    Date: 25/10/2017 13:37:08
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: corporate machine name
    Description:
    Faulting application name: InDesign.exe, version: 12.1.0.56, time stamp: 0x58c988ec
    Faulting module name: PMRuntime.dll, version: 5.0.0.191, time stamp: 0x58c9856e
    Exception code: 0xc0000005
    Fault offset: 0x0000000000007615
    Faulting process ID: 0x29bc
    Faulting application start time: 0x01d34d8df8c366fc
    Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2017\InDesign.exe
    Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2017\PMRuntime.dll
    Report ID: 82b3dc11-c23a-466f-a70c-734980688af5
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-10-25T12:37:08.884621200Z" />
    <EventRecordID>101654</EventRecordID>
    <Channel>Application</Channel>
    <Computer>corporate computer name </Computer>
    <Security />
    </System>
    <EventData>
    <Data>InDesign.exe</Data>
    <Data>12.1.0.56</Data>
    <Data>58c988ec</Data>
    <Data>PMRuntime.dll</Data>
    <Data>5.0.0.191</Data>
    <Data>58c9856e</Data>
    <Data>c0000005</Data>
    <Data>0000000000007615</Data>
    <Data>29bc</Data>
    <Data>01d34d8df8c366fc</Data>
    <Data>C:\Program Files\Adobe\Adobe InDesign CC 2017\InDesign.exe</Data>
    <Data>C:\Program Files\Adobe\Adobe InDesign CC 2017\PMRuntime.dll</Data>
    <Data>82b3dc11-c23a-466f-a70c-734980688af5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    Can you please provide InDesign Version you are trying to install and also version of Windows 10(Go to command prompt and type "ver")

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