Adobe InDesign/InCopy cannot be opened because of a problem
InCopy will not launch in macOS 10.11.5 and 10.12.6. This is happening on two different computers, one a 2015 13" MacBook Pro with Retina and one a 2017 MacBook Pro with TouchBar. Have attempted uninstall/reinstalls as well as removing preference files.
I'm attaching the InCopy report from 10.12.6 computer but the 10.11.5 computer is currently off-site. I can add it later if I need to.
I'm also attaching a screenshot of the error message returned by InCopy when I try to launch the application.
Andrew
shared this idea
Please refer to the KBDoc which provides the workaround for this issue:
https://helpx.adobe.com/x-productkb/global/applications-crash-launch-cylance-macos.html
Thanks,
Adobe InDesign team
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Brian
commented
open Adobe InDesign CC 2018 and Mac OS 10.13.6 crashes because Symantic End Point 14.1. I uninstall SEP 14.1 and install SEP 12.1.7 and Indesign works.
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emma tubbs
commented
Hi there, I am trying to download the InDesign free trial and it says i have 0 days left of the free trial, I have only downloaded the app on my computer today so I don't understand why this is happening could someone please help,
Thanks,
Emma -
We have provided a workaround via a KBDoc which list the steps: https://helpx.adobe.com/x-productkb/global/applications-crash-launch-cylance-macos.html
This KBDoc provides guideline to whitelist Adobe Crash Reporter Client.
