Andreas Dobos

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  1. 2 votes

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    0 comments  ·  Adobe InDesign: Bugs » Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
    Andreas Dobos supported this idea  · 
  2. 21 votes

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    13 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

    Andreas Dobos supported this idea  · 
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    Andreas Dobos commented  · 

    Only 5 times? I can't count anymore …

  3. 14 votes

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    16 comments  ·  Adobe InDesign: Bugs » Others  ·  Flag idea as inappropriate…  ·  Admin →

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the updation process.


    Adobe InDesign Team

    Andreas Dobos supported this idea  · 
  4. 4 votes

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    3 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
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    Andreas Dobos commented  · 

    InDesign 14.0.3 is using a lot of CPU and energy. No document is open, InDesign is running in the background but still uses over 50 % of the CPU and a lot of memory. Still this program is not production ready. I’m really disappointed about the quality of this release.

    MacOS 10.14.6

    Andreas Dobos supported this idea  · 
  5. 2 votes

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    0 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Andreas Dobos shared this idea  · 
  6. 8 votes

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    2 comments  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →
    Andreas Dobos supported this idea  · 
  7. 27 votes

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    21 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
    Andreas Dobos supported this idea  · 
  8. 6 votes

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    4 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
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    Andreas Dobos commented  · 

    Are there any news concerning InDesign performance?

    Andreas Dobos shared this idea  · 
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    Andreas Dobos commented  · 

    The actual performance of InDesign is, speaking gently, ****. I really don't know how you can release such a buggy version. I'm doing nothing on my machine except writing this text and InDesign is using more than 500 % of my CPU and the fan of my graphic card is going nuts!

    Calling the actual version "production ready" is a joke. I am really disappointed about Adobe. The only program actually which is really good and performing is XD.

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    Andreas Dobos commented  · 

    The performance of InDesign actually is, to be gentle, ****. I'm doing nothing on the machine (except writing this text) and InDesign is using more than 500 % of my CPU and the fan of my graphic card is going nuts!

    I really don't know how you can release this software with these performance issues. It got better with 14.0.2 but is still far away from being called "production ready".

    I am really disappointed with Adobe. Actually only XD is really a good and performing program.

  9. 12 votes

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    22 comments  ·  Adobe InDesign: Bugs » Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    Please send the following information to santalwa@adobe.com :
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    Workaround: Restart InDesign

    Adobe InDesign Team

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    Andreas Dobos commented  · 

    Next apperance of this bug:
    InDesign 14.0.2
    MacOS 10.14.5

    Andreas Dobos shared this idea  · 
  10. 13 votes

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    41 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
    As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For the majority of the users the issue was intermittent and is no longer reproducible.
    3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    Please note that we have created separate threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created…

    Andreas Dobos supported this idea  · 
  11. 1 vote

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    1 comment  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
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    Andreas Dobos commented  · 

    It seems, that this behavior is not only at the beginning but also at the end. Who had this stupid idea???

    Andreas Dobos shared this idea  · 
  12. 13 votes

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    8 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for reporting the issue to us.

    In the latest version of InDesign, Id 14.0.3
    We have fixed multiple scenarios where the movement of objects was found to be slow.

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    Andreas Dobos supported this idea  · 
  13. 43 votes

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    5 comments  ·  Adobe InDesign: Feature Requests » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Andreas Dobos supported this idea  · 
  14. 6 votes

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    1 comment  ·  Adobe InDesign: Bugs » PDF Comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Andreas Dobos commented  · 

    This makes really no sense. It would be cool to export an InDesign document directly to the review process.

    Andreas Dobos supported this idea  · 
  15. 8 votes

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    7 comments  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →
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    Andreas Dobos commented  · 

    Have the same issue

    Andreas Dobos supported this idea  · 
  16. 28 votes

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    25 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

    Andreas Dobos supported this idea  · 
  17. 40 votes

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    9 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    Andreas Dobos supported this idea  · 
  18. 51 votes

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    6 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread…

    Andreas Dobos supported this idea  · 
  19. 2 votes

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    0 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Andreas Dobos shared this idea  · 
  20. 107 votes

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    122 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Following up on the comments stating that the issue is yet not fixed, we did our investigation and found that, the issues being called out in the comment section, though maybe relevant but are different than the one for which this thread was originally created.

    This particular thread caters to a very specific case which has been fixed in the last update of InDesign.

    If you continue to face performance related issues with InDesign, we sincerely request you to create a separate thread so that we can categorize the performance related issues and address them completely.
    In addition to track the performance issues effectively, it will also enable us to reach out to you in a organised manner when we investigate into each category of performance issues.

    We are extremely sorry for the troubles you are facing with InDesign and we are determined to resolve them as efficiently…

    Andreas Dobos supported this idea  · 
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