545 results found

1. [ID-4205759] Data Merge: Data on a master page AND on a locked layer CRASHES when creating merged document

   Best described by the original post on Reddit that was then confirmed by me: https://www.reddit.com/r/indesign/comments/7m8znp/psa_attempting_to_run_datamerge_with_data/ Try it out with the demo provided.

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   1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Hi,
   Thanks for reporting the issue. The crash/protective shutdown is reproducible at our end.

   -Aman

2. [ID-4209324] [Indesign CC 2018][BUG] Indesign crashes when using script to remove table row

   When using a javascript to remove a table row, Adobe Indesign crashes.
   This happens when a table has only 2 rows. The table contains a header row and your script tries to remove the only body row.

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Hi,
   We have been able to reproduce the issue and it is currently under investigation.

   Regards
   InDesign Team

3. Indesign 2018 is a disaster, full of bugs and crashes at any time. This was a good program, but now it's just a misery. Costs both time and

   Indesign 2018 is a disaster, full of bugs and crashes at any time.
   This was a good program, but now it's just a misery. Costs both time and money.
   I will work with older versions in the future and hope that any new player will find a better software.

   It would not be wrong with a phone number on the website, but you're probably ashamed.

   Peter

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   Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Hello All,

   We have fixed a number of crashes with InDesign’s latest Nov’18 update.
   Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

   List of crashes and other issues that have been fixed with the update can be found at the below provided link:
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

   Regards,
   InDesign Team

4. InDesign CS.5.5 crashes when after closing with MacOS High Sierra version 10.13.2

   InDesign CS.5.5 crashes when after closing with MacOS High Sierra version 10.13.2

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

5. Eyedropper in tables (ME indesign 2018) crashing

   Using the latest copy of indesign ME and everytime i use the eyedropper tool on a table it immediately crashes

   2 votes

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

6. IndDesign CC2018

   When copying an item, it keeps crashing. Just updated to the most recent version of 13.1, still crashes upon copying.

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

7. Adobe InDesign/InCopy cannot be opened because of a problem

   InCopy will not launch in macOS 10.11.5 and 10.12.6. This is happening on two different computers, one a 2015 13" MacBook Pro with Retina and one a 2017 MacBook Pro with TouchBar. Have attempted uninstall/reinstalls as well as removing preference files.

   I'm attaching the InCopy report from 10.12.6 computer but the 10.11.5 computer is currently off-site. I can add it later if I need to.

   I'm also attaching a screenshot of the error message returned by InCopy when I try to launch the application.

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   Fixed via KBDoc  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Please refer to the KBDoc which provides the workaround for this issue:
   https://helpx.adobe.com/x-productkb/global/applications-crash-launch-cylance-macos.html

   Thanks,
   Adobe InDesign team

8. Crash on Launch

   When launching InDesign and Illustrator 2018, I get the attached alert. Illustrator will always show this alert but does function. InDesign will always show this alert and it opens once. Thereafter it will crash on launch every time until I reinstall it and then I get one launch again and repeated crashes on launch until I reistall. This is on two separate Macs running HIgh Sierra

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

9. InDesign CC 2018 crashes when copying textbox with anchored object into Photoshop CC 2018 document

   InDesign crashes when I copy a textbox with an anchored object from Indesign document into Photoshop document

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   Closed: Fixed  ·  Abhinav Kaushik responded

   Issue is fixed with InDesign’s latest 13.1 update.
   Please upgrade your InDesign for the resolution of the issue.

   Thanks,
   Abhinav Kaushik

10. InDesign 12.1.0.56 Mac crashes when launching files from Box.com

    Cannot click on file on Box.com or without crashing InDesign. DO not have problem on other computers with older versions of InDesign.

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

11. Indesign Crashes when updating any document which uses SkyFonts fonts.(Provided that SkyFont is exited)

    Steps:
    SFC Build: 5.9.2.0(Prod build- also from long time before that) 5.9.2.118
    Indesign Build: 2017.1 Release (12.1.0.56 x64 Build)

    Steps:
    Launch SkyFonts and Indesign.
    Create a new document in indesign and use some trial fonts which are available in skyfonts.
    Exit the SkyFont client.
    Try to update the document.
    See that Indesign crashes.

    2 votes

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

12. Creating a new cross reference instance and/or changing the para style of existing X-ref hangs Indesign

    1. INDESIGN 2025 V. 20.3.1.73

    2. STEPS TO REPRODUCE THE X_REF BUG WHICH HANGS INDESIGN

       2.1 Show the Cross-References panel (choose Window > Type & Tables > Cross-References)

       2.2 Either a) double click on an exisiting Cross-reference in the Cross Reference Palette to edit it in the (modal) "Edit Cross-Reference" dialogue panel.

       2.3 OR b) Click the Create New Cross-Reference button in the panel.

       2.4 Click on the Reference Format drop down menu .

    3. EXPECTED RESULT
       Show the Cross Reference Format drop down menu, allowing user to select of one of the items in the list of current Formatting styles. This new format will then be invoked in the document layout view. (See screen shot with filename "HANG BUG when x-ref style menu is invoked.png").
       Clicking the "Ok" button confirms the choices made in this dialogue and ends the model window session (which prevents other editing of document(s) to take place during the generation of a new/edited X-ref in the text.

    4. ACTUAL RESULT
       Frequently these steps results in a hang.

    5. ADDITIONAL LEVELS OF DETAIL, TESTING & LOGICAL ANALYSIS

    Seem like clicking on the Cross Reference Format Style menu is always trigger for the Hanging, not any of the previous steps, Though this does not mean that clicking on this menu ALWAYS results in a Hang. Changes to the X-Ref format style are sometimes possible (even on a X-ref that previously hung InDesign) and the operation will in this case always succeed when "ok" button is clicked.

    In trying to determine the subtle cause of intermittent hanging during these operations, it would sometimes appear that this seems to be related to generating a text for the reference that is longer the the remaining white space on the line where the cross reference is being inserted.

    Under normal circumstances, changing a X-ref style is may cause the line of text with the new or previewed edit to X-ref to be overset (the screenshot file called "red dot for overset text.png")

    But in many cases the existing style is not causing overset text, but even clicking on the menu (rather than clicking then releasing on a new formatting Style item in the list) results in the hang. And at other times it's only after a different formatting style is selected the hang occurs.

    .6. CONCLUSIONS

    So its seems to be that the Hang bug trigger is orthogonal to the actual variations in the formatting style settings themselves, and more likely to be the code which executes the menu or the screen redraws for menu changes that is at fault. But given Adobe's woefully buggy code for InDesign and Illustrator, who rightly knows at this point after 15 years of the codebase seeming becoming repeatedly refactored with bad design choices that only make a buggy application worse with each release in terms of application stability with respect to existing Indesign features and functions (many of which have been in the app for over a decade, although possibly enhanced, reworked for the cross-platform JS based UI framework refactored or rewritten entirely).

    .7. FURTHER NOTES FOR ADOBE TO READ AND TO PLEASE TAKE SERIOUSLY

    I demonstrated this hanging behaviour during a live screen-sharing session with an Adobe support worker using their Adobe's in-house screen sharing application. I asked this person to log this as a bug. The poor technical support employee of Adobe was unable to confirm or deny if this bug is known or new to their developers and obvious no idea if a fix was in the works. He suggested opening the files in Adobe InDesign 2024. I have not attempted this at this point, if there is feature parity with the new cloud based InDesign Review system (which new feature logs seem to indicate is the case) and all the other INDD features I'm using then I'll consider doing so and report back on success or failure of this.

    I note that bugs on User Voice forums in relation to previous iterations of InDesign and it's Cross Referencing set of functions seem to litter this forum. So any linkages with these might be worth investigating.

    Might I add that i resent wasting hours of time on buggy INDESIGN applications for over a decades now and then getting so frustrated I have to spend an hour or more of my time documenting the bug as precisely as possible in the (vain) hope of the bug being fixed before the current project I'm working on is completed. I've laboured under this bug for a couple of months now for a project I dont work on every day, it's a long multi-document report using the InDesign Book to combine the Indesign files for TOC, X-refs and page numbering functions with a total number of pages which will be in the 100s.

    1. INDESIGN 2025 V. 20.3.1.73

    2. STEPS TO REPRODUCE THE X_REF BUG WHICH HANGS INDESIGN

       2.1 Show the Cross-References panel (choose Window > Type & Tables > Cross-References)

       2.2 Either a) double click on an exisiting Cross-reference in the Cross Reference Palette to edit it in the (modal) "Edit Cross-Reference" dialogue panel.

       2.3 OR b) Click the Create New Cross-Reference button in the panel.

       2.4 Click on the Reference Format drop down menu .

    3. EXPECTED RESULT
       Show the Cross Reference Format drop down menu, allowing user to select of one of the items in the list of current Formatting styles. This new… more

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13. Adobe InDesign 2024 hangs on startup. Blocking a few Adobe services works around the issue.

    I have a fresh install of Adobe InDesign 2024 19.5.3.144 on Mac OS.

    When launching InDesign 2024, it starts up, but then locks up after a few seconds with a spinning beach ball. I tried to let it sit for a long time, but it never recovers and I needed to force-quit. Resetting preferences does not help.

    I experimented a bit and found that by adding the following entries to /etc/hosts I can block a few Adobe servers which then allows InDesign 2024 to launch normally and work properly.

    127.0.0.1 p13n.adobe.io
    127.0.0.1 crs.cr.adobe.com
    127.0.0.1 lcs-cops.adobe.io

    With these entries in /etc/hosts, InDesign cannot reach these services and does not 'hang' on startup.

    I have a fresh install of Adobe InDesign 2024 19.5.3.144 on Mac OS.

    When launching InDesign 2024, it starts up, but then locks up after a few seconds with a spinning beach ball. I tried to let it sit for a long time, but it never recovers and I needed to force-quit. Resetting preferences does not help.

    I experimented a bit and found that by adding the following entries to /etc/hosts I can block a few Adobe servers which then allows InDesign 2024 to launch normally and work properly.

    127.0.0.1 p13n.adobe.io
    127.0.0.1 crs.cr.adobe.com
    127.0.0.1 lcs-cops.adobe.io

    With these entries in /etc/hosts,… more

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14. Crash of InDesign CC25 resetting the settings to default

    Hi There,
    I experienced several crashes the last days, that is one thing, but I had to make all the settings made in the Workspace, the shortcuts, the general settings again after each crash. this is so annoying.
    Well I know you can export your usersettings, but it does not work properly as it seems, the scaling of the UI does not apply as exported.
    It is frustating that such things make errors within a half year of CC25…

    System: macOS 15.4.1 (2020, M1-Chip)
    INDD: V 20.3

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15. Help > Search Crashes InDesign Every Time

    I am using InDesign 2025 on a 2023 MBP with M3 Pro chip on the latest macOS. Whenever I try to use the search function within InDesign, as soon as I click on the search bar, InDesign crashes every single time.

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16. No me permite ver la previsualizacion al crear un nuevo lienzo.

    Quiero crear un nuevo proyecto y al configurar tamaños, márgenes, etc, acepto ver la previsualización y no me la muestra.
    Además, al terminar de crear la configuración del proyecto, me quedo esperando a que aparezca el lienzo para trabajar, y nunca aparece. No entiendo que pasa.

    1 vote

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17. Adobe crash processor doesn't close

    Adobe Crash Processor prevents files from being moved or deleted even after InDesign or Photoshop applications are closed. User is force to manually "end process" to effect release.

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18. Text wrap - select subject - cancelling progress causes crash

    Clicking an image/object, choosing wrap around object shape and then type: Select subject will bring up the progress bar whilst it thinks about it. If you choose to cancel the progress then indesign crashes without an error code or crash dialogue.

    Have tried on 2024/2025 windows 10 and 11 and bug persists.

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19. I got error while working on my project of business plan!

    Hey there in design community, I faced an issue of glitching related when I arranged all my work for the project business plan consultant service you can check the link but when tried to post the unknown glitch occur!

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20. Serious Error when Importing Paragraph Styles

    InDesign 20.2 crashes with a "serious error" every single time I try to import paragraph styles from another document. I'm using macOS 14.6.1. No problems when using the previous version of InDesign. Boy, you guys really messed this one up.

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