InDesign performance issue: Text disappears while editing

When editing a text box, the text disappears.
I have to switch the display mode (Overview > Normal or Normal > Overview) to make the text appear again.

This bug occurs frequently (10~20 times a day) but I did not identify what is the trigger.

Version 2017.1
Build 12.1.0.56 x64
Windows 10 x64

148 votes

Damien Lockner shared this idea · Aug 5, 2017 · Report… · Admin →

FIXED ·

AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded · Mar 28, 2022

We're happy to announce that the fix for this issue is now available in the latest update of InDesign - version 17.2 that is available to download from Creative Cloud Desktop application.

Please update to this latest InDesign version to get the fix.

Adobe InDesign team

Show previous admin responses (8)

Available in Prerelease Builds ·

AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded · Feb 25, 2022

The fix for this issue is available in the InDesign PreRelease build(v17.2.0.09) and above.
Please check if the issue now stands resolved.

Download/Update the latest InDesign PreRelease build in Creative Cloud under the “Prerelease” category.

Please apply to the InDesign PreRelease in case you don’t have access to InDesign PreRelease build – https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171 ( https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171 )

If you still encounter any issues, please drop a mail to sharewithID@adobe.com ( https://mailto:sharewithID@adobe.com ).

—
Adobe InDesign team

Partial Fix ·

AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded · Feb 9, 2022

Hello everyone,

In the recently released update (17.1), we had fixed a scenario where text was disappearing while editing.

However, some of you are reporting that this issue is still happening for you, specifically on M1 machines.

We are continuing our investigations & trying to reproduce all the scenarios under which this happens. We are trying our best to find a comprehensive fix for this issue. We are hopeful that we will find one shortly.

We shall share more updates as soon as we have them.

Thank you for your patience.

—

Adobe InDesign team

Available in Prerelease Builds ·

AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded · Feb 9, 2022

Hello everyone,

In the recently released update (17.1), we had fixed a scenario where text was disappearing while editing.

However, some of you are reporting that this issue is still happening for you, specifically on M1 machines.

We shall share more updates as soon as we have them.

Thank you for your patience.

—

Adobe InDesign team

Available in Prerelease Builds ·

AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded · Jan 18, 2022

The fix for this issue is available in the InDesign PreRelease build(v17.1.0.49) and above.
Please check if the issue now stands resolved.

Download/Update the latest InDesign PreRelease build in Creative Cloud under the “Prerelease” category(Refer to “Prerelease_CreativeCloud.png” for reference)
Please apply to the InDesign PreRelease in case you don’t have access to InDesign PreRelease build – https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171 ( https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171 )

If you still encounter any issues, please drop a mail to sharewithID@adobe.com ( https://mailto:sharewithID@adobe.com ).

—
Adobe InDesign team

Prerelease_CreativeCloud.png 64 KB

Partial Fix ·

Abhinav Kaushik responded · Aug 30, 2019

Hello All,

Thank you for reporting the issue. Our investigation revealed that the problem manifests in multiple use cases.
We have fixed the issue in some of the use cases and are currently working on the remaining ones.
Please update your InDesign to the latest version, id 14.0.3 to try out the fix.

We shall update here once we have addressed all the remaining use case

We appreciate your cooperation.

-InDesign Team

Available in Prerelease Builds ·

Abhinav Kaushik responded · Aug 14, 2019

Hello All,

The fix for this issue is now available in the beta builds of InDesign. You can download the latest beta build from Download section of InDesign Prerelease portal.

1. Go to adobeprerelease.com
2. Log in with your Adobe Id.
3. Once logged in, search for “InDesign CC Prerelease” program in the list.
4. Click on the program to join the same.
5. You can now download the build (14.0.3.422) from “Builds and Plugins” section on the page.
6. The steps for installing the build can be found in the release notes

Under Review ·

amaarora responded · Jun 7, 2019

Hi,
Thanks for reporting the issue. We are looking into the issue

Please keep sending us more information (document, video) at amaarora@adobe.com , with which we can reproduce the issue inn-house.

-InDesign Team

Need More Info ·

amaarora responded · Apr 10, 2019

Hi,
Thanks for reporting this issue.
Can you provide sample documents along with a small video demonstrating the issue?
You may send this via email to amaarora@adobe.com
or upload to Dropbox or WeTransfer and add the link in the dropbox.

Thanks,
Aman

An error occurred while saving the comment

Anonymous commented · December 18, 2018 6:38 PM · Report

Is there any solution to this problem yet? Have moved over to CC2018 on a Windows 10 platform and having the same problem of text disappearing while editing. Thanks

Submitting...
Penart Visuals commented · November 2, 2018 9:23 PM · Report

I suspect this bug may have been created intentionally to drive designers from the stand-alone version to the subscription version. maybe I'm being paranoid, but I have not found a good fix for it yet, and it's annoying as hell.

Submitting...
Charissa commented · November 2, 2018 1:10 AM · Report

Having the same problem. Ugh. What a waste of my time.

Submitting...
Todd commented · October 29, 2018 1:30 PM · Report

Text disappears when task is changed (returned to ID, v14 x64 Win10). Scrolling helps if the text is outside the window.

Submitting...
Lisa H commented · September 27, 2018 8:51 PM · Report

@Penart Visuals - I can't seem to find that setting. Can you point me in the right direction?

Submitting...
Penart Visuals commented · June 15, 2018 4:38 PM · Report

this is a problem when your CS^ may have originally been linked to the Cloud. You need to go into preferences (when no docs are open) and delete a setting that tells CS6 to keep checking online. I found this solution a few weeks ago but was moving too fast to implement it: UGH!. Am searching for it now because this darn bug is plaguing me again!

Submitting...
Mohamed commented · June 14, 2018 4:56 AM · Report

Try re-arranging the layers. Drag the background to the bottom-most layer.

Submitting...
Anonymous commented · April 28, 2018 12:45 AM · Report

I have this same issue with text and objects disappearing. Zooming in or out will bring them back. Very inconvenient!

Submitting...
Dhaivat commented · April 18, 2018 8:53 AM · Report

The text in some of the text boxes just disappears when reopened, especially in files that are a couple of days old.

Submitting...
Anonymous commented · April 9, 2018 12:38 PM · Report

I have the same issue on a iMac Retina 5K, 27 late 2015

Submitting...
Anonymous commented · February 16, 2018 8:47 PM · Report

Are there any fixes??

Submitting...
Jacob Cavallin commented · December 8, 2017 2:01 AM · Report

I'm working on a long copy ad for my class and I made a uniquely shaped text box in the shape of a wine bottle. The problem is when I fill it in with my copy, after a few seconds of not writing anything, the text will disappear. It's still there just invisible. I have to interact with it again to make it visible again and when I go to export the text doesn't appear. Do you know any quick fixes?

Submitting...
Alexandra Bourdelon commented · November 8, 2017 9:48 PM · Report

Yes I am having the same problem if I highlight text or click in text box all of a sudden text disappears although still there as can highlight and if change colour and change back to black in reappears but then happens 5 minutes later again. anyone know how to fix?

Submitting...
Anonymous commented · October 19, 2017 7:02 PM · Report

I agree. It can't seem to keep up with rendering while editing. I was wondering if the dynamic spell checker is the culprit?

Submitting...
Anonymous commented · October 16, 2017 11:49 AM · Report

I have the same problem occurring randomly and only solved by changing preview mode or restarting InDesign. The problem has been around for a few versions now and also on different computers

Version 2017.1
Mac Os Sierra

Submitting...
Ulysses de Oliveira commented · September 30, 2017 1:01 PM · Report

This bug's been around for years in ID 2015 e ID 2017 for Windows. I'm using Windows 10, but it does happen with Win 7 too. Any solution yet?

Submitting...
Anonymous commented · August 17, 2017 11:53 AM · Report

When editing text, the following often occurs: clicking on any menu button or clicking on any other point to give attributes to the dragged text, the text is instantly erased, leaving only one unexpected character. I am currently editing a book and I am afraid that this will cause a serious and grave mistake.

Submitting...
Damien Lockner commented · August 5, 2017 9:12 PM · Report

Scrolling in and out also provides a way to refresh the display and make the text reappear.

Submitting...
Damien Lockner commented · August 5, 2017 9:09 PM · Report

The bug may occur when selecting text. The current paragraph disappears during text selection. Then, on mouse release, the sibling paragraphs of the same style disappear.

The bug also occurs on a simple click in the text. The sibling paragraphs of the same style disappear.

Submitting...