Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

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  1. InDesign 2019 keeps crashing when I change the document size in the properties panel.

    Every time I want to change the document/page size in the properties panel so I can have different page sizes in the document InDesign crashes. Over and over.

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

    Adobe InDesign team

  2. Conditional text is not applied correctly after line break in IDMLs

    If Unconditional text follows a line break where another Paragraph Style is applied with Conditional text, making an IDML out of the document will change the Unconditional text to Conditional.

    Please see example screenshots.

    3 votes
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    0 comments  ·  Idml Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Text cursor disappears - Mojave and InDesign CC 13.1

    After upgrading to Mac OSX Mojave (10.14), using InDesign CC 13.1 ME, the text cursor disappears. All other cursors appear as expected. This happens both with the standard Text tool, and the ME Text tool.

    7 votes
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    3 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  4. Flashing screen

    When trying to open Illustrator AND InDesign, the "new document" window that automatically pops up is white and just flashes on and off the screen. If I try to click out of the screen, it closes the whole program. I can't access any of my files.

    3 votes
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    3 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  5. InDesign Publish Online Not Clickable on Windows in Chrome or Firefox

    Working in: Adobe InDesign CC 2018

    We recently published a guide online using Adobe Publish online. The clickable elements (buttons, interactive elements) are not clickable on touchscreen PCs in Chrome or Firefox, but the touchscreen works (not as clean, but works). This issue is not present when the PC users are in safari or internet explorer. All content was created and published on a Mac, and no macs have had an issue.

    The content is private, but I can send the guide to anyone from Adobe on a person-person basis.

    7 votes
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    12 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  6. Shortkeys causing program to freeze

    Hi, I'm using the latest Indesign CC on my windows 10 laptop
    Indesign keeping freezing and doesn't recover when i use any shortcut keys.
    E.g ctrl E to export a PDF will crash the program, so i need to go the long way of file - export etc

    2 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

    Adobe InDesign team

  7. Invisible character

    Apply all Auto Edits inserts an invisible character before which then interferes with Find and Replace. When pasted into a GREP search, it looks like ~I, but can't be found. It can be manually removed, but this is not helpful, as I need to be able to perform a comprehensive Find/Replace.

    3 votes
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    1 comment  ·  PDF Comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Updating to Mac OSX Mojave, Indesign now behaving slow and shortcut make new document does not work anymore

    Drawing a box, moving it around etc is now a kind of laggy. Moves but slow and kind of stuttering.

    The GUI overall, menus etc, behaves a bit slower as well. Not much but not as quick and responsive at it was in Sierra.

    Have tried de-activating GPU but that has no difference at all.

    I have the latest version, 14.0.2.
    Updated to Mojave because the Adobe chat support suggested that would help out some other issues I have had.
    One reason was that command + new shortcut stopped working. And now it stopped working again...

    Same thing happens in…

    1 vote
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    1 comment  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  9. Selecting 'No language' from styles advanced options really exports the tag to EN in PDF

    When you have a document with multiple languages and the main language isn't available in InDesign's presets, ie the document is mainly in Kirundi or Samoan and there are some English phrases, a user should be able to select 'No language' from the style's advanced options. Instead, 'No language' will export as EN and the tag in the PDF will have EN listed as the language in the tag's properties. This is problematic because the tag's language will override the document's language properties. This is a clear failure of WCAG SC 3.1.2 (language of parts).

    A screen reader won't be…

    2 votes
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    1 comment  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. windows 10

    I am opening InDesign from the start menu but it crashes each time. it will open ok from CC.
    1. Version of Adobe InDesign, InCopy or InDesign Server- InDesign CC 2019 14.0
    2. Steps to reproduce the issues – Tried installing oolder versions but seeing the same issue
    3. Expected result – Indesign to open
    4. Actual result – Crash report page appears

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.

    Adobe InDesign team

  11. Keep settings not honoured

    The Keep option 'Keep with next n' is not always honoured. Please open the attached document for an example.

    The page contains three threaded text frames. A heading appears on top of the second frame. A float was placed (with wrap applied) that pushes the text out of the second frame into the third frame so that the heading stays in the second frame, on its own.

    The expectation is that the heading moves with the text to the third frame.

    2 votes
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    1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  12. Wrong menu selection launched from menu bar

    Unlike the issue explained by another user below, my main menu bar selection opens correctly but the item selected from the main list is not launched. Instead, a random command is used. Example: choosing 'Export...' from File menu launches the Print Booklet dialog box. The problem happens randomly about every week or so. The only solution I've found is relaunching InDesign.

    I'm attaching 3 videos of the problem.

    2 votes
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    1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  13. InDesign-window "Missing Links in document" does not appear when Microsoft DFS-Links not available

    SITUATION
    We migrated our old Active Directory "OldAD.ads" to a complete new one "NewAD.ads"
    We use InDesign CC2019 (latest Version)

    All out file-shares are mounted on client computers with Microsoft DFS-Links.
    - Old DFS-Link: \\OldAD\DFS\OldShare - The DFS-Links points to a share on our old fileserver: \\OldFileServer.OldAD.ads\Share_OLD
    All shares on the old fileserver are closed, so the DFS-Links have no destination but are still "available".

    - New DFS-Link: \\NewAD\DFS\NewShare - The DFS-Links points to a share on our new fileserver: \\NewFileServer.NewAD.ads\Share_NEW

    Both fileservers hold "their" (Active Directory based) DFS-structure.

    Of course, all users open their files on the new fileserver,…

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  14. crash launch

    I have installed the latest version of Indesign using creative cloud. I used to have CS6 installed and it was no problem then. Now when i try to launch the application it just suddenly shuts down after "starting up panels" is shown.
    No error message. Just stop launching. What to do?

    1 vote
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  15. Not compatible with Win10 1809?

    On Windows 10 v1809 trying to start Indesign v14.0.1 - crashes "dll is either not designed to run on windows 10 or it contains an error .... Error 0x000008b ... please contact vendor"

    1 vote
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  16. Drop Cap/Nested Style Broken in InDesign CC 2019

    Since upgrading to InDesign CC 2019, when I edit a paragraph that has a nested style applied to the first line, the entire paragraph takes on the nested style. The paragraph behaves normally until I edit it. Unfortunately, but unsurprisingly, the behavior is inconsistent. If I copy and paste the text into a new text box, the behavior does not occur, but if I link the existing text to that new box, it continues to happen.

    3 votes
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    7 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

  17. Crashes when Placing Docs from Microsoft Word

    Since updating to CC2019 I am having constant crashes when placing from Microsoft Word.
    The same documents were not an issue last week when using CC2018, both the same InDesign doc and word doc worked perfectly together.
    Any suggestions as to how I can fix this critical issue - I'm on a business critical deadline, failing to meet it quite literally means the closure of our business.

    5 votes
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    5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

  18. Shape sizing bug that has been around since at least CS6 is STILL not fixed in CC2019!!

    1) Version of Adobe InDesign...

    This bug has plagued InDesign from at least CS 6.2 all the way to the current CC2019 version. I filed a bug report in 2017, and @Abhinav Kaushik claimed the bug was solved, but this was straight-up NOT TRUE. The bug persists to the present software.

    2) Follow these steps to replicate the bug:

    Create a shape, let's say a circle, and then copy this circle and paste it in a separate layer directly over the top of the first. To better see the effects of the bug, make the fill of the top circle…

    7 votes
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    1 comment  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →
  19. Unequal inset values in an Object Style don't display in a text frame if corners are rounded

    If you use an object style with unequal inset spacing and apply it to a text frame, the unequal spacing is ignore and made uniform.

    Steps to recreate:
    1. Create an Object Style
    2. Go to 'Text Frame General Options' for that style
    3. Set unequal values for 'Inset Spacing'
    4. Go to 'Stroke & Corner Cptions'
    5. In 'Corner Options' set 'Rounded'
    6. Create a Text Frame
    7. Fill Text Frame with placeholder text
    8. Apply Object Style to Text Frame

    Result: unequal inset spacing is ignored.

    If you apply unequal inset spacing manually there are no problems —…

    2 votes
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    0 comments  ·  Styles  ·  Flag idea as inappropriate…  ·  Admin →
  20. No keyboard focus on launch

    InDesign 14.0.1.209, macOS Mojave 10.14.2

    When launched and the following conditions hold, InDesign does not seem to have keyboard focus (i.e.., no keyboard shortcuts work):

    1. Show ‘Start’ Workspace When No Documents Are Open is unticked.
    2. The Control bar is open in the default workspace.
    3. The CC Libraries panel is either not in the default workspace or collapsed.

    Note that conditions 2 and 3 are met by several of the standard workspace, for example both Advanced and Typography (but not Book, Essentials or Essentials Classic).

    If you choose a menu item or click in an input field, the…

    3 votes
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    2 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
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