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    Based on our investigation we have categorized the issue that are being reported on this thread into three types:

    1. Users having compatible GPU and monitor configuration but still not able to use GPU rendering.

    2. Users having Incompatible GPU and monitor configuration. Please refer following link that have all the details system requirement for GPU rendering.
    https://helpx.adobe.com/in/indesign/using/gpu_performance.html

    3. MacPro, Mac mini OR “working on MacBooks with screen down” and using Hidpi monitors with display scale factor one.
    This has been identified as bug and we have fixed it in the latest version of InDesign, Id 14.0.3
    Please update your InDesign to the latest version to try out the fix

    Note:
    Since , this thread is mainly being tracked only for enable-ment of GPU functionality
    Please report drawing related issue via other reported threads or new threads.

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    Marcel commented  · 

    phew, ok it works now. Try this:

    http://www.tech4pub.com/2012/10/10/indesign-tip-reset-preferences-to-improve-performance/

    After that, I can use the GPU...

    An error occurred while saving the comment
    Marcel commented  · 

    I tried a new user account on the same Mac and I can use the GPU with indesign cc 2019...
    But that is not a solution for me...

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    Marcel commented  · 

    Modellname: iMac
    Modell-Identifizierung: iMac19,1
    Prozessortyp: Intel Core i9
    Prozessorgeschwindigkeit: 3,6 GHz
    Anzahl der Prozessoren: 1
    Gesamtanzahl der Kerne: 8
    L2-Cache (pro Kern): 256 KB
    L3-Cache: 16 MB
    Hyper-Threading Technologie: Aktiviert
    Speicher: 40 GB

    Chipsatz-Modell: Radeon Pro 580X
    Typ: GPU
    Bus: PCIe
    PCIe-Lane-Breite: x16
    VRAM (gesamt): 8 GB
    Hersteller: AMD (0x1002)
    Geräte-ID: 0x67df
    Versions-ID: 0x00c0
    ROM-Version: 113-D0008A-042
    VBIOS-Version: 113-D0008A1X-009
    EFI-Treiberversion: 01.01.042
    Metal: Unterstützt, Funktionsset macOS GPUFamily2 v1

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    Marcel commented  · 

    Same issue here on a new imac 2019...

    Marcel supported this idea  · 

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