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Joel Rowe

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    Based on our investigation we have categorized the issue that are being reported on this thread into three types:

    1. Users having compatible GPU and monitor configuration but still not able to use GPU rendering.

    2. Users having Incompatible GPU and monitor configuration. Please refer following link that have all the details system requirement for GPU rendering.

    3. MacPro, Mac mini OR “working on MacBooks with screen down” and using Hidpi monitors with display scale factor one.
    This has been identified as bug and we have fixed it in the latest version of InDesign, Id 14.0.3
    Please update your InDesign to the latest version to try out the fix

    Since , this thread is mainly being tracked only for enable-ment of GPU functionality
    Please report drawing related issue via other reported threads or new threads.

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    Joel Rowe commented  · 

    Same problem: "Compatible GPU and monitor not detected"; GPU performance and Animated Zoom greyed out.

    Macbook pro 2019 2.3mhz i9 with vega 20 card; 32gb RAM. mojave 10.14.5 running indesign 2019 (v14.0.2) with external DELL U3011 monitor with screen down. with 2560x1600 resolution.

    the tip mentioned above: "You can decrease or increase display scaling with scale factor greater than one" doesn't make sense. PLEASE EXPLAIN.

    I did try different scaling for external monitor — didn't work.
    Tried dumping ID preferences — didn't work.
    Tried different scaling using macbook pro screen alone (no external monitor) — didn't work.

    Adobe: can we please get this fixed ASAP? any other workaround?

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