Shortcuts and keyboard keys stop working.
CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow keys when trying to edge a graphic or text box over. Generally, I am able to type in the file name if I am trying to save my work before I close the program, but there have been times that my keyboard is disabled there as well and I have to save over what I have open, rely on the auto-backup file, or duplicate the file in Explorer and rename it so I don't lose the original file. This has not been an issue in any other programs except InDesign and has only been in the past few weeks. The crashing since the last update has subsided, but this issue has not. I would love to know how to fix this.
Darla
shared this idea
The issue has been fixed in the latest release of InDesign – InDesign 2021.
Please update to this new version of InDesign to get the fix.
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Adobe InDesign team
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Anonymous
commented
Same!! Was fine yesterday. Now nothing works. Holding down shift for a straightline, Spacebar for hand... all those things don't work!!!! GGGrrr
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RY
commented
If I have no document open command + N does not work. If I have a document open then command + N does work. I go to new document via the drop down menu it still shows command + N as a shortcut for new document it also shows that is still being the shortcut when I go to preferences and lookup shortcuts.
Cc 2019, Mac OS 10.13.6 -
RY
commented
If I have no document open command + N does not work. If I have a document open then command + N does work.
Cc 2019, Mac OS 10.13.6 -
Anonymous
commented
I am also having this issue on Windows 10. Please resolve, Adobe ASAP.
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Eli Geller
commented
Keyboard shortcuts for hiding Indesign (I'm on a Mac, so, command-H) and closing files (command-c) don't work all time with the latest version of InDesign.
Behavior is irregular so there are no step to reproduce the bug.
I'm on OS X 10.13.6 High Sierra. -
Anonymous
commented
I have the same issues.
If I want to open a new or existing document and work with it, at some point the shortcuts and the entire keyboard won't work anymore. But only in InDesign - when I press Alt+TAB or the Windows key, everything works fine. After that, the Keyboard in InDesign work again - until it doesn't react again any time. It has to be said that InDesign doesn't freeze - the mouse still works. The internal keyboard of my new notebook is affected. But I already connected external keyboards - the same problems.
Is there a solution or do you know the cause of that issue?
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Staci
commented
Having issues with ungrouping ctrl+shift+g is not working
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Conny Lindström
commented
I have that too. Started a few weeks back without any reason—I haven't changed anything but yet all of a sudden the shortcuts stopped working occassionally.
The same problem still with the CC2019 just updated.(Maik, this is the bug report page.)
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Zsolt
commented
I have a similar problem. When I open an indd doc from explorer then none of the shortcuts are working. Just pressing alt+tab to switch to another window, then back and the shortcuts are working. Frustrating...
Try just to switch windows, then back to indd. -
Emilie
commented
Sometimes shortcuts works, sometimes don't ... crtl+c, ctrl+v ... even suppr !
but the keyboard works : alt for duplicate works.Is there a manipulation for this to work all the times or is it a bug?
I am in InDesign CC 2018.Thank you.
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Maik
commented
This is the idea request page, not the bug report page.
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Andrew
commented
Same, lost the ability to save. Adobe is a piece of trash.
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Hendrik
commented
Most of the time I can not use shortcuts when I opened a new document. For example, quickly opening and saving or exporting the file immediately. I have to use a tool first, select an object, click into text, or perform any other attempt of making changes to the document before shortcuts work. This breaks my workflow.