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  1. InDesign 2021 keeps crashing

    56 votes

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    63 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    MvB supported this idea  · 
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    MvB commented  · 

    Same over here for a long time now. Multiple crashes each day at no specific moment. Use OSX Catalina with 64GB RAM and 1TB free disk space and InDesign 16.0.2

    Starting a video recording is not realistic as you don't know when it occurs.

    InDesign receives all those crash reports and should know that there is a problem... We are praying for a solution!

  2. Proportional Scaling Using Shift Button Not Working

    108 votes

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    280 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

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    MvB commented  · 

    This morning I had the same issue. Workaround that helps at my system:

    1. Stop InDesign
    2. Delete all preferences of InDesign (<user>/library/Preferences/Adobe Indesign)
    3. Restart InDesign (everything is at default now)

    Scaling does work now (proportionally) when pressing Cmd+Shift and moving corner of (group of) pictures.

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