Albie creative

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    2 comments  ·  Adobe InDesign: Bugs » Others  ·  Flag idea as inappropriate…  ·  Admin →
    Albie creative shared this idea  · 
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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

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    Albie creative commented  · 

    Also no Webroot - as others have suggested this is a PRO design tool and we have deadlines to adhere to - efficiencies and functionality is a key part of a designers ability to earn an income - these products cost a great deal of money per annum - please fix ASAP or at least post some useful comments.

    Kind Regards

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    Albie creative commented  · 

    This is currently happening to me in latest version of Indesign, along with some other strange an unexpected behaviours, SHIFT KEY not working for any constraining options - SHAPES - LINES etc.

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