84 votes251 comments · Adobe InDesign: Bugs » Graphics/Images/Assets · Flag idea as inappropriate… · Admin →
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
InDesign TeamAnonymous commented
I don’t have the webroot security app, so that solution didn’t help. However, someone posted to quit Safari and that worked for me. Thanks. I’d still like this bug fixed so I can use the internet.Anonymous supported this idea ·Anonymous commented
Designers need to resize all the time. This bug is wasting so much time. Please fix it. I’m avoiding InDesign at all costs and designing new files only in Illustrator.