Patsla

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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

    Patsla commented  · 

    Has anyone found a work around? This is very annoying and time consuming.

    E.g. I have an image I want to scale in an image box, I create the box, I do not want it to fit the height or width by using the shortcut, I want to be able to size proportionally so I can crop inside the image box.

    Right now the only way I have found to scale proportionally is by increasing the box size - then use the short cut - then resize the image box around the portion of the image I want cropped. Ask me how much time it takes to do this to get what I am looking to accomplish? Too much time! Thats how much.

    ADOBE, fix this!These online programs are too costly to have this type of malfunction, it has been going on for far too long.

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