Jen

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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

    Jen commented  · 

    I am having this issue too - in fact none of the Shift or Option short cuts are working. I have got a large brochure to work on next week and this ridiculous issue is going to cause me severe problems. I have not got Webroot here, nor any other security software. I use Safari as a browser - quitting it has not made any difference to InDesign. Is there a fix that is easy to follow - I'm not a techie! Thanks!

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