Crisy

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  1. 82 votes
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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

    Crisy commented  · 

    First they changed the shift button in Photoshop
    Now it no longer even works in InDesign

    Adobe, you're killing me!

    Please provide another solution other than "close your internet browsers" That's honestly not a solution.....

  2. 24 votes
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    9 comments  ·  Adobe InDesign: Feature Requests » PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
    Crisy commented  · 

    omg yes, I can't believe they don't have this feature yet!!!

    Crisy supported this idea  · 
  3. 3 votes
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    0 comments  ·  Adobe InDesign: Feature Requests » PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
    Crisy supported this idea  · 
  4. 23 votes
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    70 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

    Crisy commented  · 

    This has been happening to me too. Any help would be greatly appreciated :)

  5. 1 vote
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    0 comments  ·  Adobe InDesign: Bugs » Others  ·  Flag idea as inappropriate…  ·  Admin →
    Crisy shared this idea  · 

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