Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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  1. CC Files in InDesign not showing up

    I shared files using CC Files for teams using my work account, and the sync with my account on my home computer in the user folder/creative cloud files, however they don't show up in the START workspace when I launch InDesign. How do I get these files to show up in the application?

    3 votes
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    2 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  2. Adobe InDesign CC Version 2017.1

    Typing letters "fl" in a word in swedish will leave two blanks! How to fix that?

    Running Win10 Creators...

    1 vote
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    1 comment  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
  3. 59 votes
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    77 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  4. Workspace disappearing and not being able to get it back

    Sometimes all my right-handed Tools, that I carefully assembled in a workspace i like, disappear, like pages, Colors etc. Although being able to click them in den Window-Menu, nothing appears. The only way to get them back is to change to another workspace and re-create my own workspace piece by piece, which then might last a few weeks before not being able to use them again.

    Any ideas what goes wrong here?
    What should i check?

    Kind regards, Thomas

    8 votes
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    0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  5. Anchored frame looses the XML tag information as soon as anchor is released/anchor point is moved forward.

    Steps to reproduce

    1. Create an anchored text/graphic frame with some inline text/image. Tag the frame with some XML Tag (say 'tag1').

    2. Now release the anchor.

    Expected output
    - On releasing the anchor, there should be no changes in the XML tag on frame.

    Actual output
    - On releasing the anchor, the frame gets untagged.

    Additional note: Similar thing happens when anchor is moved forward to another position in inline text. In this case also, frames gets untagged

    5 votes
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    3 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  6. Crash when exporting

    Every time I try to export my document to a PDF InDesign 12.1 crashes. I've quit and restarted the software, and restarted my computer. I have no pending updates. I'm not sure why the program crashes every time I try to export. I've tried to go around the issue by packaging the file, exporting directly to PDF, or getting a PDF from a "print" operation, but nothing seems to work. It crashes every time.

    4 votes
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  7. Can't drag objects

    I am unable to drag objects/textbox/etc in InDesign. I can resize using corner handles but I'm unable to click and drag object to desired location I've uninstalled, reinstalled, shutdown, restarted, cleared all settings, etc and nothing seems to work. I have never encountered this issue in all my years of using InDesign. Please help!

    63 votes
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    205 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    We thank you for your patience all this while.

    Addressing this problem has been tricky for us given the random nature of the issue.
    Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

    Many of you must have received email from us seeking more details about the issue.

    We have concluded our investigation and came up with the below mentioned finding:

    It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
    If the user tries to drag it from any other position, the object cannot be moved.

    We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest…

  8. CC'15-'17 All hyperlinks missing/removed after round trip with InCopy editors

    I am a designer and build corporate white papers anywhere from 35-100+ pages in length. We use the layout InCopy workflow with one assignment and all stories exported under that. After I import and design/format all content including hyperlinks, I then save for the editors for use in InCopy. They then do their work, and save for me, standard. Upon opening, all the hyperlinks are missing with a "red flag" denoting the ref. is missing . Oddly enough, for the past two documents we made, you could still export to PDF with the links functioning, this despite all the missing…

    1 vote
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    1 comment  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
  9. Export PDF: document bleed values unreadable

    Adobe CC2017.1 Mac
    With interface theme "medium darker" (i.e. the second darkest option) the values of the bleed settings are unreadable in "Export PDF" dialog, when "use document bleed settings" is enabled.

    1 vote
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    1 comment  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  10. Folio overlays

    Abode indesign CC 2017 - 08/30 - Windows
    My colleague and I are trying to make a folder with Publish online, and sometimes we need 'Folio Overlays' tool - but it doesn't work. For me it's too big to see on the screen, makes everything slow - and for her, it doesn't work at all, it doesn't show anything at all.

    1 vote
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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  11. Indesign performance issue : Bad performance when using span columns in InDesign/InCopy

    VERSIONS
    Windows 7, CC 2015.4 and CC 2017.0
    Windows 10, CC 2015.4 and CC 2017.0
    macOS 10.12, CC 2015.4
    even CS6 versions are affected...

    - - - - - - - - - - - - - - - - - - - - -

    STEPS TO REPRODUCE
    1. Create an InDesign document with several pages
    2. Define the text frame options with two columns
    3. Link all frames and fill with placeholder text
    4. Create a new paragraph style with the option "span columns" (e.g. title)
    5. Define several parts of the layout with the new paragraph style
    6.…

    15 votes
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    9 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    The fix is now available in the Beta builds of InDesign. You can download the latest beta build from Download section of InDesign Prerelease portal.

    1. Go to adobeprerelease.com
    2. Log in with your Adobe Id.
    3. Once logged in, search for “InDesign CC Prerelease” program in the list.
    4. Click on the program to join the same.
    5. You can download the latest available build from “Builds and Plugins” section on the page.
    6. The steps for installing the build can be found in the release notes.

    Thanks

  12. Units keep changing

    In the preferences I change the units to inches and it saves. But when I open and close the program again, InDesign, Photoshop, etc., the units reverse back to picas

    2 votes
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    4 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  13. New Format in InDesign CC

    Beim Anlegen eines neuen Formats kann man rechts oben im Optionsmenu die genauen Masse eingeben. Mit der TAB-Taste kommt man dann ja immer eine Option weiter. In Adobe Illustator und in Photoshop funktioniert das in der gewünschten Reihenfolge, im InDesign (deutsche Version) nicht: da folgt nach der Breitenangabe bei betätigter TAB-Taste die Frage nach der Einheit (z.B. mm etc.) und dann (nach weitere TAB-Taste) erst die zweite Grösse des Dokuments (also die Höhenangabe). Eigentlich sollte die logische Reihenfolge ja lauten: Breite > Höhe > Einheit.

    In english:
    When creating a new format, you can enter the exact mass in the…

    1 vote
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can't change page after selecting an XML node, until setting focus to the main page area

    Summary: After selecting a node in the XML tree, double-clicking any of the page thumbnails or master page thumbnails has no effect. The page won't change until I click on the main page area.
    Steps to reproduce (in Windows):
    1. With a document open in Indesign CC, open the XML Structure pane.
    2. Double click on any of the page thumnails in the "Pages" palette.
    Expected result: I exepct the page to load, that I double clicked.
    Actual result: Nothing happens.

    2 votes
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    1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ctrl + Alt + X

    To use the shortcut "Ctrl + Alt + X" to do a hard space in the text is impossible - it doesn't work at all. When I press "Ctrl + Alt + X" I start some sort of screenshot function. When I chose "Hard space" from the menu it works as it should do.
    So please help, I miss my "Ctrl + Alt + X" -function.
    1. InDesign 2017.1
    2. See above
    3. I expect to get a hard space in the text.
    4. See above
    5. -
    I have Windows10 in my computer.

    1 vote
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    1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  16. indesign crashes very regularly

    Indesign crashes very often these days giving this message [/Development/siriusr11/external/dva/adobe/dvaui/ui/src/OS_UI.cpp-4645], but not autosaving. It seems to happen at different times, can't pinpoint why it does

    14 votes
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    7 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.

    If you still face a crash issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html )

    Also, start a new thread providing the necessary information to reproduce the crash and send the
    information to santalwa@adobe.com as well.

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  17. Bug in Adobe World-Ready Composer for Kannada Language

    Attached are Adobe Indesign document, Scribus (v1.5.3) document, PDF outputs.

    Fonts used: Hubballi available at https://github.com/erinmclaughlin/Hubballi/blob/master/build/Hubballi-Regular.otf

    Tunga: Available in Windows 10 as part of Kannada language pack.

    Scribus uses "Harfbuzz" text shaping engine. It doesn't any issue shaping Kannada text, except for one case; U+0CCD U+200D which is canonical equivalence of U+200D U+0CCD. Harfbuzz has accepted this bug and will be fixed in the next release. https://github.com/behdad/harfbuzz/issues/435 https://github.com/behdad/harfbuzz/issues/341

    Adobe indesign Adobe World-Ready Composer has lots of bugs with shaping Kannada text.

    Please rectify as soon as possible.

    3 votes
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    1 comment  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Sumit Garg responded

    Thanks for reporting this issue.
    We have verified this issue and forwarded this issue to our Indic languages expert team for investigation.

    Once investigation is complete, We will definitely update this post.

  18. Enable Layout Adjustment Fails

    After Enabling Layout Adjustment, then changing the page size, I get an error message that reads "Internal error communicating with AI rulebase. Layout adjustment could not be performed."

    The document page size does in fact change, but pages in spreads actually overlap. Rulers at top of page do not show correct page size except on single pages (for instance, the first and last page of a facing-pages document).

    1 vote
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    0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  19. The order of Arabic digits is reversed when changing their character direction

    1. Adobe InDesign CC 2017.1
    2. Create a textbox, type Arabic characters including some digits. Change character direction from 'Default' to 'Right to Left'.
    3. Arabic letters are RTL, but Arabic digits are written LTR; So when you change character direction to RTL, they should be in their right direction.
    4. Letters are RTL, but digits are reversed. The problem is that Arabic script is written RTL, but its digits' direction is LTR. Just like when you move caret and logically it moves in correct direction.

    3 votes
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    1 comment  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
  20. CC library tab won't select?

    When clicking on the dropdown menu to select a CC library, the tabs do not open unless I hold down the ^ button. When opened, I cannot select a CC library. Have refreshed several times but it still doesn't let me change the library! This is on InDesign for Mac.

    7 votes
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    6 comments  ·  Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    Please provide the following information:
    1. Is InDesign installed on the default path?
    2. Do you have any special character in the path where InDesign is installed? Like username has special characters.

    Also, please provide a copy of you preferences, you can zip them and email to anasgupt@adobe.com.

    Regards
    Anasuiya Gupta

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