197 results found

1. InDesign performance issue: New document window gives blank screen

   Latest version of InDesign supplied by Creative Cloud installer on 64-bit Windows 10 PC.

   Steps to reproduce:
   1. File - New Document.
   2. Bingo...

   Expected result:
   A useful window with options to create a new document.

   Actual result:
   A useless blank screen (see attached screenshot).

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   18 votes

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   24 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   FIXED  ·  Abhinav Kaushik responded

   Hello All,
   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 15.0

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 15.0
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   -InDesign Team

2. Shortcuts and keyboard keys stop working.

   CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow keys when trying to edge a graphic or text box over. Generally, I am able to type in the file name if I am trying to save my work before I close the program, but there have been times that my keyboard is disabled there as well and I have to save over what I have open, rely on the auto-backup file, or duplicate the file in Explorer and rename it so I don't lose the original file. This has not been an issue in any other programs except InDesign and has only been in the past few weeks. The crashing since the last update has subsided, but this issue has not. I would love to know how to fix this.

   CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow… more

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   73 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The issue has been fixed in the latest release of InDesign – InDesign 2021.
   Please update to this new version of InDesign to get the fix.

   —
   Adobe InDesign team

3. Type on a path on a master page does not appear on a resulting Data Merge PDF beyond the first record

   Please read this post that accurately describes the issue: https://forums.adobe.com/thread/2437061
   I've attached a file so the fault can be replicated

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   3 votes

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   5 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This issue was fixed in InDesign 2019 version.
   Closing this thread.

   —
   Adobe InDesign team

4. World-Ready Composer Is messing up the kerning in Latin fonts

   I have reported a variation of this—back with CS6—but it seems not to have been fixed. I assume it's a bug, but if someone can enlighten me about what I might be doing wrong and how I can fix this, I'd appreciate it.

   I often work on books that include Arabic and Hebrew words and phrases in the middle of English text. They only way to get the Arabic ligatures to form is to use one of the World Ready composers. When I do that, though, the kerning around some English characters often—but not always—is affected. I have tried turning on and off various settings—justification settings, kashidas, etc.—and their effect seems to be random. Sometimes the changes fix the problem until the page redraws, sometimes the errant kerning is corrected in one location but shows up in another location, sometimes nothing happens at all. I'm attaching two screen captures of a book that I have in production now with the word "economics" selected in each. In the shot with the World-Ready Paragraph Composer active, you can see the extra kerning between the "e" and the "c." In the shot with the WRPC deactivated, the word looks as it should.

   Is this a bug? If not, what am I doing wrong? If it is, when might we expect a fix. Unfortunately, I have a deadline on this project now and can't see any reasonable way to fix this. Thanks for considering this problem.

   I have reported a variation of this—back with CS6—but it seems not to have been fixed. I assume it's a bug, but if someone can enlighten me about what I might be doing wrong and how I can fix this, I'd appreciate it.

   I often work on books that include Arabic and Hebrew words and phrases in the middle of English text. They only way to get the Arabic ligatures to form is to use one of the World Ready composers. When I do that, though, the kerning around some English characters often—but not always—is affected. I have tried turning… more

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   10 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   FIXED  ·  Abhinav Kaushik responded

   Hello All,
   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 15.0

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 15.0
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   -InDesign Team

5. InDesign performance issue: Hangs when exporting to PDF

   1. Latest Indesign CC, Windows 10
   2. ID would sometimes not finish the export to PDF task and hangs for minutes. It must then be killed in the task manager. During this it constantly consumes a big lot of RAM and CPU power. See attachment.

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   32 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   FIXED  ·  amaarora responded

   Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1

   In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

   Let us know in the comments section if you face any problem with the updation process.

   —
   Adobe InDesign Team

6. Index Panel's Update Preview Button Causes Hard Crash

   The Index panel will cause InDesign to crash if you click the update preview button when a three-layer index entry has no text in the second layer.

   I figured out what causes the crash with 100% reproducable results. Here's how you do it.

   1) Create a multi-document book.
   2) Open one document in the book.
   3) Create an index entry with three layers. For example, 'dogs > breed > beagle'.
   4) Open a different document in the book.
   5) Repeat step 3 in this different document, with the same entry data.
   6) In the Index panel you will see two entries that are both three layers deep. Toggle the layer arrows and then double click the second layer heading of 'breed'. Delete the text in the box and hit enter.
   7) You will notice in the Index panel that there is a blank space beneath 'dog' and above 'beagle.'
   8) Now click the 'cycle' refresh button at the bottom of the Index panel.
   9) InDesign will crash.

   From a programming perspective I suspect this has something to do with no data being in the entry's second layer. It's finding 'null' and crashing.

   The Index panel will cause InDesign to crash if you click the update preview button when a three-layer index entry has no text in the second layer.

   I figured out what causes the crash with 100% reproducable results. Here's how you do it.

   1) Create a multi-document book.
   2) Open one document in the book.
   3) Create an index entry with three layers. For example, 'dogs > breed > beagle'.
   4) Open a different document in the book.
   5) Repeat step 3 in this different document, with the same entry data.
   6) In the Index panel you will see two… more

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   4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Fix of the issue is now available in InDesign’s latest update.
   Please upgrade to the latest version InDesign CC 15.0.2 for the fix.

   If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   —
   Adobe InDesign team

7. Endnotes in epub2 don't work when using split document by paragraph style

   After exporting to a reflowable epub 2.0.1, endnotes don't work when you have selected to split the epub using paragraph styles based on export label.

   Thanks in advance
   Gert

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   21 votes

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   19 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This issue has been fixed in the latest update of InDesign 2022 - version 17.3

   Please update to this latest update of InDesign using Creative Cloud Desktop Application to get the fix.

   
   

   --

   InDesign team

   Adobe

8. Publish Online RTL (Right-to-Left) support

   InDesign CC has a very good rtl support but when i publish online a document with binding from right to left it works in Print but not in publish online. Publish online always leads to left to rightsliding. Is this a bug or do i miss something? Thank you

   143 votes

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   20 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We are happy to announce that Publish Online now supports RTL (Right-to-Left) text.

   Hope you'd like it and find it useful.

   
   

   --

   Adobe InDesign team

9. Unable to change fonts

   I am unable to change fonts.

   Changing weights seems to work, but changing fonts does not work.

   12 votes

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   9 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   FIXED  ·  Abhinav Kaushik responded

   Hello All,
   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 15.0

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 15.0
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   -InDesign Team

10. Import XLSX spreadsheet to an InDesign table: the "-1" problem

    1. InDesign CS4 - CC2017

    2. Generate an Excel spreadsheet that contains at least one cell with the value "-1". Save as XLSX. Import/place (cmd-d) this file as "unformatted table".

    3. the cells with the value "-1" should still have this value.

    4. the cells are empty. All other values seem to show up correctly.

    Additional information: Working regularly on Annual Reports with 100+ tables, our choice is to import as „unformatted table“ and to do all formatting in InDesign. After changes in Excel, all we have to do is updating the linked tables via the link panel. Table contents change, formatting stays. Perfect. But we are dependent on our clients still willing to use the outdated XLS format.

    Please have a look at this problem! Thank you in advance.

    Best regards

    1. InDesign CS4 - CC2017

    2. Generate an Excel spreadsheet that contains at least one cell with the value "-1". Save as XLSX. Import/place (cmd-d) this file as "unformatted table".

    3. the cells with the value "-1" should still have this value.

    4. the cells are empty. All other values seem to show up correctly.

    Additional information: Working regularly on Annual Reports with 100+ tables, our choice is to import as „unformatted table“ and to do all formatting in InDesign. After changes in Excel, all we have to do is updating the linked tables via the link panel. Table contents change, formatting stays. Perfect.… more

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    12 votes

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    14 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is now available in the latest release of InDesign 2022 - that is, InDesign 17.4 version.

    
    

    Please update to this version to get the fix.

    
    

    --

    Adobe InDesign team

11. Publish Online URL links breaking website functionality

    File Created in Indesign CC 2017

    I have created a test interactive document with links to product DG012 on our company website.

    https://indd.adobe.com/view/da74b2d3-46b2-40cf-99e2-8201ddc6248a

    When the link is clicked from publish online it opens the page but seems to disable all scripts that run on the website. e.g. search field and add to cart no longer functions on that page.

    The website itself functions correctly if you navigate to the link manually ( http://www.lockhart.co.uk/Table-Service-and-Buffet/Buffet-Display/Display-Stands/Rafters-F usion-1-2-Board~p~DG012 ).

    Interestingly in safari the add to cart button functions but the search field is still disabled.

    On closer inspection it seems to be an iframe issue -
    If I go into chrome developer tools i get the following errors:

    The key "target-densitydpi" is not supported.

    castsender.js:76 Uncaught DOMException: Failed to construct 'PresentationRequest': The document is sandboxed and lacks the 'allow-presentation' flag.
    at V.P (chrome-extension://pkedcjkdefgpdelpbcmbmeomcjbeemfm/castsender.js:76:87)
    at Object.chrome.cast.P (chrome-extension://pkedcjkdefgpdelpbcmbmeomcjbeemfm/castsender.js:91:165)
    at g.VI.g.h.init (https://www.youtube.com/yts/jsbin/player-vflgfcuiz/enUS/base.js:5981:519)
    at xAa (https://www.youtube.com/yts/jsbin/player-vflgfcuiz/en_US/remote.js:34:60)
    at yAa (https://www.youtube.com/yts/jsbin/player-vflgfcuiz/en_US/remote.js:35:8)
    at window.chrome.window.chrome.cast.window.chrome.cast.isAvailable.window._onGCastApiAvaila ble (https://www.youtube.com/yts/jsbin/player-vflgfcuiz/enUS/remote.js:35:374)
    at chrome.cast.ea (chrome-extension://pkedcjkdefgpdelpbcmbmeomcjbeemfm/cast_sender.js:94:152)

    Rafters-Fusion-1-2-Board~p~DG012:1 Blocked form submission to '/cart/add' because the form's frame is sandboxed and the 'allow-forms' permission is not set.

    Rafters-Fusion-1-2-Board~p~DG012:1 Blocked form submission to '/search' because the form's frame is sandboxed and the 'allow-forms' permission is not set.

    When clicked the link opens in a new window so I am not sure how to go about editing the code behind the sandbox element.

    Any advice would be greatly appreciated.

    File Created in Indesign CC 2017

    I have created a test interactive document with links to product DG012 on our company website.

    https://indd.adobe.com/view/da74b2d3-46b2-40cf-99e2-8201ddc6248a

    When the link is clicked from publish online it opens the page but seems to disable all scripts that run on the website. e.g. search field and add to cart no longer functions on that page.

    The website itself functions correctly if you navigate to the link manually ( http://www.lockhart.co.uk/Table-Service-and-Buffet/Buffet-Display/Display-Stands/Rafters-F usion-1-2-Board~p~DG012 ).

    Interestingly in safari the add to cart button functions but the search field is still disabled.

    On closer inspection it seems to be an iframe… more

    22 votes

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    FIXED  ·  16 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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12. Spanning columns crashes program

    Working with span columns with large documents creates a bug invested document. I'm working on a document now that crashes everytime I make any change to it. So much for professional program.

    7 votes

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

13. Rounded corners aren't perfectly rounded

    Why aren't rounded corners perfectly rounded? I created a 100x100px square, rounded the corners to 50px which should give me a perfect circle except it doesn't.

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    46 votes

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    8 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

14. Can't drag objects

    I am unable to drag objects/textbox/etc in InDesign. I can resize using corner handles but I'm unable to click and drag object to desired location I've uninstalled, reinstalled, shutdown, restarted, cleared all settings, etc and nothing seems to work. I have never encountered this issue in all my years of using InDesign. Please help!

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    71 votes

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    248 comments  ·  Others  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    We thank you for your patience all this while.

    Addressing this problem has been tricky for us given the random nature of the issue.
    Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

    Many of you must have received email from us seeking more details about the issue.

    We have concluded our investigation and came up with the below mentioned finding:

    It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
    If the user tries to drag it from any other position, the object cannot be moved.

    We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest version id 14.0.3.

    Please download and install id 14.0.3 and let us know your feedback on the new experience.

    Note:
    If you are unable to drag other types of objects (other than empty polygons), please check the memory usage of your system. It has been observed that when the memory usage reaches the critical level, dragging of the objects become difficult.
    As a workaround, you may either try to close some applications or restart the system.

    Regards,
    InDesign team

    Hello All,

    We thank you for your patience all this while.

    Addressing this problem has been tricky for us given the random nature of the issue.
    Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

    Many of you must have received email from us seeking more details about the issue.

    We have concluded our investigation and came up with the below mentioned finding:

    It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
    If the user tries to drag it from any other position, the object cannot be moved.

    We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest… more

15. Screen flickering - Screen turns black when moving objects.

    When i drag and drop a Textframe my Screen flickers black for a second - almost every damn time. This happens for me and most of my colleagues and it is horrible to work with.

    I feel like it got worse after installing the latest "Tablehead" fix that fixed the disapearing tableheads.

    Build 12.1.0.56
    OS X El Capitan 10.11.6
    iMac (Retina 4K, 21.5", 2015)
    3,3 GHz Intel Core i7
    16 GB 1867 MHz DDR3
    Intel Iris Pro Graphics 6200 1536 MB

    2nd Monior is a DELL U2414H, 23,5" at 1800p

    This is happening on quite a lot of machines in my Company and also for Persons i know using a 4K Retina iMac. and Really is a pain to work with. - It is NOT visible in a Screenrecording the only option would be to record a Video from my Smartphone if needed...

    Thanks!

    When i drag and drop a Textframe my Screen flickers black for a second - almost every damn time. This happens for me and most of my colleagues and it is horrible to work with.

    I feel like it got worse after installing the latest "Tablehead" fix that fixed the disapearing tableheads.

    Build 12.1.0.56
    OS X El Capitan 10.11.6
    iMac (Retina 4K, 21.5", 2015)
    3,3 GHz Intel Core i7
    16 GB 1867 MHz DDR3
    Intel Iris Pro Graphics 6200 1536 MB

    2nd Monior is a DELL U2414H, 23,5" at 1800p

    This is happening on quite a lot of machines in… more

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    36 votes

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    43 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue reported is at Apple’s end.
    Hence, Apple is recommending to update macOS to 10.15.x version in order to resolve this issue.

    Please update your macOS to Catalina. If you still face this issue in macOS 10.15 do add your comment in this thread.

    —
    Adobe InDesign team

16. InDesign performance issue: Text disappears while editing

    When editing a text box, the text disappears.
    I have to switch the display mode (Overview > Normal or Normal > Overview) to make the text appear again.

    This bug occurs frequently (10~20 times a day) but I did not identify what is the trigger.

    Version 2017.1
    Build 12.1.0.56 x64
    Windows 10 x64

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    148 votes

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    239 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We're happy to announce that the fix for this issue is now available in the latest update of InDesign - version 17.2 that is available to download from Creative Cloud Desktop application.

    
    

    Please update to this latest InDesign version to get the fix.

    --

    Adobe InDesign team

17. Mouse-click in menus becomes disabled

    InDesign 12.1.0.56; macOS Sierra 10.12.5; Magic Mouse

    The issue varies with any file. I have mostly seen this occur when in the Find/Change window, or when I try and select a font. My mouse will not be able to click (select) anything in the drop down menus. I am able to select with my keyboard by using the arrows and "return" key. To get the mouse to click (select) an option from a drop down menu, I must first restart InDesign and then open the same file.

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    78 votes

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    97 comments  ·  Others  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Based on the recent comments from users saying that they are no longer encountering this issue after the release of 14.0.1, we are marking this as Fixed.

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    Adobe InDesign team