InDesign performance issue: New document window gives blank screen
Latest version of InDesign supplied by Creative Cloud installer on 64-bit Windows 10 PC.
Steps to reproduce:
1. File - New Document.
2. Bingo...
Expected result:
A useful window with options to create a new document.
Actual result:
A useless blank screen (see attached screenshot).
Hello All,
Thank you for reporting the issue to us.
We have fixed the issue in the latest version of InDesign, Id 15.0
Please upgrade your InDesign application to the latest version to try out the fix.
If you face any problems with the new update, do let us know in the comments.
You may also follow the below given link for the list of all fixed issues in Id 15.0
https://helpx.adobe.com/indesign/kb/fixed-issues.html
-InDesign Team
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cb commented
definitely happening in ID 2022 so it is NOT FIXED. REVISE YOUR LABEL/REMOVE FIXED.
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cb commented
not fixed permanently : happening again in indesign cc 2022 mac
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DAMION commented
Adobe engineers brains seem to work backwards. I updated and got this issue and didn't have it previously. So don't tell me to update or use the old diag.
Simple fixes take yrs to implement & the more you updates the more bugs you get.
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Anonymous commented
I have this issue too. pressed create nothing comes out. PLease advise?
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Renee commented
Same issue June 2021 - been this way for about three weeks - extremely frustrating. Is there a new version to fix this now Adobe? @abhinavkaushik
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Sarah commented
I am having this issue and I have InDesign 2021 I open a new document click create and nothing !
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Pallak Singh commented
I am also facing the same blank screen issue.
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Danielle commented
Hi, I am having this issue and I have InDesign 2021, I did the Adobe Clean Link which washed out all my documents and then reinstalled and it was working fine but I loaded it this weekend and got the Gray screen when I Clicked File - New - Document it would load the gray screen (See Attached), it would still populate when I did CNTRL + N, but when I used CNTRL + ALT + N it worked but I was limited on what I could change for the document when I did it.
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Anonymous commented
Hi, I am actually having this problem at the moment. My app is up to date, but still this keeps happening (on Photoshop as well). Any advice on how to fix?
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David commented
Karsten K thank you
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Sonia commented
I am having the same problem, I tried to change the preferences but the window is not the good one, it is very basic.
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Shelby Kee commented
I am having this issue too. I've restarted my computer multiple times.
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Karsten K commented
Hi Davide,
Take a look on the image below. By checking 'Use lagacy "new document" dialog. I think your problem will be solved -
Karsten K commented
Problem solved.
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Hp Wireless Printer commented
Hi, I'm not able to fix the resolution and the dimensions of the pick. Also not able to make banner due to pixels issues. Do suggest me about these issues looking forward for a fast response .
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Karsten K commented
Hello
After updating, I get a black screen when I am trying to create a new InDesign document (ctrl+N)
Same problem with Photoshop
Please take a look on the attached image -
Davide Landriani commented
Hi everyone, I've this problem with InDesign and also with Photoshop and Illustrator CC 2019. When I run the program and I try to create a new document the settings window is black and I cannot see anyting. You can see it in the attached picture.
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Davide Landriani commented
Hi everyone, I've this problem with InDesign and also with Photoshop and Illustrator CC 2019. When I run the program and I try to create a new document the settings window is black and I cannot see anyting. You can see it in the attached picture.
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Superdev commented
A workaround exist, just use legacy option "new document"
Go to InDesignEdition > Preferences > General > Use Legacy "New Document" Dialog
Edition > Préférences > Général > Utiliser la boîte de dialogue héritée "Nouveau document"
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Superdev commented
Same for me since i've updated to indesign cc 19