Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
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Bug details

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  1. Crash after replacing color swatch

    With InDesign Server CC 2017, if a document contains table with pictures, removing color swatch and replace it by an other, causes a crash.

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Need more info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  2. Find/Change crashes InDesign

    InDesign crashes immediately when attempting to search for words within my established file.

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Need more info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  3. After updating InDesign to 2017 the program just shuts down if I am trying to open a document, my collegue did the same and he has the same

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Need more info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  4. crash

    After the opening of the 5° files Indesign Crashes, i have to open a massive number of files. I make a fast check on my PC and the system works with half of the resources available. So i think the problem is not my pc but the program. I have an HPZ240 Tower Workstation. RAM 16GB. Processor Inte(R) Core(TM) i7-7700K CPU @4.20GHz and the Hard disk it's an SSD 500gb. The operative sistems it's a Windows 10 pro. The version of the program InDesign build 12.1.0.56 release 2017.1.

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Need more info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  5. InDesign crashes while closing the application

    Nine times out of ten, Mac generates a crash report when closing InDesign CC 2019. InDesign closes fine, but Mac believes it crashed.

    Mac Mojave 10.14

    2 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

  6. inDesign CC 2018 not working in mojave beta

    13 votes
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    10 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Closed: Fixed  ·  AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) responded

    Hello All,

    Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know if the issue is resolved for you in InDesign 14.0.

    Thanks,
    Abhinav Kaushik
    InDesign Team

  7. Crash ID2018 with a right click

    InDesign 2018 (latest update) on macOS Sierra (latest update) crashes when right-clicking a text box with Apple Magic Mouse. Text box could be empty or full, same result. Help please!

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

  8. crash when deleting line

    InDesign crashes on selecting a specific line in TOC

    Hi! When trying to delete some lines in the TOC, some lines cause crashes. For one line it seems impossible to delete it. When selecting the line or the space the cursor freezes within seconds and a crash report appears.
    On reopening the file an error message appears, though the file can be opened.
    Attached are two screenshots and the file.
    Regards,
    Peter

    version 13.1x64

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

  9. Anchored object in table cell

    1. InDesign version 13.1
    2. Paste anchored object next to text inside in table cell.
    3. Anchored object acts as normal as if pasted in a normal paragraph.
    4. InDesign stalls and crashes; have to force quit to close.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

  10. Indesign keeps crashing whatever i do I have cleared preferences and deleted recovery files please help

    Indesign keeps crashing whatever i do I have cleared preferences and deleted recovery files please help

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’18 update.
    Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Regards,
    InDesign Team

  11. InDesign 13.1 Crash when show "Margins and Columns" Dialog and click "OK"

    1. Version InDesign 13.1
    Testing Windows 10(1709) and macos 10.13.4, same results

    2. Steps
    1 Execute InDesign 13.1
    2 Show "Margins and Columns" Dialog (Application Default)
    3 Click "OK" button
    3. Expected result
    Crash InDesign
    4. Actual result
    Don't crash

    15 votes
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    7 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Closed: Fixed  ·  AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) responded

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

  12. high sierra 13.5

    I have a MacBook Pro 2018 and upgraded my OS to 10.13.5 last week. Ever since upgrading to High Sierra originally I had some issues with the program freezing when my computer was running lots of programs. However, after upgrading the OS last week now Indesign has become almost non-functional (I have CC v. 13.1 ). Every time I click to simply type or scroll pages the colour wheel spins and it takes literally minutes to make a single click.

    I have restarted my computer, tried using different files locally on my machine and an our company server. Documents with…

    2 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

  13. InDesign 2018 13.1 crashing when saving back to Studio Server

    We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

    When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

    We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

    We’ve looked on various forums…

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

  14. AIGPUSniffer

    Indesign will not open a new or existing file... The AIGPUSniffer open but will not open a InDesign file. I am on a Mac running High Sierra 10.13.4

    Adobe InDesign CC 2018

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

  15. Indesign freeze my iMac when launching

    I can't launch InDesign. It just freeze my entire computer and I am forced to restart the iMac. Any idea?

    I reinstalled it and it didn't make any change...

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

  16. Beachball on start, takes 2 force quits before fully starting

    When I start InDesign 13.1 on macOS 10.13.4 it take 3 attempt. I have to force quit the first two attempts because it almost always beachballs. Then on the third attempt it finally works. This behavior is pretty consistent. Sometime I completely restart the computer. Other times it take longer to start.

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved For the User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’18 update.
    Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Regards,
    InDesign Team

  17. ID crashes when exporting to PDF, but not to JPEG

    I'm using InDesign 13.1 for a simple 12 page booklet (see attached)

    First issue: ID was doing background work on a file for about 4 days and then ID crashed. Now whenever I open the program it asks me if I want to do "Automatic Recovery" for the file. If I click YES or CANCEL the program crashes. If I click NO the program stays open and I can continue to work. But if I go to export the 12 page booklet to PDF it crashes.

    I have: (1) uninstalled and reinstalled ID; (2) tried to export the file to…

    1 vote
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

  18. Repeatable InDesign Crash with Open Office Data in the Clipboard

    I am running InDesign CC, the current version as of March 2018, however I have seen this same bug in older versions of the program. It is not unique to this version.

    We use Apache OpenOffice 4.1.0. If there is ANYTHING in the clipboard copied from ANY part of Open Office, it will cause a repeatable InDesign crash. The clipboard data could be text from the OpenOffice Writer program or cell data from the OpenOffice Calc program...it doesn't matter.

    With Open Office data in the clipboard, if I attempt to use any of the right-click menus, or choose an item…

    2 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix of the issue is now available in InDesign’s latest March ’18 update.
    Please upgrade to the latest version InDesign CC 13.1 for the fix.

    If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

  19. InDesign 2018 crashing when I go to linked endnote text

    I'm working with linked endnotes in InDesign 2018 (version 13.1), but my file originated in InDesign 2015 (I skipped 2017). I have already saved the document as an InDesign 2018 file but seem to be having problems importing a document with linked endnotes.

    I'm starting with an old InDesign file because I'm working on volume 2 of a multi-book series and want to maintain all my old styles. I don't know if that's relevant, but I have worked successfully placing linked endnotes from word in previous books already. In this one, the endnote references appear to have links but when…

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

  20. Not responding at update changes Indesign and Incopy in same time

    When have modifieds attributes indesign for incopy, if a user click on "update design" in Incopy and the process of update changes assignments is running in Indesign, the Incopy and Indesign crash!

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
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