599 results found

1. [ID-4275284][Windows][KB5074109][KB5073724]InDesign encounters Error 2 while saving files or crashes during the save process

   Abruptly files that have been edited on a Mac are corrupting when opened on PC and a save is attempted - often crashing InDesign repeatedly. Can normally eventually save a copy to 'Downloads' - rather than the shared Dropbox folder and then overwrite but tends to take several restarts and recovery attemps / saving as idml. Gives a variety of error messages - sometimes error 2, sometimes unable to do this process, some times tried to save but couldn't... any ideas?!

   ---

   Microsoft has acknowledged the issue, and we’re working closely with them to resolve it as quickly as possible.

   Windows 10 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-22h2#2738msgdesc

   Windows 11 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2#january-2026

   InDesign Helpx article

   https://helpx.adobe.com/indesign/kb/error-2-or-crash-during-file-save-operations.html

   ---

   [Windows][KB5074109][KB5073724]InDesign encounters Error 2 while saving files or crashes during the save process

   Prerequisites

   Windows 10 - January 13, 2026—KB5073724 (OS Builds 19045.6809 and 19044.6809)

   https://support.microsoft.com/en-gb/topic/january-13-2026-kb5073724-os-builds-19045-6809-and-19044-6809-bd960b49-050e-432f-a9d5-2454cb377fed

   Windows 11 - January 13, 2026—KB5074109 (OS Builds 26200.7623 and 26100.7623)

   https://support.microsoft.com/en-us/topic/january-13-2026-kb5074109-os-builds-26200-7623-and-26100-7623-3ec427dd-6fc4-4c32-a471-83504dd081cb

   Steps
   - Create a new file in InDesign.
   - Save the file (locally or on a network).
   - Reopen the file, make edits, and attempt to save it again.

   Result:
   - Error 2 is displayed.
   - In some cases, InDesign crashes.

   Expected Result:
   The file should save successfully.

   UserVoice Thread - https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/50900426-files-saved-on-mac-crash-when-saved-on-pc

   Adobe Forum - InDesign files corrupted and unable to save after Windows 11 update KB5074109 (January 2026)
   https://community.adobe.com/t5/indesign-discussions/indesign-files-corrupted-and-unable-to-save-after-windows-11-update-kb5074109-january-2026/td-p/15663227

   Workaround:

   Uninstall the latest Microsoft update released on 13 January 2026

   • Windows 10 - January 13, 2026—KB5073724 (OS Builds 19045.6809 and 19044.6809)
   • Windows 11 - January 13, 2026—KB5074109 (OS Builds 26200.7623 and 26100.7623)

   For enterprise environments, one available approach is to implement a Group Policy Known Issue Rollback (KIR) for the January update KB KB5073724 (Windows 10) or KB5074109 (Windows 11)

   Save the document to the local drive and then copy it to the cloud-synced locations, such as OneDrive, Dropbox, Google Drive, etc

   Abruptly files that have been edited on a Mac are corrupting when opened on PC and a save is attempted - often crashing InDesign repeatedly. Can normally eventually save a copy to 'Downloads' - rather than the shared Dropbox folder and then overwrite but tends to take several restarts and recovery attemps / saving as idml. Gives a variety of error messages - sometimes error 2, sometimes unable to do this process, some times tried to save but couldn't... any ideas?!

   ---

   Microsoft has acknowledged the issue, and we’re working closely with them to resolve it as quickly as possible.

   Windows

   … more

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   23 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We are closely monitoring the KB previously shared by Microsoft for Windows 10 | Windows 11, and we see that the issue status is marked as resolved (Resolved: 23 Jan 2026, 14:00 PT).

   • Windows 11 - Resolution: This issue is resolved in the out-of-band (OOB) update released on January 24, 2026, (KB5078127), and updates released after this date.
   • Windows 10 - Resolution: This issue is resolved in the out-of-band (OOB) update KB5078129, released on January 24, 2026, and available via the Microsoft Update Catalog, as well as in updates released after this date.

   We have validated the fix on Windows 11 and are seeing the issue resolved. Kindly install the latest update and confirm whether it resolves the issue for you.

   Thanks and Regards

   Sanyam Talwar (he/him) | Adobe InDesign | Linkedin | Twitter

2. [ID-4276616][Win]InDesign 21.x does not launch after Windows update due to corrupt VCRuntime

   Indesign and some other products are failing to open, and it all related to the Microsoft C++ Redistributable, we just have to repair it and it starts working again.
   Please work with Microsoft on the issue, something is happening that is making it very very hard to manage and work with InDesign because of the problem. I think it is happening with other Adobe products too

   Microsoft Support request number: 2602270030003886

   Impact

   Cumulative update appears to be removing the msvcp140.dll, vcruntime140.dll and vcruntime140_1.dll from the C:\Windows\System32 directory

   Investigations currently by Microsoft

   The investigation is currently ongoing with both the Microsoft VC++ team and the MSI development team. Current findings indicate multiple contributing factors behind the reported VC runtime corruption and installation issues.

   Details requested by Microsoft to be collected by customer

   Capture additional logging via the [Introduction to TroubleShootingScript toolset (TSS) - Windows Client | Microsoft ( https://learn.microsoft.com/en-us/troubleshoot/windows-client/windows-tss/introduction-to-troubleshootingscript-toolset-tss), to generate a DND_SetupReport and share it with sharewithID@adobe.com

   • Download and unzip toolset from:  https://aka.ms/getTSS
   • Launch an elevated Powershell prompt
   • Run the following to ensure the script can be executed: Set-ExecutionPolicy -scope Process -ExecutionPolicy RemoteSigned -Force
   • Capture the installation data by running the tss script as follows: .\TSS.ps1 -Collectlog DND_SetupReport
   • Zip the resulting C:\MS_DATA folder containing the files, and upload to the File Transfer site.

   Indesign and some other products are failing to open, and it all related to the Microsoft C++ Redistributable, we just have to repair it and it starts working again.
   Please work with Microsoft on the issue, something is happening that is making it very very hard to manage and work with InDesign because of the problem. I think it is happening with other Adobe products too

   Microsoft Support request number: 2602270030003886

   Impact

   Cumulative update appears to be removing the msvcp140.dll, vcruntime140.dll and vcruntime140_1.dll from the C:\Windows\System32 directory

   Investigations currently by Microsoft

   The investigation is currently ongoing with both the Microsoft… more

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3. spinning wheel effing up programme v21.3

   This just started randomly happening in the middle of a working day and now won't go away.

   The spinning wheel appears when working on a file (normally placing images). I can close the job, but I cannot save (unless I "save as" again), cannot undo anything, and other menu items are greyed out as well. The programme won't close, and I have to force quit. Making it impossible to get through a job.

   No background tasks are appearing.

   I have had two remote sessions with Adobe agents, and both times they did something different that was supposed to "fix" the problem. Still having the problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

   1st fix (completely uninstalled everything Adobe related on my computer and reinstalled everything. All preferences and saved settings removed. DIDN'T WORK

   2nd fix - updating graphics card that was out of date. Worked for the rest of the day and then started the following day again.
   The jobs are not large, and the graphics are not complex.

   ADOBE FIX YOUR PROGRAMMES PROPERLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

   This just started randomly happening in the middle of a working day and now won't go away.

   The spinning wheel appears when working on a file (normally placing images). I can close the job, but I cannot save (unless I "save as" again), cannot undo anything, and other menu items are greyed out as well. The programme won't close, and I have to force quit. Making it impossible to get through a job.

   No background tasks are appearing.

   I have had two remote sessions with Adobe agents, and both times they did something different that was supposed to "fix" the… more

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4. [ID-4272090]Blank Save As dialog is displayed

   When I hit File > Save, it's like the Save box won't "charge". I don't have this issue with the previous version 20.5

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   7 votes

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Thank you for contacting us and bringing the issue in the latest release of Adobe InDesign to our attention. We sincerely regret the inconvenience this has caused and fully understand how disruptive such interruptions can be to your workflow.

   Our preliminary analysis indicates that this issue may be an isolated scenario. We have identified a workaround that can help resolve the issue.

   Please rename the following folders:

   – Rename the CEP folder to CEP.old from:

   • macOS: /Library/Application Support/Adobe

   • Windows: C:\Program Files (x86)\Common Files\Adobe

   If that doesn't help, rename the UXP folder to UXP.old from:

   • macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe

   • Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

   Once done, relaunch InDesign and check again.

   —

   Adobe InDesign Team

5. InDesign v21.4 crashing every 5 minutes

   Since my update to v21.4 today, InDesign 2026 has been crashing on me every 5 minutes - once was under a minute of opening, while I was reading about a missing font.
   I want to roll back to previous version

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please submit the crash report to us. (Guidelines to submit a crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

6. [ID-4260604] InDesign with Typeface app is going in Protective Shutdown on document close

   Customer Scenario1

   Brand new Indesign 20.2: open any document, change nothing in it and close it. Indesign gives a warning and then crashes.
   MacOS 15.3.1 (24D70), Macstudio M2, I have reset all personal prefs, I am using Typeface app. This didn't happen with 20.1

   Customer Scenario2

   Doing a data merging of a .CSV file.

   Result

   InDesign is going in Protective Shutdown for few scenarios

   Workaround

   • Deactivate the Typeface app and continue to work with InDesign v20.2.0.36
   • Rolling back to InDesign 20.1.0.71 to continue to work with the Typeface app

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   26 votes

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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix of the issue is now available in the latest InDesign 2025(v20.3.0.060). We recommend you upgrade to the latest version for the fix.

   If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

   —

   Adobe InDesign Team

7. Wheel of death when placing images

   Lately, the spinning wheel has been appearing, especially when I place a photo via drag-and-drop, but also when I use the "Place" command from the menu. When the spinning wheel appears (and stays there), I can close or save the document, but the undo/redo functions no longer work, other functions work limited. After closing all documents, I have to force-quit the application; otherwise, InDesign won’t close. When I reopen it, sometimes it loads previously closed documents with recovery, even though I closed them myself. The "CPU Preview / Preflight Off" mode doesn’t work. I work with local documents (I don’t use CC Libraries, etc.).
   Windows 11 - InDesign 21.3.x64; this issue has been present since v21.0
   GeForce 4070TI GPU (up-to-date Studio Drivers), Intel motherboard platform.

   Lately, the spinning wheel has been appearing, especially when I place a photo via drag-and-drop, but also when I use the "Place" command from the menu. When the spinning wheel appears (and stays there), I can close or save the document, but the undo/redo functions no longer work, other functions work limited. After closing all documents, I have to force-quit the application; otherwise, InDesign won’t close. When I reopen it, sometimes it loads previously closed documents with recovery, even though I closed them myself. The "CPU Preview / Preflight Off" mode doesn’t work. I work with local documents (I don’t… more

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8. Indesign 2025 and 2026 hang for long periods during functions such as edting searches, editing paragraph styles, and other things

   Indesign 2025 and 2026 hang for long periods during functions such as editing searches, editing paragraph styles, using the find/replace font function and other things as well.

   3 votes

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to sharewithID@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

9. Drag/Drop Link Causes Loading (Spinny) Wheel - Must Force Quit InDesign and Restart on Windows

   Occasionally, mostly when placing photos of PDF's via drag/drop, and at other random times, InDesign will be stuck, and the mouse cursor will be stuck on the loading/spinning wheel. I will have to open the Task Manager, force quit InDesign, and re-open. When I re-open, it will typically load the document exactly where I left off. Sometimes it's saved my work and other times it had not.

   2 votes

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10. 21.2 Acting Strange

    I updated to 21.2 and ever since then, I have had these things happen:
    1. Freezes (beach ball spinning)
    2. Unable to "undo" (the undo is greyed out and Indesign seems to have no memory of the last event
    3. Icons get stuck. When I change tools, it still is showing the magnifying glass tool not the selection or type tool. But I acts like that tool is active (so can type text, but shows magnifying glass icon)
    4. Is crashing A LOT! And it has been years since I have had any issues with Indeisgn crashing.

    Anyone know what is goin on? I updated my OS and also tried numerous restarts and reboots. I am on a MacBook Pro running Taho 26.4

    I updated to 21.2 and ever since then, I have had these things happen:
    1. Freezes (beach ball spinning)
    2. Unable to "undo" (the undo is greyed out and Indesign seems to have no memory of the last event
    3. Icons get stuck. When I change tools, it still is showing the magnifying glass tool not the selection or type tool. But I acts like that tool is active (so can type text, but shows magnifying glass icon)
    4. Is crashing A LOT! And it has been years since I have had any issues with Indeisgn crashing.

    Anyone know what… more

    3 votes

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11. home

    Home Welcome Screen Blank After Update on all Apps
    After the recent set of updates, Indesign does not show the welcome screen. When i try to create a new document (CNTRL+N, File>New>Document) the app hangs and i have to restart the app. I am able to open existing files, but not create new ones. Worked around the problem by selecting "Use Legacy New Document Dialog", but i would like to get my home/Welcome screen back.

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12. "Repair file" Pops up when trying to 'Save' a file... InDesign closes without saving

    When opening an InDesing file with the new 2026 version, the file opens without any issues at all.
    No missing links, no missing fonts. Opens OK.

    When trying to save that file, which was created by previous InDesign version (2025), InDesign encounters an issue while saving. A pop-up asks if I want to "Repair the file". I hit the "Repair" button. InDesign app closes abruptly.

    So, I used another way to save the file without 'Saving As', nor replacing the file.

    I opened the exact same file made with a previous version of InDesign, hit 'Save as', select IDML, and the app didn't crash. I close the InDesing file. I erase the InDesign file from my folder.

    Then:

    Opened the IDML file, hit 'Save As > InDesign 2026'.
    The file saves as InDesign.
    No pop-up.

    I close the IDML file.
    Open the recently saved InDesign (2026).

    No more issues.

    When opening an InDesing file with the new 2026 version, the file opens without any issues at all.
    No missing links, no missing fonts. Opens OK.

    When trying to save that file, which was created by previous InDesign version (2025), InDesign encounters an issue while saving. A pop-up asks if I want to "Repair the file". I hit the "Repair" button. InDesign app closes abruptly.

    So, I used another way to save the file without 'Saving As', nor replacing the file.

    I opened the exact same file made with a previous version of InDesign, hit 'Save as', select IDML, and… more

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13. text dissapere when editing

    The documents text dissapeares when I'm editing text - why - and I have the latest version 21.1

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14. Bloqueo congelamiento.

    Indesing es una porquería de app, se para colgando, no permite que se grabe y cuando se reinicia se han borrado todos los trabajos. Aprendan a hacer bien un programa ¡Inútiles!

    1 vote

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15. Cursore cambia in clessidra

    Versone 21.4 x 64
    Il cursore si trasforma in clessidra e resta così per tutto il tempo rendendo impossibile comprendere ad esempio i punti di input del testo.
    Ho provato ad installare nuovamente il software ma il problema è sempre lì.
    Credo anche che sia correlato alla presenza di immagini nel documento poichè mi pare che a volte inizi da quando si inseriscono immagini.

    Per favore aiuto perché non si riesce a lavorare così.

    Grazie

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16. Bug report (regression) — InDesign 2026: Fixed-Layout EPUB export freezes (Error -29) on a large image + a vector shape

    zip for the repro: https://e.pcloud.link/publink/show?code=XZ5IUrZxTfA7wbGXB0km8sFyaLVLHI9lbdX

    Environment

    • Adobe InDesign 2026, version 21.0.0.192
    • macOS (Darwin 25.5)
    • Regression: the same document exports correctly in InDesign 2025 and earlier.

    Summary

    Exporting a page to Fixed-Layout EPUB fails with an uncatchable Error -29 "Uncaught exception" when
    the page contains a large placed raster image together with a vector shape from an
    Illustrator-style drawn illustration. The minimal reproducer is just two objects: one large image
    plus any single one of those illustration shapes (even a simple 4-point polygon). Removing the image,
    or removing the vector shape, makes it export. The error aborts the scripting engine (not catchable with
    try/catch); from a panel, the export call never returns.

    Steps to reproduce

    1. Open min_test.indd (one page: a large image + one vector shape). Or build it: place a large image (~5300×7900 px) on a page and add a vector shape that came from a drawn/imported illustration.
    2. Export to Fixed-Layout EPUB (File > Export… → EPUB (Fixed Layout), or doc.exportFile(ExportFormat.FIXED_LAYOUT_EPUB, file, false)).

    Expected result

    The EPUB is produced, as in InDesign 2025 and earlier.

    Actual result

    Export fails with Error Number: -29, "Uncaught exception."

    What was ruled out (controlled, single-variable tests)

    • The image: any large image works (56 MP alone exports fine); the specific file/metadata is irrelevant (pixel data byte-identical, metadata kept or stripped — still fine alone).
    • Cumulative load: 8 images totalling 133 MP, or a big image + up to 400 generated shapes, export fine.
    • Transparency, strokes, compound paths, bezier curves, rich-CMYK fills: a big image + generated shapes carrying any/all of these export fine (9 separate fabrication attempts).
    • Document context / page count / fonts: the page reproduces it alone as a one-page document with the document fonts substituted; other pages and text are not involved.
    • Shape complexity / count: a single simple real shape reproduces it just as a complex one does.

    => The trigger is the large image + a single real vector shape whose internal path representation
    (from an Illustrator-style illustration) cannot be reproduced by scripted/generated geometry. It is
    not size, color, transparency, complexity, count, fonts, or document context.

    Reproducer

    min_test.indd (attached) — a one-page document with a large image + one real vector shape — reproduces
    on export. Package it (File > Package) so the linked image travels.

    Workaround

    Downsample the placed image (changes the image enough to clear the export), or remove/relocate the
    vector illustration from the page.

    <!-- History: earlier drafts blamed image pixel size, a specific vector property, transparency, and a
    cumulative whole-page/whole-document cost. All disproven by controlled tests (several were artifacts
    of the original file drifting under the threshold during a long edit session - a fresh copy always
    reproduces). The minimal, reliable trigger is: a large image + one real illustration vector shape. -->

    zip for the repro: https://e.pcloud.link/publink/show?code=XZ5IUrZxTfA7wbGXB0km8sFyaLVLHI9lbdX

    Environment

    • Adobe InDesign 2026, version 21.0.0.192
    • macOS (Darwin 25.5)
    • Regression: the same document exports correctly in InDesign 2025 and earlier.

    Summary

    Exporting a page to Fixed-Layout EPUB fails with an uncatchable Error -29 "Uncaught exception" when
    the page contains a large placed raster image together with a vector shape from an
    Illustrator-style drawn illustration. The minimal reproducer is just two objects: one large image
    plus any single one of those illustration shapes (even a simple 4-point polygon). Removing the image,
    or removing the vector shape, makes it export. The error aborts the scripting… more

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    0 comments  ·  Crash/Freeze/Hang  ·  Edit…  ·  Delete…  ·  Admin →
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17. close

    Freezes when I try to close the program. It will either not close at all, no matter how many force stops/close buttons I hit, or it will completely crash instead of closing safely.

    2 votes

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18. Continuous issues with 21.1 on Windows 11 - Won't Open/Crashing

    Since updating to 21.1 (2026), I have to repair the Visual C++ Redistributables, restart, and then reset preferences with Shift+Ctrl+Alt just to get InDesign to open. Error OXC0000142. I have done this numerous times, and each week, I have to do it again.

    It also has crashed my (and others on our team) computers which makes them boot into the BIOS to a Support Repair screen.

    21.1 is near unusable at this point.

    2 votes

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19. file name in save dialog disappears, space bar deletes the text

    Typing in the file name dialog box makes the text disappear or the field will be blank to start with (not retaining the original name), see screen recording

    MacBook Pro M1
    26.4.1
    InDesign 21.3

    • 

    1 vote

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20. Rolling cursor in InDesign

    I completely get how incredibly irritating that is, especially when you have a strict deadline to hit and the software is just stuck spinning. The constant rolling cursor in InDesign is usually caused by the program getting trapped in a loop, trying to calculate or locate something in the background over and over again.
    Here are the fastest ways to force InDesign to stop lagging so you can
    finish and submit your work:

    1 vote

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