InDesign crashes and cannot be shut down until a hard reset is performed on Mac OS computers
My colleagues and I have been collaborating on an indesign document on a share drive. Whenever one of us has recently opened, made any changes, and then closed it - if the other person then opens it from their computer, it crashes InDesign and it cannot be "Force Closed" and also InDesign doesn't show up in the list of open applications within Mac OS Activity Monitor.
I'd post logs and screenshots, but (A) I don't know which logs or where to find them, and (B) our computers crashed hard after this, even preventing Electron and other apps from accessing the HD so we had to do a hard reset and lost our screenshots.
Josh Patterson
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Josh Patterson
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Screenshot attached here.
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Josh Patterson
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It may also be worth mentioning that I've followed the instructions at this link (below) and still have not been seeing the crash reporter on either of our computers whenever this issue occurs...
Link: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html#set-preference
I ran the AdobeCrashReporter manually. The attached screenshot is what I saw in my terminal.
