521 results found

1. InCopy CC2014 crashes when I close the structure panel manually (i.e., sliding it over with mouse).
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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   As per discussion over email, the crash is being faced in InCopy CC2014 while working with Smart Connection(external plugin).
   We recommend you to upgrade to the latest version of InCopy 2020 (if you’re not already on it). It contains a lot of stability fixes.
   _
   Adobe InCopy Team

2. Command W closes all document tabs in order and then crashes InDesign

   Using Command W to close a document tab closes all document tabs (in order) before crashing InDesign.

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

3. Adding htmlItem then closing document crashes inDesign on Mac

   We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

   The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

   Here is the script code :

   var document = app.activeDocument;
   
   var sourcePageItem = document.allPageItems[0];

   sourcePageItem.htmlItems.add(
   
   document.activeLayer,
   
   LocationOptions.AT_END,
   
   sourcePageItem,
   
   {
   
   geometricBounds: sourcePageItem.geometricBounds,
   
   htmlContent: '<b>Hello</b>',
   
   }
   
   );

   document.close(SaveOptions.NO);

   other observations :

   -Doing a sourcePageItem.htmlItems[0].remove(); to remove the htmlItem after adding it doesn't change anything, so the problem comes from using the function htmlItems.add() and not having an htmlItem in the document.
   -Delaying the close by using $.sleep(5000) before fix the crash, but we can't rely on it as the delay needed increase with the number of htmlItems added and it might be different from a computer to another due to performances.
   -Saving the document or not doesn't change anything

   I've added my clean document with just a rectangle frame, the script and the crash report on this url : https://we.tl/t-uFpX658s0o since we can't add an indeed file to the post

   If there is no way to fix it, do you have an idea to get around this inDesign bug ?

   We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

   The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

   Here is the script… more

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   Under Review  ·  amaarora responded

   Thanks for reporting the issue. We are reviewing it

   -InDesign Team

4. storing files on desktop

   Not an idea, but a problem...InDesign support is telling me that I need to store my customer's book (a catalog) on my desktop AND all the associated images...that's impossible...there are over 1300 images in this 180 page book.
   ID crashed three consecutive times today trying to open the book to change the dates which appear on the master pages...I'm using the most updated version of creative cloud in a windows 10 environment...
   Any ideas of how to fix this? InDesign seems like a very unstable software to have come from a premier (and premium) software company like Adobe.

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

5. CC 2019 crashes on macOS when running SDK plug-in

   Specifically, the crashes at code "actionManager->PerformAction(activeContext, kOpenStructureWinActionID)".
   Our code uses that action to show/hide the structure view.
   And the crash also be reproducable in the sample plugin from InDesign SDK.

   Only occurs on macOS, Windows do not have the issue.

   The steps are:
   1. Compile the plugin "SnippetRunner.sdk.InDesignPlugin" which is in InDesign CC 2019 SDK.
   2. Load it in InDesign.
   3. Create a new blank document
   4. On SnippetRunner[US] panel, select ManipulateStructureView from dropdown list.
   5. Click Go icon, and choose ChangeStructureViewState(toogle)
   6. Click OK button
   7. Crash.

   Crash log attached.

   • 

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

6. 3 types of consistent crashes during past 3 months

   Using version 14.0.2 x64 under Windows 10.

   Working on a 356-page book. Three types of crashes occur consistently:

   1 - When I export to PDF.
   2 - When I add pages, usually in increments of 10.
   3 - When I switch between single-page layout and 2-page spread layout.

   After every crash, when I go to open the file, inDesign offers to auto recover the file. When I say yes, InDesign warns me that the file might be corrupt. I always open anyway. After 3 months working on this book, I can't afford to start over, so I hope for the best.

   Three of the crashes have caused significant problems.

   1 - The first 38 pages had been deleted. I had to completely redo them.
   2 - The even-page master had been applied to all pages. I had to highlight all the odd pages and re-apply the odd-page master.
   3 - Tonight's crash resulted in master pages designations and therefore page numbers on all 356 pages being deleted. I have to highlight all the odd pages, re-apply the odd-page master, highlight all the even pages, and re-apply the even-page master.

   I have been using InDesign since the PageMaker days but my experience over these past three months is going to cause me to look elsewhere.... Word, Blurb, etc.

   Using version 14.0.2 x64 under Windows 10.

   Working on a 356-page book. Three types of crashes occur consistently:

   1 - When I export to PDF.
   2 - When I add pages, usually in increments of 10.
   3 - When I switch between single-page layout and 2-page spread layout.

   After every crash, when I go to open the file, inDesign offers to auto recover the file. When I say yes, InDesign warns me that the file might be corrupt. I always open anyway. After 3 months working on this book, I can't afford to start over, so I hope for the… more

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

7. InCopy crashes while saving document or checking in

   InCopy 14.4, MacOS 10.14.4
   InCopy document crashes all the time while saving or checking in a document.
   The document contains a lot of comments and cross references to other documents.
   I have already tried to copy all content into a new document. This does not help.
   I cannot work further on the document, so I need assistance!

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

8. Indesign crashes every time opening in Mojave 10.14.4.

   Indesign crashes every time opening in Mojave 10.14.4.

   I tried uninstalling and re-installing, nothing works. Is there a fix?

   This problem is causing work deadlines to fail.

   Is there a way to completely erase all traces of Indesign CC 2019 from my Mac and start fresh?

   Here is the crash report attached as a text file.

   • 

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

9. reverse layout crash

   InDesign CC14.0.1 ME always crashes when using the Reverse Layout option if you click on "yes" when the message "The publication contains frame linked between pages. Would you like to break the link?"

   If you click "no" it works OK, but "Yes" crashes. Even happens if there is only one page in the document.

   •  

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you upgrade to the latest version of InDesign 2023(v18.2.1.455) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —

   Adobe InDesign Team

10. Start freeze

    When I start InDesign 2019 a pop-up appears that's white. After a while the Adobe logo appears and the loading icon. But that's it. No other menu entries are active
    If I close the pop-up the programm closees

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

11. Indesign CC does not open

    Indesign CC 14.0.1 does not open. When I want to open Indesign it shows the loading screen but after that indesign closes.

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

12. Slow start opening files or switching between apps

    The last Indesign version 14.0.1. on my iMacPro 3,2 GHz Intel Xeon W (Radeon Pro Vega 56) running Mojave (10.14.3) shows the rainbow wheel on every startup and on every time switching apps (via command + tab) takes about 30 seconds - impossible to work!

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. InDesign 2019 keeps crashing when I change the document size in the properties panel.

    Every time I want to change the document/page size in the properties panel so I can have different page sizes in the document InDesign crashes. Over and over.

    •  

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

14. Indesign CS5 Extended crashes while launching

    https://pastebin.com/HecDn9ag

    I hope someone can help me here, as I couldn't find a solution in other threads. I run CS on Mac OS X 10.9.5. All other programs run fine, except InDesign.

    All help is much appreciated!

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

15. windows 10

    I am opening InDesign from the start menu but it crashes each time. it will open ok from CC.
    1. Version of Adobe InDesign, InCopy or InDesign Server- InDesign CC 2019 14.0
    2. Steps to reproduce the issues – Tried installing oolder versions but seeing the same issue
    3. Expected result – Indesign to open
    4. Actual result – Crash report page appears

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. Na geração de arquivo HTML o programa interrope e finaliza a operação, encerrando o próprio programa. Solicito proviências e orientações.
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

17. Export to PDF crashes when Printer's Marks checked on in PDF export window menu (Indesign 14.0.1 )

    When I leave Printer's Marks unchecked, Indesign exports effortlessly.

    Crashing while exporting to PDF happens with any design, regardless of the contents in the design (RGB, .ai files, etc.)

    I have tested it on exporting older designs that have already been sent to print with printer's marks, prior to this issue.

    Note: checking or unchecking Bleed and Slug don't interfere – only Printer's Marks do.

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Based on user comments that the crash was no longer reproducible in 14.0.1, we’re closing this issue.

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    Adobe InDesign team

18. Crashes while inserting a new page in between document

    Im using Indesign CC 2019 to create a 180 paged book. While trying to insert a new page in between or delete a page, it keeps loading for a very long time (7-8 mins) and then shows a error message sometimes or mostly crashes.
    This problem just started occurring from yesterday. So far the file was fine.
    Kindly help.

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

19. Not compatible with Win10 1809?

    On Windows 10 v1809 trying to start Indesign v14.0.1 - crashes "dll is either not designed to run on windows 10 or it contains an error .... Error 0x000008b ... please contact vendor"

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is available in InDesign 14.0.2
    Please update to this version of InDesign for resolution of this issue.

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    Adobe InDesign team

20. Hi, After running the latest version of InDesign CC 2019 v. 14.0 (Windows 10), using the pen tool causes InDesing to crash.
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    5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team